Top 1180 Customer service representative Jobs in Merrifield, Va

Client Services Associate
Birks Financial Corp —Herndon, VA
- $55,000 - $85,000 a year
- Full-time
- Hospitality
- Inventory management
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Client Service Associate I
Northwest Federal Credit Union —Herndon, VA
- $26.89 - $45.74 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Urgently hiring
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Customer Service Representative
Caliber —Fairfax, VA
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
8d
Customer Service Representative
State Farm - Kenya Zambrano Knight Agency —Falls Church, VA
- $40,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
5d
Customer Support Specialist
Serenity Mental Health Centers —Arlington, VA
- $25 - $30 an hour
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative I (Teller)
John Marshall Bank —Tysons, VA
- $21.65 - $23.56 an hour
- Computer literacy
- Basic math
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Customer Service Associate Representative - Cigna Healthcare - Remote
The Cigna Group —Washington, DC
- $17.75 - $19.00 an hour
- Online Application
- Remote
- Basic math
- Research
- Windows
- Paid holidays
- Health insurance
4d
Participant Service Representative I
UNITED ASSOCIATION NATIONAL PENSION FUND —Alexandria, VA
- $30.75 an hour
- High school diploma or GED
- 1 year
- Associate's degree
9d
Pharmacy Customer Service Associate
Walgreens —Falls Church, VA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative - Tysons Corner Center
Nordstrom —McLean, VA
- $18.30 - $19.40 an hour
- 8 hour shift
- Windows
- Fair chance
- Leadership
- Store discount
- Disability insurance
8d
Customer Service Representative
McLean Acquisitions —McLean, VA
- $23.84 - $28.71 an hour
- Full-time
- Google Workspace
- Computer literacy
- Office
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Customer Service Representative – China Visa Center (Paid Training + Career Growth)
Visit China Visa Center —Vienna, VA
- $25 - $35 an hour
- Urgently hiring
- Spanish
- Microsoft Outlook
- English
- Paid training
- On-the-job training
Quick Apply
Customer Service Associate
McLean Acquisitions —McLean, VA
- $939.76 - $1,300.00 a week
- Full-time
- Computer literacy
- Data analysis skills
- Analysis skills
Quick Apply
7d
Customer Service Associate
Walgreens —Vienna, VA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Retail Customer Service Associate
FedEx Office —McLean, VA
- Full-time
- High school diploma or GED
- Project management
- Cleaning
4d
Customer Service Rep
Distribution International —Alexandria, VA
- $20 - $40 an hour
- 18 years or older
- Basic math
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Customer Service Representative - Call Center
Transdev —Arlington, VA
- $17 - $21 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Disability insurance
Customer Service Representative
RTEC Treecare —Falls Church, VA
- $20 - $25 an hour
- Full-time
- Mid-level
- Administrative experience
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Care Rep. I
Kastle Systems —Falls Church, VA
- $35,000 - $50,000 a year
- Writing skills
- Pass drug screening
- Organizational skills
- Health insurance
- Dental insurance
12d

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Client Services Associate

Birks Financial Corp
Herndon, VA

Quick Apply

Job Details

Full-time
$55,000 - $85,000 a year
10 days ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) 4% Match
401(k) matching

Qualifications

Executive administrative support
Bachelor's degree
Client services
Organizational skills
Financial services
Productivity software
Technical Proficiency

Full Job Description

Firm Summary

Birks Financial is a small wealth management firm with established marketing, new client acquisition, and client servicing processes that has been in business for 30 years. Our services have expanded organically over time as we find consistent patterns of what our clients need services for, and now principally covers investment management, retirement planning, estate planning, and tax planning. The firm is currently expanding the team to service the firm’s existing and new clients to manage new growth. Birks Financial currently manages ~$300M in client assets and brings on 12 clients/$25M annually. The goal is to grow to manage $1B in client assets in 10 years (by 2035).

Position Summary

The Client Services Associate (CSA) is responsible for delivering white-glove, concierge-level client service and operational support to ensure a seamless client experience. This role serves as the primary point of contact for administrative and service-related inquiries, supporting the Lead Advisor in managing client relationships, assisting with the new client pipeline, and ensuring timely, accurate execution of client requests. For CSAs who wish to develop along the advisory track, this role can be scoped to include paraplanning support.

