Top 16 Airline ticket agents Jobs in Mesa, Az

Customer Assistance Representative Full Time
American Airlines —Phoenix, AZ
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
7d
Customer Assistance Representative Part Time
American Airlines —Phoenix, AZ
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
7d
Aviation Front Desk Customer Service Representative – Seasonal Job – Scottsdale, AZ
Atlantic Aviation —Scottsdale, AZ
- $18 an hour
- Overtime
- 18 years or older
- Basic math
- High school diploma or GED
10d
Gateway Aviators Volunteer Program
Phoenix-Mesa Gateway Airport —Mesa, AZ
- Part-time
- In-person
- Entry level
Government Travel Consultant
ADTRAV Travel Management —Phoenix, AZ
- $24 - $26 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
13d
Airline Passenger Service Agent, PHX -Open Availability Required
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Phoenix, AZ
- $17 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Pass drug screening
Customer Service Agent
ADVANCED AIR LLC —Phoenix, AZ
- $16 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- 401(k) matching
Quick Apply
5d
Off-Site Airline Check-in Agent
Metropolis Technologies —Phoenix, AZ
- From $15 an hour
- Part-time
- Basic math
- Criminal background check
- US work authorization
- Paid training
- Disability insurance
3d
Group Air Agent - Dedicated
ADTRAV Travel Management —Phoenix, AZ
- $25 - $26 an hour
- Overtime
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Lead Agent, Passenger Service
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Phoenix, AZ
- $17 an hour
- Weekends as needed
- Sales
- Writing skills
- Mid-level
Special Services Representative
Worldwide Flight Services, Inc. —Mesa, AZ
- $17 an hour
- Customer service
- Office
- High school diploma or GED
- 401(k)
- Employee discount
Quick Apply
Bilingual Customer Service Cashier (Phoenix AZ)
Autobuses Ejecutivos —Phoenix, AZ
- $17 an hour
- Weekends as needed
- Conflict management
- Entry level
Quick Apply
Customer Service Gate Agent (Full-Time)
Piedmont Airlines, Inc. —Phoenix, AZ
- $15.25 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
3d
Passenger Service Agent - Westjet Airlines
Alliance Ground International —Phoenix, AZ
- $18 an hour
- Part-time
- 18 years or older
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d

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Customer Assistance Representative Full Time

American Airlines -
Phoenix, AZ

Apply Now

Job Details

Full-time
From $16.58 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions
Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

airline ticket agents jobs in mesa, az

Customer Assistance Representative Full Time

Customer Assistance Representative Part Time

Aviation Front Desk Customer Service Representative – Seasonal Job – Scottsdale, AZ

Gateway Aviators Volunteer Program

Government Travel Consultant

Airline Passenger Service Agent, PHX -Open Availability Required

Customer Service Agent

Off-Site Airline Check-in Agent

Group Air Agent - Dedicated

Lead Agent, Passenger Service

Special Services Representative

Bilingual Customer Service Cashier (Phoenix AZ)

Customer Service Gate Agent (Full-Time)

Passenger Service Agent - Westjet Airlines