Top 707 Support engineer Jobs in Mentor Oh

Junior Help Desk Technician (Level 2) – Remote
Choice IT Services —Beachwood, OH
- $31 - $34 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid training
- Health savings account
Quick Apply
Regional Electrical Engineer
Alpine Intel —Cleveland, OH
- $100,000 - $110,000 a year
- Full-time
- Customer service
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
1d
Senior Electrical Design Engineer
OneSource Technical, Inc. —Newbury Center, OH
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Director of Engineering
Tribotech Composites Inc —Cleveland, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Office
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Electrical Engineer
OneSource Technical, Inc. —Warrensville Heights, OH
- $100,000 - $150,000 a year
- Full-time
- 3 years
- Analysis skills
- In-person
- Health savings account
- Health insurance
Quick Apply
Senior Network and Systems Engineer
BlueBridge Networks —Cleveland, OH
- $60,000 - $100,000 a year
- 8 hour shift
- Windows
- SQL
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Field Engineer Tier 3
BLUE TECHNOLOGIES —Cleveland, OH
- $77,000 - $85,000 a year
- Full-time
- 5 years
- Windows
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Managed Services Project Engineer
Choice Companies —Beachwood, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Up to 50% travel
- Health savings account
- Health insurance
Quick Apply
Network Engineer
Retina Associates of Cleveland —Beachwood, OH
- From $80,000 a year
- Full-time
- Background check
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
3d
IT Support Technician
TCC Technology Solutions —Cleveland, OH
- $15 - $20 an hour
- Full-time
- Customer service
- Maintenance
- Research
- Health insurance
- Paid time off
Quick Apply
Infrastructure Support Engineer (Candidate Must Reside in Northeast Ohio)
FIT Technologies —Cleveland, OH
- $70,000 - $90,000 a year
- Overtime
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Senior Design Engineer
The Michael Fuller Group —Mentor, OH
- Full-time
- 5 years
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Quick Apply
Associate Engineer
LJ Star Incorporated —Twinsburg, OH
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- AD&D insurance
- Disability insurance
Quick Apply
Mechanical Design Engineer
OneSource Technical, Inc. —Newbury Center, OH
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Mid-level
- Business development
- Health savings account
- Paid holidays
Quick Apply
6d
Site Process/Controls Engineer
H.B. Fuller —Chagrin Falls, OH
- $110,000 - $135,000 a year
- Bachelor of Science
- Travel
- In-person
- Paid holidays
- Health insurance
Senior Staff Systems Engineer - B2B Communications
Penske —Beachwood, OH
- Monday to Friday
- Pass drug screening
- System design
- Research
1d
Mechanical Plant Engineer
Wright Technical Services —Mentor, OH
- Full-time
- Mid-level
- 3 years
- Travel
Quick Apply
9d
Mechanical Design Engineer
Helix Operating Company LLC —Beachwood, OH
- $90,000 - $120,000 a year
- Full-time
- 8 years
- Senior level
- Mechanical knowledge
- Paid time off
- Retirement plan
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
26-704. Senior Aerospace Systems Engineer: Space Communications and Operations
Teltrium Solutions, LLC —Cleveland, OH
- $150,000 - $200,000 a year
- Full-time
- Office
- Master's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
8d

I want to receive the latest job alert for support engineer in mentor oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support engineer jobs near mentor oh

Junior Help Desk Technician (Level 2) – Remote

Choice IT Services
Beachwood, OH

Quick Apply

Job Details

Full-time
$31 - $34 an hour

Benefits

Paid training
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Cloud identity and access management (IAM)
IT user and group management
GPO
Technical documentation
Microsoft Exchange
Windows
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
CompTIA Network+
Azure AD
Customer support ticket management
Cloud server management
Networking equipment (troubleshooting support)
VMware
VPN management
Network infrastructure management
Desktop administration
Healthcare IT
Ticketing system technical support
Identity & access management

Full Job Description

Overview

Are you an experienced IT support professional ready to take the next step in your career? As a Level 2 IT Support Technician, you will play a critical role in diagnosing and resolving complex technical issues while supporting both end users and junior technicians. This fully remote role is ideal for someone who thrives in a fast-paced MSP environment and enjoys solving challenging problems across multiple client environments.

