Are you ready to make the outdoors outstanding?
The Account Manager has the primary role of being the liaison between the client and the company. This role requires the ability to form lasting relationships with both clients and employees and utilize industry knowledge for problem solving. This role also requires the ability to be proactive in anticipating and communicating both client and employee needs. This position is also a key contact for the Director of Recurring Services – communication between the two roles is essential in delivering the BLC Experience for both the client and the employees. A strong knowledge of Horticulture is required.
Duties and Responsibilities
- Proactively identify, address and resolve any scope of work changes, quality issues, and customer concerns on assigned client properties via regular and recurring site visits on all active properties.
- Establish “milk routes” and complete client site visits every no less than every 30 days, with communication to the client having done so. Regular and timely communication with the client is a must.
- Review and schedule work tickets that are in “Open” status on a regular basis so they are 100% complete for prior month by the end of the 2nd business day after end of the month
- Complete or reschedule work tickets that are in “Scheduled but not Complete” status on a regular basis so they are 100% complete for prior month by the end of the 2nd business day after end of the month.
- Invoice “Pending Approval” tickets on a regular basis so they are 100% complete for prior month by the end of the 2nd business day after end of the month.
- Meet or exceed yearly enhancement sales goals to include estimation, proposal generation, client acceptance, kickoff w/ operations/client, post job completion quality control check, work ticket review for accurate labor, material, equipment and subcontractor allocations and final invoicing to client.
- Meet or exceed yearly renewal goals by reviewing, updating, and renewing assigned recurring contracts, and achieve no less than 90% renewal retention year over year.
- Meet or exceed yearly new business acquisition goals by communicating with new leads within 24 hours, estimation, proposal generation, client acceptance, kickoff w/ operations/client, post job completion quality control check, work ticket review for accurate labor, material, equipment and subcontractor allocations and final invoicing to client.
- Provide professional and accurate proposals utilizing the Aspire and Property Intel software and available templates.
- Accurately track client communication records of leads, issues, proposals, and all client interactions in Aspire. This includes responding to new leads upon assignment within 24 hours with follow-up weekly until a client meeting has been scheduled.
- Monitor and manage the Opportunity Pipeline in Aspire daily, to include check-ins at least every 2 weeks on outstanding proposals, unless otherwise stated by sales leadership.
- Ensure a smooth transition from sales to production, providing detailed scope of work, materials, equipment and subcontractors needed, and a timeline via an in-person pre job start kickoff with the relevant operational supervisors including project managers as needed to clarify expectations.
- Weekly review of P&L and remaining budget for accounts to improve efficiency and effectiveness of services provided. Upon review, communicate with operations team adjustments as needed.
- Daily check of time entry in Aspire for accurate allotment of both materials and labor. Communicate any changes needed through Director of Recurring Services.
- Monthly review of budget and goals for past and upcoming month with Account Manager team
- Meet or exceed GPM goals of own contracts and work orders, as well as team collaboration.
- Complete required entries in BambooHR and actively participate in monthly PARs and yearly assessment w/ Director of Recurring Services.
- Assist in developing and supporting team growth of fellow Account Managers, Operational Supervisors, as well as field staff.
- Proactively generate leads through attending networking and/or business events: 1 per quarter.
- Maintain a professional appearance and communication style that reflects company values.
- Leverage company branded clothing and request replacements, as needed, for worn or damaged clothing.
- Adhere to company policies and ethical sales practices.
Education and Training
- 3 Years Experience in the Landscaping Industry or Similar Field
- Must have knowledge/experience in horticulture.
- Associates degree in management or 3 years of management experience
- 2 years experience in sales/customer relations
- Participate in continued education opportunities pertaining to field operations or managerial skills with a primary focus on business development, sales and industry specific topics. These include “ in house” opportunities such as sales, departmental, and cross selling meetings.
Skills and Abilities
- Strong time management skills with the ability to prioritize tasks and meet deadlines.
- Highly organized with keen attention to detail, ensuring efficient record keeping and follow-ups with clients and employees.
- Excellent problem-solving abilities, Proactively identifying and addressing client/employee needs to drive sales to achieve customer and employee satisfaction.
- Adaptable and resilient. Able to adjust strategies and approaches to meet changing needs and client/employee expectations.
- Exceptional and effective verbal and written communication skills.
Physical and Other Requirements
- The position will require travel within the designated territory and working in various outdoor environments.
- All candidates must have a clean driving record, pass a pre-employment drug screen and complete a post-offer physical.
Benefits
Access to company Sponsored Health, Vision, and Dental plans. Eight paid holidays after 60 days of employment. Annually accrued vacation time. The company sponsored retirement plans with variable match.
“We are an Equal Employment Opportunity (“EEO”) Employer"
It is a fundamental of Perennial Services Group to not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
E-Verify Employer Notification: We are an equal opportunity employer and actively participate in the E-Verify program. All candidates must provide proper documentation to establish their identity and legal authorization to work in the United States. We are committed to maintaining a compliant and fair hiring process.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
