About Turlock Dental Care
At Turlock Dental Care, we’re more than just dental professionals—we’re Care Creators, uniting hospitality, health, and expertise to bring smiles to life. Our team thrives on the belief that a smile can change lives, and we are dedicated to providing experiences that redefine how the world experiences dentistry.
We are guided by TLC—Team, Leadership, and Community—which forms the foundation of our culture and everything we do. Every team member plays a critical role in creating a warm, welcoming environment where care goes beyond clinical treatment. We collaborate as a team, lead with boldness and responsibility, and contribute meaningfully to our local community.
What sets us apart is our holistic approach to care. We prioritize comfort, personalize each guest’s experience, and deliver creative solutions that inspire confidence and long-term well-being. At the heart of our work is a commitment to making every guest feel at home—because here, there’s no place else like Turlock Dental Care.
Whether you’re a doctor, clinician, administrator, or a guest interaction specialist, you’ll find opportunities to grow professionally and personally. Our culture celebrates authenticity, collaboration, and the pursuit of excellence. We believe that everyone deserves to thrive in an environment where they feel valued and inspired.
Join us, and be part of a team that’s redefining dental care with every smile, every moment, and every interaction. Here, you’re not just part of a practice—you’re part of a movement to make our community brighter, one smile at a time.
Our Philosophy: Sales as the Ultimate Service
In our practice, we don't have "patients," we have Guests. We don't have "staff," we have Care Creators.
We believe that Sales is the highest form of Customer Service. It is the act of removing the confusion, fear, and financial hurdles that stand between our guests and the health they deserve. To us, "selling" isn't about persuasion; it is about providing the final piece of the care puzzle so the guest can confidently say "yes" to themselves.
The Role: A Member of the Clinical Trinity
This is a high-touch, integrated role. You are not tucked away in an office; you are an active part of the clinical team. You will work alongside the Doctor and the Dental Hygienist as a unified team during the entire New Guest Exam.
- Side-by-Side Advocacy: You are present with the Doctor and Hygienist for the duration of every New Guest Exam. Because you have prior dental experience, you understand the clinical findings in real-time and can help translate "dentistry" into "health" for our guests.
- The Service of Clarity: You use your clinical knowledge to facilitate co-discovery. You help guests understand the why behind the treatment, ensuring they feel empowered and informed—not overwhelmed.
- Financial Concierge: Right at the chair, you act as the guest’s financial architect. You will navigate complex insurance benefits and present payment pathways with transparency, grace, and dignity.
- Removing Obstacles: You use your expertise to solve problems. Whether the hurdle is a misunderstanding of a procedure or a budget constraint, you provide the customer service necessary to create a stress-free path forward.
- Unified Connection: Because you were there from the first minute of the exam, you build a deep bond of trust. You remain the guest's primary point of contact, ensuring a consistent "Care Creator" experience from diagnosis to completion.
Who You Are
- Dental Expert: You have a firm grasp of dental terminology, procedures, and insurance coding. You can discuss a complex treatment plan with confidence because you’ve seen the clinical side of it.
- Service-Oriented: You find joy in helping others. You see a guest's hesitation as a request for more help, more information, or more options.
- A Team Player: You thrive in a collaborative environment, "dancing" in sync with the Doctor and Hygienist to wrap the guest in a 360-degree blanket of support.
- Relationship Architect: You understand that our practice grows through the trust you build. You treat every guest like a VIP in a five-star hotel.
Requirements
- Dental Experience (Mandatory): 2+ years of experience in a dental office (Clinical/Assisting or Administrative). You must be comfortable in a clinical environment and familiar with dental software.
- Communication Mastery: You speak with warmth and authority. You believe that "money talks" should be handled with the same care as the clinical treatment itself.
- The "Care Creator" Mindset: You believe that hospitality and high-quality dentistry are inseparable.
While the specifics of your responsibilities are based on your role, you’ll also share in our universal expectations:
- Champion our brand and culture: Represent Turlock Dental Care with integrity and passion.
- Drive meaningful impact: Align your efforts with our mission to remove hurdles to care.
- Deliver measurable results: Focus on increasing guest acceptance of treatment plans.
- Foster collaboration: Work seamlessly within the "Clinical Trinity".
- Innovate and refine processes: Continuously improve the Guest experience.
- Commit to ongoing growth: Stay at the forefront of dental industry standards to provide best-in-class care to our Guests.
As a Treatment Coordinator, your success will be measured by key performance metrics:
- Treatment Acceptance Rate: Percentage of guests who move forward with their prescribed care plan.
- Financial Arrangement Accuracy: Ensuring 100% of guest files have clear, signed financial pathways prior to treatment.
- Guest Retention/Re-appointment: Measured by the number of new guests who schedule their follow-up care per month.
What we will do
As much as we expect our team members to contribute, we are equally committed to supporting you. As a team, we commit to:
- Invest in your growth through professional development.
- Provide clear direction and the resources you need to succeed.
- Create a balanced work environment that feels like a second home.
- Recognize and celebrate your unique value and contributions.
Why You’ll Love It Here
At Turlock Dental Care, We believe in caring for our team with the same intentionality we show our guests. We offer monthly incentives, health benefits and a work environment that feels like a second home.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental office: 2 years (Required)
Ability to Commute:
- Turlock, CA 95382 (Required)
Work Location: In person
