Top 14 Technical support analyst Jobs in Menlo Park, Ca

IT Support Analyst
ID.me —Mountain View, CA
- $89,918 - $104,880 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Desktop Support Analyst
HEADWAY TECHNOLOGIES INC —Milpitas, CA
- $26 - $33 an hour
- Full-time
- Azure
- Writing skills
- Mid-level
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Palo Alto, CA
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Senior IT Analyst
Hudson Pacific Properties —San Jose, CA
- $38.50 - $45.50 an hour
- Weekends as needed
- Office
- Windows
- Bachelor's degree
Technical Support Analyst
Logic —Mountain View, CA
- $30.13 - $40.13 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Technology Operations Analyst
San Jose Sharks —San Jose, CA
- $90,000 - $101,250 a year
- Extended hours
- Computer Science
- Mid-level
- Office
- Free parking
- Paid holidays
10d
Technical and Logistics Support Analyst - 6400945
Logic —Mountain View, CA
- $21.39 - $49.57 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
9d
Senior Analyst - IT Support
Marsh —San Francisco, CA
- $53,700 - $109,100 a year
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Senior Vibration Analyst and Support Lead
Shoreline IoT —San Jose, CA
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Disability insurance
- 401(k)
Computer Field Analyst
Glint Tech Solutions LLC —Oakland, CA
- Hybrid work
- Mid-level
- 1 year
- Communication skills
Quick Apply

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Help Desk Technician
Authentic8 —Redwood City, CA
You'll be the front line for endpoint provisioning, troubleshooting, and day-to-day technical support for staff in our Redwood City office as well as remote…
$40 - $45 an hour
2d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
Answer phones and follow-up calls with customers and new prospects. If that sounds like you, take the time to read carefully and complete all required steps—…

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Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
Quick Apply
9d

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technical support analyst jobs near menlo park, ca

IT Support Analyst

ID.me -
Mountain View, CA

Quick Apply

Job Details

Full-time
$89,918 - $104,880 a year

Qualifications

Desktop computer repair
Customer communication
Enterprise software
Hardware maintenance
Equipment troubleshooting
Desktop (troubleshooting support)
Customer support ticket management
Computer skills

Full Job Description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Role Overview

We are seeking an IT Support Analyst to join our dynamic IT department, supporting end-users and resolving technical issues across the organization. As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user hardware setup, support AV installations and assist with essential IT administration. Your ability to effectively troubleshoot and deliver exceptional customer service will directly impact our operational success.

In this role, you will also support and enable the use of AI-powered tools and technologies adopted across the organization. You'll help ensure employees can effectively and securely use modern productivity tools—including AI-assisted applications—while maintaining compliance with IT and security standards.

If you thrive on solving technical challenges and take pride in delivering top-notch customer service, this is an exciting opportunity to make a meaningful impact.

Role Responsibilities

Provide front-line support for a range of technical issues.
Troubleshoot and support Apple hardware, software, and peripherals.
Deliver friendly, customer-focused IT support while maintaining SLAs.
Set up new hire equipment, including laptops, monitors, and accessories.
Assist in user account management across various internal and external systems.
Assist with hardware and software setup, configuration, and maintenance.
Support end-users with productivity tools, including AI-enabled applications and platforms.
Contribute to the development of clear documentation and technical guides.
Ensure compliance with IT operating procedures.
Handle equipment logistics, boxing, shipping and inventory tracking.
Install and configure new IT equipment as needed.
Support the existing IT infrastructure and assist with improvements.
Perform other duties as assigned to meet team and organizational needs.
Participate in on-call rotations to provide support as needed, including after-hours and weekends.

Required Skills / Abilities

2+ years of experience in desktop or IT support roles within an enterprise environment.
1+ years of demonstrated experience troubleshooting Apple hardware and software.
1+ years proven track record of using ticket-based support systems.
Ability to support end-users in adopting new technologies, including explaining AI-driven features in a clear, non-technical manner.
Understanding of data privacy, security, and responsible use considerations related to AI-enabled tools.
Ability to regularly lift and handle IT equipment up to 25 pounds, and occasionally up to 50 pounds.

Ideal Qualifications

The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of these qualifications.

Exceptional customer service skills with a patient, solution-oriented approach.
Familiarity supporting multiple operating systems (macOS, Windows, mobile).
Hands-on experience with remote desktop tools and cloud application troubleshooting.
Familiarity with Mobile Device Management (MDM) solutions and resolving associated issues.
Experience supporting or administering SaaS applications that incorporate AI or automation features.
Exposure to enterprise AI tools (e.g., AI copilots, chat assistants, workflow automation tools) and supporting users in their day-to-day use.
Ability to document processes, FAQs, and usage guidelines for new tools, including AI-powered solutions.
Strong organizational, time management, and communication skills.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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Refine Your Search

technical support analyst jobs in menlo park, ca

IT Support Analyst

Desktop Support Analyst

Technology Support Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Senior IT Analyst

Technical Support Analyst

Technology Operations Analyst

Technical and Logistics Support Analyst - 6400945

Senior Analyst - IT Support

Senior Vibration Analyst and Support Lead

Computer Field Analyst

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Company Overview

Role Responsibilities

Required Skills / Abilities

Ideal Qualifications

The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of these qualifications.

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