Top 5 Service desk manager Jobs in Menomonie, Wi

Associate Systems Administrator
MAI Animal Health-Genesis —Elmwood, WI
- Full-time
- Computer science
- Computer Science
- Customer service
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DC/MM IT Support Technician
Menards —Eau Claire, WI
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
- Store discount
- Profit sharing
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Associate Systems Administrator

MAI Animal Health-Genesis -
Elmwood, WI

Quick Apply

Job Details

Full-time

Qualifications

Optimizing workflow processes
Endpoint Security
Cloud identity and access management (IAM)
Computer science
Computer Science
IT user and group management
Automation
Customer service
Associate's degree in computer science
IT transformation
Writing skills
Operating system updates
Microsoft Exchange
Public Cloud
Mid-level
Multi-factor authentication (MFA) implementation
System maintenance
Manufacturing facility experience
Analysis skills
Patch management
Email configuration (technical support)
Cloud service support
Continuous improvement
Network management
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Azure AD
Data access controls implementation

Full Job Description

Job Summary

We are seeking an Associate Systems Administrator to support and evolve our IT environment across both office and manufacturing operations. This role blends hands-on user support with growing responsibility in Microsoft 365 administration, identity management, and modern endpoint services.

This position is ideal for someone looking to move beyond traditional help desk work and grow into a systems administration role. You will play a key part in helping us transition toward a more modern, cloud-first IT environment while maintaining reliable day-to-day operations.

Responsibilities and Duties

Microsoft 365 & Identity Administration

Support and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
Manage user accounts, licensing, and access controls in Entra ID (Azure AD)
Assist with implementing and maintaining security controls such as MFA and Conditional Access
Troubleshoot and support collaboration and communication platforms

Endpoint & Device Management

Support and help evolve endpoint management practices, including adoption of modern management tools (e.g., Microsoft Intune / Endpoint Manager)
Assist with device provisioning, configuration, and lifecycle management across existing and emerging platforms
Support patching, updates, and endpoint compliance efforts as we modernize device management approaches

Systems & Support

Provide support for end-user issues across hardware, software, and cloud services
Troubleshoot Line of Business and internal applications, coordinating with vendors when needed
Support remote users across U.S. and international locations

Infrastructure & Operations

Assist in maintaining network and core infrastructure (on-prem and cloud-connected systems)
Participate in system monitoring, issue resolution, and performance improvements
Contribute to IT documentation, standards, and operational procedures

Process Improvement & Modernization

Identify opportunities to automate or streamline repetitive IT tasks
Participate in ongoing IT modernization initiatives, including transitioning from traditional domain-based management to more cloud-based and identity-driven solutions
Contribute to improving device deployment, security posture, and user experience using modern IT best practices

Knowledge and Skills

Experience in IT support, systems administration, end user computing, or a similar role
Solid understanding of Windows environments, endpoint hardware, software, and peripherals
Basic understanding of network infrastructure and core concepts (DNS, DHCP, VPN)
Experience with Microsoft technologies, including Windows, Microsoft 365, and exposure to Azure and Entra ID
Familiarity with modern endpoint and identity concepts (e.g., device management, access controls, security practices)
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work independently and in a team environment

• Experience in manufacturing environments is a plus

Requirements

Associate degree in computer science, related field, or equivalent experience.
Certifications or hands-on experience with Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, or modern identity and device management practices are preferred. Equivalent experience is also valued.

Physical Requirements

Able to perform regular bending, twisting, and lifting to shelf.
Ability to lift and carry up to 20 pounds and push and/or pull at times.

Mark Anderson Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Monday - Friday

8am - 4pm

Quick Apply

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