Top 2 Guest service agent Jobs in Mendocino, Ca

Guest Services Agent
Trailborn Mendocino —Mendocino, CA
- $20 an hour
- Extended hours
- Computer literacy
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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FRONT DESK AGENT - Full Time
SCP HOSPITALITY MANAGER LLC —Albion, CA
- $19 - $20 an hour
- Weekends as needed
- Basic math
- Sanitation
- Ability to climb stairs
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SCP HOSPITALITY MANAGER LLC —Albion, CA
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.
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Guest Services Agent

Trailborn Mendocino -
Mendocino, CA

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Job Details

Full-time
$20 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Love creating memorable guest experiences and being the person who helps make a stay unforgettable? Trailborn is looking for a Guest Services Agent to join our team.

As a Guest Services Agent, you’ll be the first point of contact for our guests—welcoming arrivals, assisting with requests, providing information, and helping create a comfortable and enjoyable experience from check-in to check-out. The ideal candidate is professional, personable, and passionate about hospitality.

WHAT YOU'LL DO

Welcome guests upon arrival and complete check-in while ensuring guest information is accurate
Answer guest questions and provide information about resort amenities, services, and local attractions
Handle guest concerns and resolve issues with professionalism and urgency
Assist guests with luggage, transportation needs, and other requests
Maintain a clean, organized, and welcoming front desk and lobby area
Communicate effectively with team members to ensure a seamless guest experience
Support additional duties and responsibilities as assigned

WHAT WE'RE LOOKING FOR

Previous customer service, hospitality, hotel, or resort experience preferred
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to work flexible hours, including weekends and holidays
Basic computer skills and proficiency with Microsoft Office
Professional, positive, and guest-focused attitude
Ability to follow instructions and maintain a high level of integrity and professionalism
Fluency in a second language, preferably Spanish, is a plus
Familiarity with hotel reservation systems preferred

BENEFITS & PERKS

Medical, Dental & Vision Insurance (eligible employees)
Paid Time Off (eligible employees)
Holiday Pay (eligible employees)
401(k) with Company Match (eligible employees)
Sick Time (eligible employees)
Employee Dining Discounts
Employee Marketplace Discounts

SCHEDULE

Hospitality requires a flexible schedule. Team members may be required to work days, evenings, weekends, holidays, and extended hours based on business needs and seasonal demands.

DISCLAIMER

The statements contained in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions associated with the position.

Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice, based on business needs.

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guest service agent jobs in mendocino, ca

Guest Services Agent

FRONT DESK AGENT - Full Time

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