Key Responsibilities

· Client Service & Communication

o Serve as the first point of contact for client inquiries via phone, email, or portal.

o Be the key voice of Birks Financial.

o Provide timely, accurate responses and proactive updates to clients.

o Schedule and confirm client meetings, prepare meeting materials, and follow up on action items.

o Must be proactive and confident in answering incoming calls promptly, ensuring client needs are addressed with professionalism and a solutions-oriented approach.

o Helps the lead advisor to manage client expectations around custodian requests.

o Support thoughtful outreach around key client dates.

· Account Administration

o Process account openings, transfers, and maintenance requests.

o Conduct rollover calls and client onboarding processes.

o Coordinate with custodians and vendors to ensure accurate and timely execution of transactions.

o Maintain organized and compliant client records in CRM and document management systems.

o Assist in billing processes.

· Operational Support

o Monitor workflows to ensure deadlines are met and tasks are completed accurately.

o Update and create new workflows as necessary to help run business.

o Support compliance processes, including document retention and audit preparation.

o Accurate data entry and comprehensive client information management.

· Marketing Support

o Manage attendance and marketing for new client seminars.

o Attend evening marketing seminars (14 times per year).

o Conduct seminar scheduling follow-up.

· Team Collaboration

o Work closely with the Lead Advisor to ensure a consistent client experience.

o Participate in team meetings and contribute to process improvements.

o Actively contribute ideas and best practices from previous experiences to improve operations.

· Office Management

o Maintain office supplies inventory (e.g., pens, paper, printer ink) and reorder as needed.

o Ensure common areas (kitchen, meeting rooms) are tidy and stocked (e.g., dishes, coffee supplies).

o Coordinate with vendors for office equipment maintenance and repairs.

o Support onboarding of new team members with workspace setup.

· Paraplanning (depending on CSA advisory track)

o Help with tax & financial planning software data entry and report generation.

o Assist with preparation of financial reports, statements, and client deliverables.

o Assist in financial plan preparation

o Assist in annual review/client call preparation

Other duties as assigned.

Qualifications

Bachelor’s degree in business, finance, accounting, or related field preferred.
1–3 years of experience in financial services, client service, or related high-touch industries preferred, but not required.
Background as an executive assistant or in luxury service industries (hospitality, retail, etc.) is highly desirable.

Skills & Characteristics

Strong organizational skills and attention to detail.
Strong interpersonal skills are non-negotiable

Technology Proficiency

Highly desirable: Charles Schwab, CRMs (WealthBox), eMoney, Holistiplan, DocuSign
Non-negotiable: Microsoft Office.

Performance Metrics

Client satisfaction and responsiveness (e.g., inquiries addressed within 24 hours).
Accuracy of client documentation and error-free processing.
Compliance with regulatory and firm standards.
Contribution to team collaboration and operational efficiency.

· Office readiness and supply management effectiveness.

Compensation & Benefits:

Total Compensation: $55,000 - $85,000

Additional Compensation/Bonus Structure:

· Discretionary bonus/profit share based on individual performance metrics and overall firm growth.

Professional Growth & Development:

· Funded training and professional certifications

· Clear upward career mobility (Senior CSA, Chief of People, Advisor track, etc.)

· Salary increase upon attainment of advisory license

Benefits:

Health insurance
401(k) eligibility and 4% employer match
Paid bank holidays
Paid vacation time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

401(k)
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in merrifield, va

Client Services Associate

Client Service Associate I

Customer Relations Associate I (Ongoing Recruitment)

Customer Service Representative

Customer Service Representative

Customer Support Specialist

Customer Service Representative I (Teller)

Customer Service Associate Representative - Cigna Healthcare - Remote

Participant Service Representative I

Pharmacy Customer Service Associate

Customer Service Representative - Tysons Corner Center

Customer Service Representative

Customer Service Representative – China Visa Center (Paid Training + Career Growth)

Customer Service Associate

Customer Service Associate

Retail Customer Service Associate

Customer Service Rep

Customer Service Representative - Call Center

Customer Service Representative

Customer Care Rep. I

I want to receive the latest job alert for customer service representative in merrifield, va

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