This position is Onsite. Our office is located at 115 W WAUSAU AVE, WAUSAU Wisconsin.
UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.
In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.
Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.
As a COBRA Inventory Manager, you'll be a key part of a team that helps ensure members receive timely communications, accurate billing, and seamless account support. If you enjoy staying organized, working with details, and making a difference behind the scenes, this role offers a great opportunity to build valuable administrative and operations experience.
Why You'll Love This Role
This is a great opportunity for someone who is detail-oriented, organized, and enjoys a mix of administrative, operational, and customer support work. You'll gain experience in benefits administration, learn a variety of business systems, and be part of a collaborative team that plays an essential role in supporting customers and business operations every day.
What are the reasons to consider working for UnitedHealth Group? Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of our offerings include:
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18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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401(k) Savings Plan, Employee Stock Purchase Plan
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Education Reimbursement - up to $5,250 per calendar year for job-related coursework
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Adoption Assistance Plan
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Employee Discounts
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Employee Assistance Program
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Employee Referral Bonus Program
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Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) · More information can be downloaded at: http://uhg.hr/
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W. Wausau Ave., Wausau, WI 54401.
We offer weeks of paid on the job / shadow training. The hours during training will be 7:00am - 5:00pm CST, Monday - Friday. Duration of the training is based on the individual candidate and their needs. More details on the training will be discussed further during the interview process by the hiring manager.
Primary Responsibilities
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Manage incoming and outgoing customer communications, including mail, email, fax, and system-generated notices.
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Process payments, account transactions, and electronic files to support accurate and timely COBRA administration.
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Prepare, scan, index, and maintain documents to ensure records are organized and accessible.
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Monitor shared inboxes and communication channels, ensuring inquiries are routed and addressed promptly.
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Support payment reconciliation activities, including cash posting and balancing daily transactions.
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Maintain spreadsheets, databases, and operational records to support reporting, audits, and process improvements.
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Collaborate with team members across departments to ensure a positive customer experience and efficient operations.
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Help keep the team running smoothly by supporting inventory management and special projects as needed.
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Utilize internal systems and Microsoft Office applications to manage daily work activities.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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High School Diploma / GED
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Must be 18 years of age OR older
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1+ years of experience in Microsoft Word (creating documents) and Microsoft Excel (creating spreadsheets, sorting, and data entry)
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1+ years of customer service experience analyzing and solving customer problems.
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Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W. Wausau Ave., Wausau, WI 54401.
Preferred Qualifications:
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COBRA experience
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Experience within the Healthcare industry
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Call center experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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