Purpose
The Lead is responsible for leading the team in partnership with the Co-Manager(s) and General Manager (GM).
Directly execute TRP world class customer experience with the Budtenders through supporting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the TRP loyalty program. Goal is to deliver the TRP customer experience to each and every customer and patient.
Additionally, the lead is responsible for day to day oversight of all store inventory management and processing. In addition to day-to-day processor tasks, Operation Leads take on leadership responsibilities relevant to their skillset and location needs.
Core Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Execute TRP world class customer experience.
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Provide a friendly and warm welcome to all customers.
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Execute TRP customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
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Drive repeat business through local grass roots networking and our loyalty program.
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Support associate onboarding programs, training modules, ongoing leadership development.
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Continuously measure and follow up with all managers and employees on TRP customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
- Work closely with GM and Co-Managers to set clear sales volume and KPI goals.
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Review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
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Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
- Partner with GM and Hospitality Co-Manager on community outreach, press and in-store events.
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Inventory management.
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Receive, count, and document inventory deliveries
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Perform weekly or biweekly inventory/cycle counts
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Inform store managers of upcoming inventory needs
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Merchandising and restocking
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Clerical tasks including accurate filing, compiling, and maintaining inventory and records.
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Adding newly available products to menu systems, including Weedmaps, Dutchie, Leafly, in-store menus etc.
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Train and supervise Inventory Associates
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Monitor expired product and identifying stagnant inventory
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Place orders for processing room materials using company PO system
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Periodic audits of product labels, pricing, transfers, reconciliations, etc. to ensure adherence with established Cookies protocol
- Maintain clean and organized processing room.
Qualifications:
Required:
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Passion for and knowledgeable about Cannabis
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Passion for Cannabis Culture
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Minimum 2 years’ experience supervising training, quality and customer service in retail.
- Microsoft Office skills in Word, Excel and Outlook.
Preferred:
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Store Management Experience
Competencies:
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Thorough understanding of the Cannabis industry
- Positive attitude
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Strong communication skills
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Leadership and delegation
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Coach, motivate and develop
- Decision making and problem solving
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Conflict resolution
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Teamwork
Supervisory Responsibility:
This person is directly responsible for managing the front and back of house teams.
Work Environment:
This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
Position Type and Expected Hours of Work:
This is a part-time position. This position regularly requires varying days and hours and frequent weekend work.
Travel:
This position may require travel.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TRP is an Equal Opportunity Employer:
TRP is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.
