Top 75 Technical support specialist Jobs in Menlo Park, Ca

Tier II Support Specialist for top law firm client in Palo Alto, CA
Insight Global —Palo Alto, CA
- $27 - $37 an hour
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
16h
IT Services Specialist
Genesys —Menlo Park, CA
- $31.11 - $54.76 an hour
- Online Application
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
12d
Desktop Engineer (IS Client Systems Specialist II) Open and Promotional
County of San Mateo —San Mateo, CA
- $62.25 - $77.82 an hour
- Computer science
- Computer Science
- System design
- Retirement plan
12d
Branch Support Specialist (Independent Contract) Menlo Park,California, USA
Axiom Technologies —Menlo Park, CA
- Weekends as needed
- Computer literacy
- Mid-level
- Office
11d
Senior IT Support Specialist
General Motors —Mountain View, CA
- Email
- Windows
- Analysis skills
- Travel
- Benefits from day one
Service Desk Engineer (IS Client Systems Specialist I) Open and Promotional
County of San Mateo —San Mateo, CA
- $108,784.00 - $136,094.40 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Retirement plan
12d
Information Technology (IT) Specialist
Allocate —Palo Alto, CA
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Azure
- Health insurance
- Dental insurance
IT Helpdesk Support Specialist
Halo Industries, Inc. —Santa Clara, CA
- $90,000 - $115,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
13d
IT Support Specialist
Telink Micro LLC —Santa Clara, CA
- $56,538.71 - $74,089.63 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Senior IT Support Specialist, End User Support, Central Tech
Chan Zuckerberg Initiative —Redwood City, CA
- $138,000 - $189,200 a year
- Microsoft Excel
- 5 years
- Office
- Paid time off
- 401(k) matching
Senior Technical Support Specialist
Fortinet —Sunnyvale, CA
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Specialist, North America
Mistral AI —Palo Alto, CA
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Health insurance
- Parental leave
Technical Support Specialist
Corsair —Milpitas, CA
- Full-time
- Oracle
- Mid-level
- Communication skills
IT Operations Specialist
Spotline Inc —Sunnyvale, CA
- From $40 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
Quick Apply
8d
Technical Support Specialist – VoIP & UCaaS
IT Management Corp. dba 101 VOICE —San Jose, CA
- Full-time
- Remote
- English
- Mid-level
- 1 year
Quick Apply
5d
Product Support Specialist
Cooley LLP —Palo Alto, CA
- $93,000 - $135,000 a year
- Extended hours
- Mid-level
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health savings account
Associate Operations Support Specialist II - Nightshift
Mainspring Energy —Menlo Park, CA
- $22 - $26 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Communication skills
Quick Apply
Sr IT Desktop Support Specialist
Archer —San Jose, CA
- $94,000 - $120,000 a year
- Email
- 5 years
- Office
- Senior level
Quick Apply
Election Worker - IT Assistant - Office Specialist (Extra Help, Seasonal)
County of San Mateo —San Mateo, CA
- $31.61 an hour
- Overtime
- Customer service
- Office
- In-person
- Retirement plan
Help Desk Specialist
Forward Design Build —San Leandro, CA
- $35.82 - $41.10 an hour
- Temporary
- Mid-level
- Analysis skills
- In-person
- Relocation assistance
- Health insurance
Quick Apply
5d

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technical support specialist jobs near menlo park, ca

Tier II Support Specialist for top law firm client in Palo Alto, CA

Insight Global
Palo Alto, CA

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Job Details

Full-time | Contract
$27 - $37 an hour
16 hours ago

Benefits

Health savings account
Health insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Teamwork
Zoom
Employee relationship building
Windows
Desktop administration
Mobile devices

Full Job Description

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Palo Alto office 5 days a week. The shift is 9AM-6PM. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment. Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities: Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication. - Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology: -Microsoft Office 365 Account Support, Password Resets, etc. -Windows 10; PC Laptop, Desktop and Mobile Device support -MS Office Productivity Suite functional support -Collaboration tools including but not limited to Zoom -Remote support toolsets including: ProxyPro -Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms -Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. -Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar. -Participate in team projects that enhance the quality or efficiency of Service Desk service. -Average handling time ~9-13 minutes, handling 12-14 contacts/hourly. -Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

Pay: $27.00 - $37.00 per hour

Benefits:

401(k)
Flexible spending account
Health insurance
Health savings account
Vision insurance

Experience:

Tier II Support: 4 years (Required)
writing KBs: 2 years (Required)

Ability to Commute:

Palo Alto, CA 94302 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support specialist jobs in menlo park, ca

Tier II Support Specialist for top law firm client in Palo Alto, CA

IT Services Specialist

Desktop Engineer (IS Client Systems Specialist II) Open and Promotional

Branch Support Specialist (Independent Contract) Menlo Park,California, USA

Senior IT Support Specialist

Service Desk Engineer (IS Client Systems Specialist I) Open and Promotional

Information Technology (IT) Specialist

IT Helpdesk Support Specialist

IT Support Specialist

Senior IT Support Specialist, End User Support, Central Tech

Senior Technical Support Specialist

IT Specialist, North America

Technical Support Specialist

IT Operations Specialist

Technical Support Specialist – VoIP & UCaaS

Product Support Specialist

Associate Operations Support Specialist II - Nightshift

Sr IT Desktop Support Specialist

Election Worker - IT Assistant - Office Specialist (Extra Help, Seasonal)

Help Desk Specialist

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