ABOUT THE POSITION
Laird Manufacturing is seeking an Agricultural Parts Customer Support Specialist to support our agricultural equipment dealer network. This is not a cold-calling or commission-only sales position. The primary focus is helping dealers identify the correct equipment or parts, preparing accurate quotes, entering and tracking orders, and coordinating shipments to dealer locations. The ideal candidate understands agricultural equipment or heavy equipment parts and provides dependable, knowledgeable customer service.
WHAT YOU WILL DO
- Answer dealer questions regarding agricultural equipment, replacement parts, pricing, availability, and lead times.
- Help identify the correct product or part using part numbers, equipment information, catalogs, drawings, and internal resources.
- Prepare quotes and convert approved quotations into accurate customer orders.
- Enter and review orders for correct pricing, quantities, shipping information, and special instructions.
- Coordinate with Production, Purchasing, Inventory, and Shipping to confirm order status and shipment timing.
- Arrange shipments and prepare or maintain packing lists, bills of lading, invoices, and related records.
- Follow orders from initial inquiry through delivery and help resolve delays, shortages, returns, damage, or order discrepancies.
- Build professional, long-term relationships with agricultural equipment dealers and authorized customers.
WHAT WE ARE LOOKING FOR
- Knowledge of agricultural equipment, farm machinery, heavy equipment, or equipment parts.
- Experience in a dealership parts department, parts counter, parts sales, inside sales, dealer support, order processing, or equipment manufacturing is strongly preferred.
- Ability to read and work with part numbers, product specifications, parts catalogs, diagrams, or drawings.
- Strong customer service, communication, organization, and problem-solving skills.
- High attention to detail when preparing quotes, entering orders, and coordinating shipments.
- Comfort using computers and learning CRM, ERP, inventory, order-entry, and shipping systems.
- High school diploma or GED required. Equivalent relevant experience is valued.
- Bilingual English/Spanish skills are a plus but are not required.
PREFERRED BACKGROUNDS
Candidates may be a strong fit if they have worked in agricultural equipment dealerships, farm equipment parts departments, heavy equipment parts, truck or trailer parts, equipment manufacturing, parts distribution, industrial customer service, or business-to-business order fulfillment.
WORK ENVIRONMENT
The position is primarily office-based and includes frequent computer and telephone work. The employee may occasionally enter warehouse, shipping, or production areas and must follow required safety and PPE rules. Occasional lifting of items weighing up to 25 pounds may be required. Reasonable accommodations may be provided in accordance with applicable law.
EQUAL EMPLOYMENT OPPORTUNITY
Laird Manufacturing is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. The Company does not discriminate against applicants or employees based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities, as required by law.
Pay: $28.00 - $35.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
