Sales Support Specialist I
Location: Merced, CA (On-Site)
Department: Sales
Reports To: Director of Sales
Employment Type: Full-Time, Hourly
Be a Key Part of Our Sales Team
At Jain Farm Fresh Foods, we're passionate about great products, great customers, and great people. We move fast, solve problems, and work together to deliver exceptional service to our customers. We're looking for a Sales Support Specialist who enjoys working with people, staying organized, and helping a busy sales team succeed.
The Sales Support Specialist provides administrative, reporting, and customer support to the sales team. This position is responsible for maintaining customer records, contracts, pricing information, forecasts, and sales data while working closely with Procurement, Customer Service, Quality, and Operations. The ideal candidate is organized, detail-oriented, comfortable working with data and computer systems, and enjoys supporting a fast-paced team environment.
This isn't your typical desk job. One day you may be updating customer contracts and pricing, the next helping with forecasts, working with Procurement on inventory planning, supporting a customer request, or assisting the sales team with reporting and analysis. If you enjoy variety, teamwork, and helping things run smoothly, we'd love to meet you.
What You'll Do
- Review, maintain, and organize customer contracts, pricing agreements, and sales commitments.
- Support contract review meetings and sales team activities.
- Create and maintain sales reports, forecasts, and customer performance reports.
- Utilize Excel to analyze sales data and support business decisions.
- Support customer requests, pricing updates, forecasts, and account administration activities.
- Work closely with Procurement and Supply Chain to help align customer demand with inventory and production plans.
- Collaborate with Operations, Customer Service, and Quality Assurance to ensure customer requirements are communicated and fulfilled.
- Maintain customer records, sales documentation, contract files, CRM data, and other company databases.
- Enter, update, and audit customer information to ensure records remain accurate and current.
- Assist with customer forecasting, sales reporting, and data collection.
- Coordinate sample requests, shipment tracking, product documentation, and follow-up activities.
- Track contract expiration dates, pricing changes, and customer documentation requirements.
- Support broker partners and sales representatives by maintaining customer files, reports, presentations, and sales materials.
- Assist with special projects and other duties as assigned by the Director of Sales.
What We're Looking For
- At least three years of experience in customer service, sales support, office administration, data entry, or a similar role.
- Strong computer skills, including Microsoft Excel, Outlook, and Word.
- Comfortable working with spreadsheets, reports, and customer information.
- Experience entering and maintaining accurate information in databases, CRM systems, or other computer programs.
- Ability to learn new software and work in multiple systems throughout the day.
- Organized, detail-oriented, and able to keep track of multiple tasks.
- Good communication skills and the ability to work well with customers and coworkers.
- Able to manage changing priorities and meet deadlines in a fast-paced environment.
- Comfortable working in both an office environment and around a food manufacturing facility.
- Reliable, dependable, and willing to help wherever needed.
- Customer service, sales support, or administrative experience is required.
- Experience with HubSpot, QuickBooks, CRM systems, ERP systems, or similar software is a plus.
- Extra points if you've worked in food manufacturing, agriculture, food ingredients, foodservice, or another supply chain-related industry.
Why Jain?
We're a team that works hard, supports one another, and takes pride in what we accomplish together. You'll have the opportunity to work alongside sales leadership, interact with multiple departments across the company, and make a meaningful impact on our customers and our business.
This position is ideal for someone who enjoys working with data, staying organized, supporting customers, and helping a sales team operate efficiently. The Sales Support Specialist plays an important role in connecting customers, sales, and internal departments to ensure Jain delivers an exceptional customer experience.
We are an Equal Opportunity Employer and make employment decisions without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the application process and perform the essential functions of the position.
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
