Top 1 Delivery analyst Jobs in Menomonee Falls, Wi

Senior Same Day Delivery Analyst
KOHLS —Menomonee Falls, WI
- Sales
- Mid-level
- 3 years

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Senior Same Day Delivery Analyst

KOHLS -
Menomonee Falls, WI

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Job Details

Qualifications

Quality control corrective actions
Business development management
Conversion rate tracking
Leading supply chain efficiency improvement projects
Partnership strategy
Performance improvement leadership
Marketing campaign leadership
Defect resolution root cause analysis
Sales
Defect rate reduction
Retail shipping operations
Customer satisfaction tracking
Gap analysis
Channel development
Mid-level
Customer retention rate increase
E-commerce
Supplier relationship improvement
3 years
Digital transformation
Key Performance Indicators
Sales growth strategy
Strategic promotions
Product launch marketing campaigns
New customer acquisition
Online retail experience
Contracts
Implementing route optimization projects
Operational excellence initiatives
Order tracking

Full Job Description

About the Role

In this role, you will act as the primary lead for our third-party marketplace partnerships (Instacart, DoorDash, Uber, etc.). You will act as the bridge between our digital storefronts and our delivery partners to drive GMV growth, maximize channel presence, and ensure a seamless click-to-door experience. Your success is measured by channel sales growth, fulfillment reliability, and the continuous optimization of the partner ecosystem.

What You’ll Do

Serve as the primary day-to-day owner of Kohl’s same-day delivery providers (Instacart, DoorDash, Uber, etc.), driving performance accountability, service quality, and continuous improvement
Conduct regular business reviews to evaluate cost efficiency, operational KPIs, and growth opportunities; identify gaps and implement corrective action plan
Evaluate and onboard new delivery partners, support contract negotiations, pilot new features, and lead market or category launches
Partner with Marketing and Merchandising to design and analyze same-day delivery promotions and digital campaigns that drive acquisition, conversion, and repeat usage
Monitor On-Time Delivery, order defect rates, cancellations, wait times, and customer satisfaction metrics; identify root causes and implement cross-functional solutions
Collaborate with Store Operations to streamline picking, staging, and courier handoff processes to reduce friction and improve fulfillment speed
Partner with Product and IT to strengthen inventory synchronization, real-time accuracy, and order routing logic to minimize cancellations and out-of-stocks
Support system enhancements and workflow improvements that reduce manual intervention and improve fulfillment scalability
Act as the internal advocate for same-day delivery, aligning Digital, Technology, CX, and Store Operations teams around shared service and growth goals
Additional tasks may be assigned

What Skills You Have

Required

3+ years of experience in e-commerce, marketplaces, or business development

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delivery analyst jobs in menomonee falls, wi

Senior Same Day Delivery Analyst

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