Top 2072 Customer experience manager Jobs in Mentor, Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Regional Manager - Healthcare Clinics
Confidential —Cleveland, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Clinic
- Mileage reimbursement
- Health insurance
Quick Apply
Quality Manager
Confidential —Grand River, OH
- $100,000 - $120,000 a year
- 8 hour shift
- 5 years
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Business Office Manager
Eden Senior Care —Beachwood, OH
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
Quick Apply
11d
Scratch-Off Product Manager
State of Ohio - Lottery Commission —Cleveland, OH
- $40.40 an hour
- Urgently hiring
- Sales
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Store Manager - #731 - Training Associate
Sheetz —Willoughby, OH
- $65,261.97 - $117,150.44 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Service Supervisor
Kone —Cleveland, OH
- $105,100 - $137,970 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Fleet Technical Manager Avionics
Flexjet —Cleveland, OH
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
Inside Sales Manager
Ericson Manufacturing —Willoughby, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Quality Assurance and Safety Manager
Robbins, A Global TBM Company —Solon, OH
- $90,000 - $100,000 a year
- Full-time
- Computer literacy
- Engineering
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Electrical Assistant Project Manager/Estimator
Zenith Systems —Bedford Hts, OH
- Full-time
- Background check
- Construction site
- Customer service
- Health savings account
- Health insurance
Quick Apply
Fleet Technical Manager- Large Cabin (Gulfstream)
Flexjet —Cleveland, OH
- $450 - $700 a week
- Full-time
- Senior level
- Communication skills
Quick Apply
Software Engineering Manager
Spang & Company —Mentor, OH
- 7 years
- Master's degree
- JavaScript
- 401(k) matching
Quick Apply
Landscape crew leader/forman
Premier contracting Inc —Willoughby, OH
- From $25 an hour
- Full-time
- Spanish
- Clean driving record
- Construction site
Quick Apply
3d
Lead Diesel Mechanic/Technician
Macedonia Transportation LLC —Macedonia, OH
- $31.50 - $36.00 an hour
- Overtime
- Mechanic experience
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Account Manager
Phoenix Steel Service —Cleveland, OH
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
7h
Senior Manager, AI and Decision Science for Product & Formulation Development
Lubrizol —Wickliffe, OH
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Office
Hospice RN Case Manager
Ohio Living —Willoughby, OH
- Weekends as needed
- Nursing
- Clean driving record
- Microsoft Excel
Quick Apply

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customer experience manager jobs near mentor, oh

Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in mentor, oh

Customer Service Manager

Regional Manager - Healthcare Clinics

Quality Manager

Global Change Management Leader, Customer Experience CoE

Business Office Manager

Scratch-Off Product Manager

Customer Success Team Manager

Store Manager - #731 - Training Associate

Service Supervisor

Fleet Technical Manager Avionics

Inside Sales Manager

Quality Assurance and Safety Manager

Electrical Assistant Project Manager/Estimator

Fleet Technical Manager- Large Cabin (Gulfstream)

Software Engineering Manager

Landscape crew leader/forman

Lead Diesel Mechanic/Technician

Account Manager

Senior Manager, AI and Decision Science for Product & Formulation Development

Hospice RN Case Manager

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