Top 106 It support Jobs in Mequon Wi

Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Support Desk Technician
River Run Computers Inc —Glendale, WI
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
6d
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
Desktop Support Analyst (Entry-Level / IT Help Desk)
SMARTMD —Glendale, WI
- $16 - $18 an hour
- Part-time
- Customer service
- Windows
- SQL
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist
Powerful IT Systems —Milwaukee, WI
- $45,000 - $65,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Driver's License
- Paid time off
Quick Apply
4d
IT Technician
Whitnall School District —Greenfield, WI
- Full-time
- Computer Science
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
11d
Help Desk Analyst I - Full-Time 1st Shift
North Shore Health Support Center —Milwaukee, WI
- Up to $65,000 a year
- Full-time
- HIPAA
- Windows
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Specialist I
Wellpoint Care Network —Milwaukee, WI
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Quick Apply
10d
EUC Hands & Feet Desktop Engineer (Full-Time) – Menomonee Falls, Wisconsin
Axiom Technologies —Menomonee Falls, WI
- Full-time
- Mid-level
- US work authorization
7d
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Software Engineer - Tech Support
KION Group AG —Wauwatosa, WI
- $65,000 - $105,000 a year
- Full-time
- Engineering
- Mid-level
- Databases
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
IT Desktop and Technical Support
PPC Partners —New Berlin, WI
- Mid-level
- Office
- Associate's degree
Quick Apply
6d
Information Technology Consultant
2W Technologies —Pewaukee, WI
- $74,985.85 - $90,305.54 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
13d
Cluster IT Support Analyst
White Lodging Services Corporation —Milwaukee, WI
- Mid-level
- Microsoft Office
- Hotel
Quick Apply
Service Support Specialist
Delta Medical Systems —Brookfield, WI
- $24 - $30 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
IT Help Desk Technician
BCS IS IT —Germantown, WI
- $20 - $26 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
14d
Associate, Technology Infrastructure
BetaNXT Inc —Brookfield, WI
- Full-time
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
6d
IT Support Tech
Mister Car Wash —Milwaukee, WI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Technical Support Administrator III
Advocate Aurora Health —Milwaukee, WI
- $38.20 - $57.30 an hour
- 8 hour shift
- Computer science
- Computer Science
- 5 years
4d

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Senior Desktop Support Analyst

UW Credit Union -
Wauwatosa, WI

Apply Now

Job Details

Full-time
From $75,800 a year

Benefits

Caregiver leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

IT infrastructure
IT department experience

Full Job Description

Overview:

The Technical Support team is dedicated to the administration, support, installation, specification, and maintenance of end-user hardware and software systems. The team exercises constant discretion and independent judgment to support, analyze, and evaluate these systems. They are responsible for meeting the Service Level Agreements (SLAs) for technical support incidents and service request queues.

The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in supporting endpoint devices and applications with a high amount of hands-on experience. They will use their experience and training to mentor the junior members of the Technical Support team. Candidates must have some education or previous experience in general IT support roles and demonstrate a strong desire for customer service and excellence.

Responsibilities:

Endpoint Software and Hardware Support

Troubleshoot and resolve technical issues related to desktops, laptops, printers, mobile devices, audio/video equipment and peripheral equipment at various UWCU locations. Whether in-person or remotely where remote access is available and appropriate.
Primary assignee for problem tickets created and assigned to the Technical Services team. Focuses on proactively identifying, analyzing, and resolving the root causes of IT incidents to prevent them from recurring, ultimately improving IT service reliability and reducing incidents.
Review change tickets for accuracy.
Initiate and participate in troubleshooting tasks such as, but not limited to, computer hardware, applications, printers, and peripheral devices.
Maintain accurate records for equipment and software applications through timely updates of ITSM and ITAM repositories.
Support the life cycle management process of replacing and upgrading end user hardware, software applications, and audio video (A/V) components.
Support the design, installation and maintenance of all audio video (A/V) components installed at UWCU locations. Responsible for routine maintenance, cleanliness and repair of all A/V equipment.

Application and Hardware Administration

Use the Microsoft administration tools (InTune, Entra, Teams Administration center, Teams Rooms Pro portal and Microsoft Active Directory) to set up and maintain device configuration, compliance policies, define scripts and settings for device imaging.
Prepare software packages for deployment using the Microsoft Intune management service, other packaging or scripting/automation tools.
Review and resolve issues that cause non-compliant hardware devices and devices with software installation failures.
Develop required documentation for all system changes in accordance with the change management policy. Work with IT and business teams, as required.
Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity.
Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability.
Setup, maintain and troubleshoot Apple macOS, iOS and iPadOS devices.
Setup, maintain and troubleshoot Teams Voice devices and configuration.
Prepare accurate and timely requests for changes made to configuration, hardware and software. All changes should be made with a high degree of successful completion.
Maintain accurate records for equipment and software applications through timely updates of ITSM and ITAM repositories.
Contribute to process improvement initiatives by identifying common issues and suggesting solutions.
Lead technology deployment projects such as hardware refreshes, software updates, and system migrations

Customer Service Excellence

Provide customers with a quick response to their requests. Provide resolution and high levels of satisfaction, keeping in mind the published service level agreement for the request’s priority.
Assist users with more difficult and time-consuming problems on various types of technology: hardware, network, software, conference room equipment and telecommunications devices.
Coordinate and communicate with hiring managers on the computer and workstation installation status for new hire or team member transfer.
Support office and workstation set up and relocation requests by planning and organizing specific tasks to ensure proper equipment is obtained and set up, ensure network connectivity, and communicate progress and completion with impacted end users and project managers.
Follow the published knowledge base when working on requests. Recommend and add knowledge to the base as needed.
Provides training and support for IT Help Desk team and IT Asset Management Interns when needed. Communicates upcoming changes and fields questions from the IT Help Desk on outstanding issues.
Suggest improvements to policies and procedures, hardware and software and other changes to reduce end user incidents and improve the employee experience.

Other Responsibilities

Act as a change agent to continuously improve the IT Service and Asset Management programs maturity.
Provide on-call support for the Technical Services team.
Support the architecture review processes whenever hardware or software administration expertise is needed.
Self-manages assigned project tasks, report status and performance metrics, issues, and recommendations for success.

Qualifications:

Education & Experience

Associates degree in Information Technology or equivalent work expereince.
4 - 5 years experience Infrastructure Technology and Technical Support required.
Cisco Certified Entry Networking Technician (CCENT) or equivalent or Microsoft Certified Technical preferred

Skills:

Experience in end user support in a help desk or equivalent role.
Demonstrated analytical and problem-solving skills.
Must have strong verbal, written and technical diagramming skills.

Working at UW Credit Union:

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Apply Now

Refine Your Search

it support jobs in mequon wi

Senior Desktop Support Analyst

Support Desk Technician

IT Help Desk Analyst 1

Desktop Support Analyst (Entry-Level / IT Help Desk)

IT Support Specialist

IT Technician

Help Desk Analyst I - Full-Time 1st Shift

IT Specialist I

EUC Hands & Feet Desktop Engineer (Full-Time) – Menomonee Falls, Wisconsin

IT User Support Specialist II

Software Engineer - Tech Support

IT Desktop Support Technician

IT Desktop and Technical Support

Information Technology Consultant

Cluster IT Support Analyst

Service Support Specialist

IT Help Desk Technician

Associate, Technology Infrastructure

IT Support Tech

IT Technical Support Administrator III

I want to receive the latest job alert for it support in mequon wi

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