Top 6 Fixed operations director Jobs in Mercer, Pa

Automotive Retail Service Manager
Bill McCandless Ford —Mercer, PA
- Full-time
- Clean driving record
- Dealership
- Mid-level
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Ford Commercial Vehicle Center Manager
Bill McCandless Ford —Mercer, PA
- Full-time
- Clean driving record
- Sales
- Driver's License
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Valid driver's license with acceptable driving record. Lead, coach, and develop Service Advisors, Shop Foreman, and Technicians. We're Looking For Someone Who.
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Automotive Retail Service Manager

Bill McCandless Ford -
Mercer, PA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Retail Service Manager:

McCandless Ford is looking for an experienced, driven Service Manager to lead our growing retail service operation.

This isn't a department that needs to be \"maintained.\" It's one that's being invested in.

We've recently invested over $3 million into our facilities, expanding our capabilities and positioning ourselves for continued growth. We're looking for a leader who wants to build a high-performing team, create a culture of accountability, and take our service operation to the next level.

If you're passionate about developing people, improving processes, and delivering an exceptional customer experience, we'd like to meet you.

About Our Facility

14-bay retail service facility
Dedicated on-site transmission shop
Services all passenger vehicles and light-duty trucks through the Ford F-150 platform
Strong commitment from ownership toward continued investment and growth
Opportunity to build and lead a team of 8–10 technicians
Direct support from an engaged Fixed Operations Director

What You'll Do

As Service Manager, you'll be responsible for the overall performance of the retail service department, including customer satisfaction, employee development, profitability, efficiency, and operational excellence.

Responsibilities include:

Lead, coach, and develop Service Advisors, Shop Foreman, and Technicians
Recruit and build a high-performing technician team
Create a culture focused on accountability, teamwork, and continuous improvement
Drive technician productivity, proficiency, efficiency, and labor sales
Monitor department financial performance and achieve established goals
Maintain exceptional customer satisfaction and retention
Handle escalated customer concerns professionally and promptly
Ensure repairs meet Ford quality standards while minimizing comebacks
Maintain compliance with all Ford warranty policies and manufacturer procedures
Oversee warranty administration and repair order accuracy
Monitor technician payroll, productivity, and performance metrics
Ensure Service Advisors communicate labor operations and job times accurately
Work closely with the Parts Department to improve repair cycle times
Maintain a clean, organized, and safe work environment
Recommend equipment and process improvements that increase efficiency
Build relationships with local technical schools to recruit future technicians
Partner with the Fixed Operations Director to execute departmental strategies and achieve financial objectives

We're Looking For Someone Who

Leads by example
Holds themselves and others accountable
Enjoys coaching and developing employees
Can build trust with both customers and technicians
Is highly organized and process-driven
Thrives in a fast-paced retail environment
Understands how to balance customer satisfaction with profitability
Brings positive energy and professionalism every day

Qualifications

2+ years of automotive service management experience preferred
Ford dealership experience strongly preferred
Strong leadership and team-building skills
Excellent customer service and communication abilities
Experience with dealership management systems (DMS)
Ability to interpret department performance reports and KPIs
Valid driver's license with acceptable driving record
Bachelor's degree is a plus but not required

Why McCandless Ford?

We're not looking for someone to simply manage the day-to-day.

We're looking for someone who wants to leave their fingerprint on a growing dealership.

You'll have the opportunity to:

Lead a department positioned for continued growth
Build and mentor your own technician team
Work in a recently expanded, modern facility
Be supported by ownership that continues to invest in people and equipment
Join a leadership team focused on continuous improvement—not maintaining the status quo

If you're ready to build something you're proud of, we'd love to hear from you.

Apply today and help lead the next chapter of McCandless Ford's continued success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

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fixed operations director jobs in mercer, pa

Automotive Retail Service Manager

Ford Commercial Vehicle Center Manager

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About Our Facility

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Why McCandless Ford?

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