You will work closely with Level 1 technicians, assisting with escalated tickets, troubleshooting infrastructure issues, and helping maintain secure and reliable IT systems. This role provides the opportunity to deepen your expertise in Microsoft environments, networking, cloud systems, and security while supporting healthcare organizations that rely on technology to operate effectively.

If you enjoy tackling complex problems, mentoring junior technicians, and working with a wide variety of technologies, this role offers an excellent path toward senior engineering or infrastructure roles.

What You’ll Do

Troubleshoot and resolve escalated Level 1 tickets involving Windows systems, Microsoft 365, networking, and cloud environments
Support and maintain Active Directory, Azure AD, Microsoft 365, and user identity management
Diagnose and resolve network connectivity issues, VPN problems, and firewall-related issues
Manage and maintain servers, virtual machines, and core infrastructure components
Perform advanced troubleshooting of workstation, server, and application issues
Assist with Microsoft 365 administration including Exchange Online, SharePoint, and Teams
Document troubleshooting steps, resolutions, and system changes within Autotask PSA
Participate in client onboarding, system deployments, and infrastructure upgrades
Collaborate with Level 1 technicians by providing guidance and technical support
Follow defined ticket prioritization and SLA response standards
Maintain strict HIPAA and security compliance when handling client data
Deliver professional, high-quality support to both technical and non-technical users

Required Qualifications

3+ years of IT support experience, preferably in an MSP environment
Strong experience with Windows Server and Windows 10/11 administration
Solid knowledge of Microsoft 365 administration and Azure AD
Experience troubleshooting networking issues (DNS, DHCP, VPN, TCP/IP)
Familiarity with Active Directory, Group Policy, and user identity management
Strong troubleshooting and analytical skills
Excellent communication and documentation skills
Ability to manage multiple tickets and priorities in a fast-paced MSP environment
Reliable home office setup with high-speed internet

Preferred (Nice-to-Have)

CompTIA Network+, Security+, or Microsoft certifications
Experience with Datto RMM, Autotask, or other MSP toolsets
Experience managing firewalls, VPNs, and network infrastructure
Virtualization experience (Hyper-V or VMware)
Healthcare IT or HIPAA-regulated environment experience
Prior MSP experience supporting multiple client environments

Tools You’ll Use

Datto Autotask PSA
Remote Monitoring & Management (RMM) tools
Remote desktop/support tools
Windows Server and Microsoft 365 environments
Active Directory / Azure AD
Networking and security tools

Compensation & Benefits

Medical, dental & vision insurance
401(k)
Paid time off & holidays
Paid training and certification reimbursement
Fully remote work environment
Clear growth path to Level 3 Engineer / Systems Engineer

Why Join Us

Work with a tight-knit MSP team supporting healthcare organizations
Exposure to a wide range of technologies and client environments
Opportunity to mentor junior technicians and grow your technical leadership skills
Real opportunity for career growth into senior engineering roles
Make a meaningful impact supporting healthcare facilities that depend on reliable IT

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Job Type: Full-time

Pay: $31.00 - $34.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Beachwood, OH 44122

Quick Apply

Refine Your Search

support engineer jobs in mentor oh

Junior Help Desk Technician (Level 2) – Remote

Regional Electrical Engineer

Senior Electrical Design Engineer

Director of Engineering

Senior Electrical Engineer

Senior Network and Systems Engineer

Field Engineer Tier 3

Managed Services Project Engineer

Network Engineer

IT Support Technician

Infrastructure Support Engineer (Candidate Must Reside in Northeast Ohio)

Senior Design Engineer

Associate Engineer

Mechanical Design Engineer

Site Process/Controls Engineer

Senior Staff Systems Engineer - B2B Communications

Mechanical Plant Engineer

Mechanical Design Engineer

IT Helpdesk Engineer

26-704. Senior Aerospace Systems Engineer: Space Communications and Operations

I want to receive the latest job alert for support engineer in mentor oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected