Top 70 Customer care manager Jobs in Meridian, Id

Service Delivery Manager - Americas, eero Customer Support
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Office
- Analysis skills
- Travel
- AD&D insurance
- Health insurance
4d
Manager, Sales and Customer Service
Macy’s —Boise, ID
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Customer Service Account Manager
KimCo Design and Manufaturing —Boise, ID
- Full-time
- Microsoft Excel
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Account Manager
Serac Inc —Boise, ID
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Sales
- 8 years
- Bachelor's degree
- Paid training
- Relocation assistance
Quick Apply
4d
Client Success & Strategy Manager
CMIT Solutions of Meridian —Meridian, ID
- $30 - $45 an hour
- Part-time
- Mid-level
- Office
- Driver's License
- Travel reimbursement
- Mileage reimbursement
Quick Apply
10d
Customer Service - Self Storage Manager
Public Storage —Nampa, ID
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Customer Service - Self Storage Manager
Public Storage —Meridian, ID
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Relationship Manager II
Truckstop —Boise, ID
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Logistics Manager - DTS SET
Ryder System —Boise, ID
- $65,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Customer Quality Manager International Accounts- Tech Center, Caldwell ID
Simplot —Caldwell, ID
- Microsoft Word
- Oracle
- 5 years
12d
Customer Program Manager
Syringa Networks LLC —Boise, ID
- Presentation skills
- Conflict management
- Mentoring
10d
Client Manager
Route Networking Group (RNG Group) —Boise, ID
- $90,000 - $205,000 a year
- 3 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
Director Client Services
Advantage Solutions —Boise, ID
- $93,100 - $121,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Customer Service Manager
Wendy's —Meridian, ID
- 18 years or older
- ServSafe
- Pass drug screening
- Health insurance
- Dental insurance
Senior Client Success Partner- Retail Media
Albertsons Media Collective —Boise, ID
- $95,400 - $123,900 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Client Servicing Team Lead
Clearwater Analytics, LLC —Boise, ID
- Full-time
- 7 years
- Salesforce
- Finance
- Opportunities for advancement
Quick Apply
MRO Customer Service Manager
Western Aircraft —Boise, ID
- Full-time
- Background check
- Pass drug screening
- 3 years
- Wellness program
- Paid jury duty
Quick Apply
Client Manager
Gallagher Benefit Services —Meridian, ID
- Mid-level
- 3 years
- High school diploma or GED
2d
Client Success Manager, Account Management
VELOX —Boise, ID
- Full-time
- Marketing
- Bachelor of Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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customer care manager jobs near meridian, id

Service Delivery Manager - Americas, eero Customer Support

Amazon.com Services LLC -
Boise, ID

Apply Now

Job Details

Full-time
$139,100 - $188,100 a year
4 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Managing teams in a customer support role
Metrics Reporting
Global team management
Data analytics
Management reporting
Business operations
Call center management
Project stakeholder communication

Full Job Description

DESCRIPTION

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.
We're seeking a Service Delivery Manager — Americas to help support that mission. You will own internal service delivery for the Americas region, leading our in-house support teams and partnering closely with the Vendor Manager to drive performance across the entire regional footprint. Responsible for leading, developing, and engaging with our team of exceptionally talented managers and network support specialists, you'll own the overall internal performance for the Americas region, monitoring Key Performance Metrics and the quality at which our services are delivered.
This role will be based out of Boise, Idaho — working onsite from our offices there.

Key job responsibilities

Deliver a best-in-class customer experience across internal teams spanning multiple countries within the Americas region, ensuring consistency and cultural relevance at scale
Assess internal team performance, identify high-impact contributors, and take meaningful action to recognize their achievements
Lead coaching, professional development, and training programs that enable network support specialists to continuously raise the bar
Partner with the Vendor Manager and Quality Managers to analyze quality trends and implement strategies that maintain and improve performance standards across internal and outsourced channels
Collaborate with Learning and Development teams to create new training content and refine existing materials to meet evolving business needs
Ability to travel within the US and internationally (

A day in the life
As the Service Delivery Manager — Americas, you will be the single-threaded leader for internal service delivery performance in the region. You'll conduct weekly one-on-ones with your team managers, reviewing performance and identifying opportunities for improvement. You'll partner with the Vendor Manager to ensure parity of quality between our internal teams and vendor partners, aligning on performance expectations and ensuring everyone has the tools needed to support our customers. You'll own the network support specialist experience, supporting their growth and development while balancing the needs of our customers. You'll spend time immersed in our customer feedback, obsessing over their experience, and working directly with our network support specialists to understand pain points and remove barriers to their performance. You'll be responsible for communicating performance metrics to key stakeholders and proactively partnering with leaders throughout the business to anticipate trends.

BASIC QUALIFICATIONS

4+ years of technical support, or 2+ years of network and operating system support experience
Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
Experience working with data and leveraging analytics to make decisions
Minimum of 4 years in a direct leadership role, managing leaders across multiple locations
Strong business acumen with a track record of success, specifically related to contact center operations and Key Performance Indicators

PREFERRED QUALIFICATIONS

Experience managing managers and global teams

- - Experience supporting SaaS, API-based, or technically complex products.
- - Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))
- - Familiarity with WFM, QA, Training, and Knowledge Management programs
- - Experience with process improvement and automation (e.g., Lean Six Sigma, process management)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, ID, Boise - 139,100.00 - 188,100.00 USD annually

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Refine Your Search

customer care manager jobs in meridian, id

Service Delivery Manager - Americas, eero Customer Support

Manager, Sales and Customer Service

Customer Service Account Manager

Customer Account Manager

Client Success & Strategy Manager

Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Senior Manager Client Services Ops, Enterprise - West

Client Relationship Manager II

Customer Logistics Manager - DTS SET

Customer Quality Manager International Accounts- Tech Center, Caldwell ID

Customer Program Manager

Client Manager

Director Client Services

Customer Service Manager

Senior Client Success Partner- Retail Media

Client Servicing Team Lead

MRO Customer Service Manager

Client Manager

Client Success Manager, Account Management

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