Top 5 Senior customer service representative Jobs in Mentor, Oh

Sr Customer Service Representative
Motion Industries (MOT) —Cleveland, OH
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
14d
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- $44,000 - $86,000 a year
- Basic math
- Mid-level
- Office
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Gallagher Benefit Services —Cleveland, OH
- $66,000 - $128,500 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Senior Client Service Administrator - Property & Casualty
Oswald Companies —Cleveland, OH
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
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Deloitte —Cleveland, OH
- 5 years
- Research
- Travel

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Sr Customer Service Representative

Motion Industries (MOT) -
Cleveland, OH

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Paid holidays
Health insurance
401(k)
Tuition reimbursement

Qualifications

Customer communication

Full Job Description

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to

customer inquires and places customer orders to ensure customer expectations are

accurately determined and met. This role has in-depth knowledge of the company's

products and services. The Senior Customer Service Representative develops and

broadens relationships with customers to fully understand needs and wants. This role

provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May be assigned to one customer.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality and/or safety in the branch.
Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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Refine Your Search

senior customer service representative jobs in mentor, oh

Sr Customer Service Representative

Sr Client Associate - Employee Benefits

Sr. Client Manager

Senior Client Service Administrator - Property & Casualty

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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