Top 111 Guest service agent Jobs in Menlo Park, Ca

Guest Service Agent
Crescent Hotels & Resorts LLC —Redwood City, CA
- $22.48 an hour
- Hotel
- Negotiation
- Entry level
Quick Apply
9h
Front Desk Agent
Residence Inn Palo Alto Los Altos —Los Altos, CA
- $19 - $24 an hour
- Weekends as needed
- Computer literacy
- Residential
- Hotel
- Disability insurance
- Health insurance
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED
Guest Service Agent- Full Time
Hilton San Francisco Airport Bayfront —Burlingame, CA
- $28.58 an hour
- Overtime
- 18 years or older
- High school
- English
- Commuter assistance
- AD&D insurance
Quick Apply
Front Office Agent/ Guest Service Concierge - (Part-time)
Radiate Hotels —Palo Alto, CA
- $21 - $22 an hour
- Part-time
- Hotel
- Cash register
- Computer skills
Quick Apply
Guest Service Agent
Hilton —Burlingame, CA
- $25 - $27 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
2d
Front Desk Agent (Full-Time)
Homewood Suites Palo Alto —Palo Alto, CA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
2d
Front Desk Agent
Residence Inn Mountain View —Mountain View, CA
- $20 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent
TownePlace Suites by Marriott Sunnyvale Silicon Valley —Sunnyvale, CA
- $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Aloft Mountain View Hotel —Mountain View, CA
- $22.50 an hour
- Research
- Hotel
- Computer skills
- Employee discount
Quick Apply
Reservation (CORE) Agent
Four Seasons —East Palo Alto, CA
- $27.31 an hour
- Weekends as needed
- Sales
- Writing skills
- English
- Free parking
- Health insurance
Front Office Agent
Wild Palms —Sunnyvale, CA
- $21 - $23 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Service Agent
Hersha Hospitality Management, LP —San Mateo, CA
- $21 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
The Sheraton Palo Alto —Palo Alto, CA
- $22 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Guest Service Associate
Radiate Hotels —Menlo Park, CA
- From $21 an hour
- Full-time
- Hotel
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent - Signia by Hilton San Jose
Hilton —San Jose, CA
- $28.82 an hour
- Weekends as needed
- Hotel
- 1 year
- Entry level
- Paid parental leave
- Employee stock purchase plan
Guest Service Agent
Courtyard by Marriott Sunnyvale Silicon Valley —Sunnyvale, CA
- $19 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
The Westin Palo Alto —Palo Alto, CA
- $22 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Guest Service Agent (Part Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton
Hilton —Cupertino, CA
- $21.89 an hour
- Part-time
- English
- Hotel
- Communication skills
- Paid parental leave
- Employee stock purchase plan
8d
Front Desk Agent
Hyatt Place Newark / Silicon Valley —Newark, CA
- $19 - $21 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply

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Guest Service Agent

Crescent Hotels & Resorts LLC -
Redwood City, CA

Quick Apply

Job Details

$22.48 an hour
9 hours ago

Qualifications

Visitor query response
Hotel and accommodations payment processing
Sales transaction processing
Greeting customers
Answering guest questions
Credit card payment processing
Hotel room assignment management
Cash register operations
Foreign currency handling
Hotel and accommodations guest complaints handling
Providing product information
POS systems
Negotiation
Entry level
Currency exchange handling

Full Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

For applicants who will be working in California, the anticipated compensation range for the position is $ 22.48 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in menlo park, ca

Guest Service Agent

Front Desk Agent

Guest Relations Agent

Guest Service Agent- Full Time

Front Office Agent/ Guest Service Concierge - (Part-time)

Guest Service Agent

Front Desk Agent (Full-Time)

Front Desk Agent

Guest Service Agent

Front Desk Agent

Reservation (CORE) Agent

Front Office Agent

Guest Service Agent

Front Desk Agent

Guest Service Associate

Guest Service Agent - Signia by Hilton San Jose

Guest Service Agent

Front Desk Agent

Guest Service Agent (Part Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton

Front Desk Agent

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