Dispatcher
Southport Mechanical, LLC —Wausau, WI
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Dispatcher
County Materials Family of Companies —Marathon City, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Police Dispatcher
Tomahawk Police Department —Tomahawk, WI
- $16.52 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Analysis skills
- Retirement plan
Quick Apply
11d
CDL-A Lease-to-Own Driver | $3K+ NET Weekly | No Forced Dispatch
VGN TRUCKING INC —United States
- $2,500 - $4,000 a week
- Full-time
- CDL A
- Mid-level
- Clean MVR report
- Fuel card
- Referral program
Quick Apply
2h
Owner Operator CDL-A Regional Driver (No Forced Dispatch | Home Time Your Way)
B-Loaded —United States
- $2,500 - $6,000 a week
- Contract
- Clean driving record
- Owner-operator
- Pass drug screening
- Passenger ride along program
- Fuel card
Quick Apply
7d

More jobs to discover

Find similar jobs that you might be interested in.

Dispatcher
Southport Mechanical, LLC —Wausau, WI
You’ll work closely with the Customer Service Representatives who book the calls, the technicians in the field, and the General Manager to keep the day running…
Quick Apply
Dispatcher
County Materials Family of Companies —Marathon City, WI
Perform administrative duties including data entry, filing, and reporting. High school diploma or Associate degree in logistics, transportation, or related…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Transportation Routing & Logistics Coordinator
RDP Foodservice LTD —Hilliard, OH
Associate's degree in Logistics, Supply Chain Management, Business, Transportation, or a related field preferred. A bachelor's degree is a plus.
Quick Apply
Dispatcher
Midwest Logistic Systems —Reynoldsburg, OH
Minimum one year experience in a dispatcher role involving DOT/FMCSR requirements for Class A CDL drivers (tractor-trailers) in the trucking industry.
9d

Show more jobs in cities nearby

I want to receive the latest job alert for dispatcher in merrill, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Dispatcher

Southport Mechanical, LLC
Wausau, WI

Quick Apply

Job Details

Full-time

Qualifications

Route optimization
Phone communication
High school diploma or GED
Task prioritization

Full Job Description

Dispatcher

Residential Plumbing & HVAC

Company

Southport Plumbing, Heating & Cooling

Location

Wausau, WI. This position is on-site

Reports To

Branch Manager

Division

Residential Plumbing & HVAC

Employment Type

Full-Time, Monday through Friday, 7AM to 3:30PM

Compensation

Competitive hourly wage plus benefits

About the Role

The Dispatcher is the air-traffic controller for our technician teams. You own the call board — building it each morning, managing it through the day, and making real-time adjustments when jobs run long, emergencies come in, or a truck goes down. Your job is to make sure every technician is moving efficiently, every customer knows what to expect, and no slot on the board goes to waste.

This is a fast-paced, logistics-focused role that requires strong judgment, geographic awareness, and the ability to stay calm and decisive when multiple things change at once. You’ll work closely with the Customer Service Representatives who book the calls, the technicians in the field, and the General Manager to keep the day running on plan — or recover quickly when it doesn’t.

What You’ll Do

Board Management

Build and own the daily call board — assign calls to the right technician based on location, skillset, and job urgency.
Monitor technician progress in real time throughout the day; proactively identify delays, gaps, and conflicts before they become problems.
Fill schedule gaps by pulling from the waitlist, rebooking future maintenance visits, or coordinating with the CSR team to capture same-day availability.
Manage emergency and “can’t-wait” calls as they come in — triage urgency, adjust the board, and communicate changes to affected customers and technicians without losing control of the day.
Track technician location, job status, and ETA throughout the day using ServiceTitan and direct communication.

Technician Communication

Serve as the primary point of contact for technicians in the field — dispatch jobs clearly, confirm details, and keep them informed of changes.
Flag issues — late finishes, parts delays, difficult jobs — early so the General Manager and CSR team can manage customer expectations proactively.
Coordinate parts runs, helper dispatch, or second-truck needs when a job requires additional resources.

Customer Communication

Call customers ahead of technician arrival with accurate ETAs and notify them promptly when schedules change.
Handle customer inquiries about job status, arrival times, and technician whereabouts with confidence and care.
Escalate customer concerns or complaints to the General Manager when resolution requires authority beyond dispatch.

Operational Support

Maintain accurate job records, notes, and status updates in ServiceTitan throughout the day.
Partner with the CSR team at the start and end of each day to align on the board, identify gaps, and hand off outstanding items.
Support the General Manager with reporting on daily call completion, utilization, and board performance.
Take on additional responsibilities as needed to support branch operations.

What Makes You a Fit

Required

1–2 years of fast paced, quickly changing environment, preferably in a field service or trades environment.
Strong geographic awareness and ability to build efficient routes and schedules across a service area.
Calm under pressure — you make smart decisions when three things change at once and the phone is ringing.
Clear, direct communicator with technicians and customers alike.
Detail-oriented and organized; nothing falls through the cracks on your board.
Comfortable working in a fast-paced, real-time environment where the plan changes and you adapt without drama.
High school diploma or equivalent.

Preferred

Experience with ServiceTitan or similar field service management software — we’ll train you if not.
Background in HVAC, plumbing, or home services dispatch.
Familiarity with capacity planning and technician utilization metrics.

Why Southport

Southport Plumbing, Heating & Cooling is building toward becoming Wisconsin’s most trusted name in residential service and replacement. As a Dispatcher, you’re the steady hand that keeps our technicians productive and our customers taken care of — every day. If you’re a logistics thinker who thrives on ownership and variety, this is the role for you.

Southport Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

dispatcher jobs in merrill, wi

Dispatcher

Dispatcher

Police Dispatcher

CDL-A Lease-to-Own Driver | $3K+ NET Weekly | No Forced Dispatch

Owner Operator CDL-A Regional Driver (No Forced Dispatch | Home Time Your Way)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for dispatcher in merrill, wi

Explore jobs in more locations

About the Role

What You’ll Do

Board Management

Technician Communication

Customer Communication

Operational Support

What Makes You a Fit

Required

Preferred

Why Southport

Job Seeker Tools

Employer Tools

Browse

Stay Connected