Top 228 Helpdesk technician Jobs in Merrifield Va

Junior Enterprise Support Technician - Tier 2
KeyLogic Systems —Alexandria, VA
- $50,000 a year
- Call employer
- Hybrid work
- Background check
- 6 years
- Computer Science
Quick Apply
1d
Data Center IT Operations Technician
Tellusicom INC —Ashburn, VA
- $3,000 - $3,066 a month
- Full-time
- English
- Windows
- Linux
- Opportunities for advancement
Quick Apply
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
12d
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
12d
Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
12d
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
9d
IT Support
ECPI University LLC —Manassas, VA
- $47,320 - $55,000 a year
- Monday to Friday
- Classroom
- Computer science
- Computer Science
Quick Apply
Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Helpdesk Technician
M3 Technology Consultants —Fairfax, VA
- $50,000 - $60,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
14d
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Helpdesk Technician 3
M3 Technology Consultants —Fairfax, VA
- $70,000 - $90,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
13d
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Helpdesk Technician - NLRB
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- 2 years
- Communication skills
- Opportunities for advancement
Quick Apply
1d
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
Helpdesk Technician Tier I - DoE
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- Office
- 2 years
Quick Apply
8d
Tier 1 Service Desk Technician
Peraton —Washington, DC
- $66,000 - $106,000 a year
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
2d
Desktop Support Technician
Howard University —Washington, DC
- $72,727 - $80,000 a year
- Full-time
- Computer Science
- Word processing
- Mid-level
- 403(b) matching
- Commuter assistance
IT Help Desk I
Lender Service Provider LLC —Fairfax, VA
- $45,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
8d
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows

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Junior Enterprise Support Technician - Tier 2

KeyLogic Systems -
Alexandria, VA

Quick Apply

Job Details

$50,000 a year
1 day ago

Qualifications

IT service management
Windows
Desktop (troubleshooting support)
ServiceNow
Active Directory management
Ticketing system technical support

Full Job Description

Position: Junior Enterprise Support Tech – Tier 2

Location: HYBRID – Alexandria, VA

Salary: $50k + Comprehensive benefits package

Clearance: Must be eligible to obtain a Public Trust (US citizen/Green Card)

KeyLogic is actively seeking a Tier 2 Enterprise Support Tech who must be organized, logical, and understand how quickly resolve or enact necessary changes to address customer issues and requests. Our customers rely on these technicians to work through complicated and complex matters that are reported to the Service Desk and escalated from other technical support areas.

NOTE: Remote but must live within a 2-hour drive to Alexandria, VA.

JOB DUTIES:

Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to SMP queues, email and walkup, utilizing available knowledge and approved remediation tools
Perform remote investigations, apply advanced troubleshooting and resolution of enterprise-wide issues, specific root causes, and report on technical information
Contribute to the Knowledgebase system and maintain information within
Contribute to team process, troubleshooting and efficiency improvements
Participate in special project assignments, and commit support coverage and backup roles
Provide on-site, in-person support when requested or required to do so
Additional support responsibilities and duties to be assigned based on business need

REQUIRED EXPERIENCE:

Minimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in a help-desk area, and two (2) years at a mid/senior level position, to include the following:

1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience
1 year of practical hands-on experience with the following: Microsoft Windows 10, Active Directory, RSA FOB, Permissions/Shares, and Drive Mappings
Understanding of ITIL concepts, Service Desk, and Service Now (SMP) operational processes

DESIRED EDUCATION & CERTIFICATIONS:

Bachelor’s degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world’s most challenging problems with unsurpassed anticipatory service.

KeyLogic employs over 400 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer’s mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code:

2770

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in merrifield va

Junior Enterprise Support Technician - Tier 2

Data Center IT Operations Technician

Help Desk Technician (Tier 1)

Help Desk Technician (Tier 1)

Desktop Support Specialist (Temporary Position)

Help Desk Technician

Helpdesk

IT Support

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

Helpdesk Technician

Help Desk Technician I (5833)

Helpdesk Technician 3

Part-Time Help Desk Technician

Helpdesk Technician - NLRB

IT Helpdesk Specialist

Helpdesk Technician Tier I - DoE

Tier 1 Service Desk Technician

Desktop Support Technician

IT Help Desk I

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

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