Position: Club Manager
FLSA Status: Exempt (Salaried)
Reports to: Regional Manager/District Manager
Requirements:
- Must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site
- Must be able to attend occasional off-site meetings
- Minimum 40-hour work week
SUMMARY DESCRIPTION
The Club Manager is responsible for overseeing all aspects of club operations, with a dedicated focus on maintaining exceptional cleanliness standards to provide every member with a safe, welcoming, and spotless environment. This role demonstrates a genuine passion for supporting members on their individual fitness journeys, inspiring both staff and members alike. The Club Manager is committed to exemplary leadership, financial performance, and member satisfaction, while ensuring strict adherence to Planet Fitness brand standards. Through these efforts, the Club Manager guarantees an exceptional “Judgement Free Zone®” experience, fostering a supportive atmosphere where every member and team member feels empowered and motivated to achieve their goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.
Leadership & Team Management
- Recruit, train, and develop high-performing team members who are passionate about maintaining high cleanliness standards and a welcoming environment.
- Create and maintain a positive, motivated, and team-oriented work environment.
- Lead by example in delivering exceptional customer service and professionalism.
- Conduct regular staff meetings, performance evaluations, and coaching sessions and provide continuous performance feedback.
- Cross train Assistant Manager in the General Manager responsibilities to ensure continuity of management as well as provide growth management growth opportunities.
- Handle employee concerns, manage disciplinary actions and process terminations as needed
Operations & Facility Management
- Oversee all daily operations, including timely opening/closing procedures
- Monitor staff scheduling to ensure full shift coverage. Cover any shift as needed.
- Carefully review staff timecards and submit accurate weekly payroll on Monday morning
- Monitor and manage payroll hours, expenses, and inventory levels.
- Ensure compliance with company policies, safety regulations, and operational procedures.
- Ensure overall safety of employees, members and club property.
- Ensure the club is clean, safe, and maintained to Planet Fitness standards at all times.
- Report and follow up on equipment issues and coordinate repairs and/or preventative maintenance as needed.
- Perform all front desk functions as needed.
Member Experience & Customer Service
- Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
- Create and maintain a welcoming member first atmosphere; ensure staff delivers consistent and exceptional customer service.
- Ensure staff follow superior customer service guidelines.
- Champion a culture of cleanliness by setting high standards, ensuring consistent execution, and holding teams accountable for maintaining a safe and professional environment.
- Conduct regular club audits to ensure club standards are optimal.
- Resolve member concerns quickly and professionally.
- Support a positive, motivating, and inclusive club atmosphere.
- Maintain a strong presence on the club floor to engage with members and monitor staff performance.
Sales & Financial Performance
- Achieve and exceed monthly membership sales, retention, and revenue goals.
- Support local marketing efforts to attract and retain members.
- Ensure accurate and timely reporting as directed by management.
- Manage marketing efforts; ensure staff are aware and trained on all current Planet Fitness marketing promotions
- Authorize expenditures and refunds.
QUALIFICATIONS
Required:
- Must be 18 years of age or older.
- Must be able to work onsite, this is not a remote position
- Proven customer service and leadership skills
- Experience as a Planet Fitness Assistant Manager (highly recommended)
- Exceptional leadership, coaching and communication skills.
- Energetic, enthusiastic, and hard-working with a passion for helping others to succeed.
- Professional, respectful, and solutions-oriented in member and employee interactions
- Strong organizational and problem-solving abilities.
- Must be able to attend occasional off-site meetings
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- Proficiency with Microsoft Office and basic computer skills
- Prior experience working in a club fitness setting
- High School Diploma or Equivalent
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
Physical: Primary functions require sufficient physical ability and mobility to walk, and stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs); and to verbally communicate to exchange information. Occasional travel required for off-site meetings. Must maintain physical ability to administer CPR in the event of medical emergency.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
