We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role:
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!
Duties and responsibilities may include:
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This role will be at the forefront of driving technological innovation, implementing cutting-edge solutions, and collaborating closely with business partners to enhance operational efficiency and end user experience.
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Partners with business stakeholders, and/or customers, end users, and business analyst to ensure optimal performance of Bank business technology and systems.
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Collaborates with Bank business teams and stakeholders to understand and manage operational workflows and identify areas for automation within Bank's core operating systems.
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Configures, builds, and implements automation solutions to improve overall productivity using various tools such as workflow, RPA and data integration.
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Engages software developer when there is API integration or coding required.
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Ensure seamless integration of workflow, data, and RPA tools with existing systems and applications (e.g., Jack Henry core workflows).
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Leads the implementation of new technologies or changes to existing technologies to optimize banking operations and oversees the implementation of required hardware and software components for approved applications.
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Collaborates with third-party vendors and internal stakeholders to ensure successful deployment of technology solutions.
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Supports the integration of technology solutions and automations with existing systems including creating or updating data flows and technical documentation, ensuring a smooth transition and minimal disruptions.
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Provides technical support to business stakeholders and support teams, addressing issues and optimizing technology usage.
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Works closely with business partners to understand their technology needs and challenges and provides technical support in the evaluation of new and current applications, including functional, performance, deployment, and maintenance requirements.
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Stays informed about industry trends and emerging technologies, making recommendations for adoption when applicable.
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Conducts training sessions for staff on new technologies, ensuring a high level of proficiency and user adoption.
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Facilitates knowledge transfers between business units and the support teams. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
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Manages assigned technical support tickets to closure and documenting resolution in the ticket details and any corresponding documentation.
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Troubleshoots technical implementation issues and configurations and communicates status with project leads.
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Collects feedback from business stakeholders on technology performance and makes recommendations for performance efficiency improvements.
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Supports business stakeholders in evaluating release notes to assist business owners in deciding applicability of new features and fixes.
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Assists business stakeholders in defining success criteria and metrics for business application performance.
This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.
This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue.
About You:
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.
And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:
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Bachelor's degree (B.A.) in Information Technology, Management Information Systems, Finance, Business or related field.
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5 years' experience in field of information technology, systems analyst, systems administrator, IT automation, business analyst, or project analyst is preferred.
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2 years' of demonstrated experience working as an analyst in Core Banking Systems, Loan Origination Systems, CRM, and/or other enterprise applications supporting Bank operations is required.
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Strong knowledge of business analysis concepts and applications of those concepts.
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Solid understanding of project management and continuous improvement methodologies.
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Demonstrated experience participating in and/or leading the design, development, and implementation of enterprise software solutions, systems, automations, and product.
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Experience with Jack Henry Silverlake and suite of products, Docusign, Encompass, Baker Hill, Hyland Onbase.
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Experience with support ticket management systems (e.g. KACE, Jira, Zendesk).
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Experience with automation and RPA tools (e.g. Jack Henry Enterprise Workflow, Nintex, Microsoft Power Automate).
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Experience in reporting and data management tools such as Cognos and Power BI.
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Ability to communicate both orally and written in a professional manner.
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Ability to work under pressure to meet deadlines.
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Exhibits strong leadership skills and judgement.
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Displays creativity and problem-solving ability.
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Strong attention to detail and research skills.
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Statistical knowledge and basic programming.
About Our Benefits and Compensation:
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank
About the Company:
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
