Top 21 Call center manager Jobs in Mesa, Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
7d
Call Center Manager
Floor Daddy —Tempe, AZ
- $51,912.54 - $85,518.32 a year
- Full-time
- Mid-level
- Residential
- Recruiting
- Paid training
- Health insurance
Quick Apply
1d
Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)
Solari —Tempe, AZ
- Hybrid work
- LMFT
- LPC
- Master's degree
- Disability insurance
- Health insurance
RN Triage Manager (Call Center)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
Assistant Call Center Manager
Synergy Power —Phoenix, AZ
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Fair chance
- In-person
- Opportunities for advancement
Quick Apply
10d
Assistant Manager, Client Service
The RealReal —Phoenix, AZ
- $59,608.80 - $76,663.20 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Sales Service Delivery Manager
TTEC —Tempe, AZ
- $70,000 - $75,000 a year
- Mid-level
- Office
- Mentoring
- Health insurance
- Tuition reimbursement
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical
Amazon.com Services LLC —Tempe, AZ
- $20 - $22 an hour
- Full-time
- Google Workspace
- HIPAA
- Research
- Employee assistance program
- 401(k) matching
11d
Sales Supervisor Contact Center - Scottsdale
Open Network Exchange Inc —Scottsdale, AZ
- 5 years
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance
Quick Apply
4d
Call Center Triage Team Manager RN (In Office)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
4d
Manager, Unified Communications & Contact Center Technology
Independence Pet Group —Scottsdale, AZ
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Travel
- Commuter assistance
- Paid parental leave
1d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Scottsdale, AZ
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Contact Center AI & Insights Manager
Open Network Exchange Inc —Scottsdale, AZ
- Background check
- Computer science
- Computer Science
- Free parking
- Health savings account
Quick Apply
HR Services Supervisor
Paychex —Phoenix, AZ
- Full-time
- High school diploma or GED
- Continuous improvement
- Recruiting
- Paid holidays
- Health insurance
1d
Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
11d
Remote Account Manager – Client Services & Project Management/Implementation
Unitas PPO Solutions —Mesa, AZ
- $20.38 an hour
- Choose your own hours
- Remote
- Mid-level
- Fair chance
- Communication skills
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
7 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

call center manager jobs in mesa, az

Customer Service Supervisor

Call Center Manager

Student Services Supervisor (Welcome Center and Contact Center)

Operations Supervisor / Contact Center

Call Center/Reservation Manager

Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

RN Triage Manager (Call Center)

Assistant Call Center Manager

Assistant Manager, Client Service

Sales Service Delivery Manager

Contact Center Supervisor, Amazon One Medical Customer Care

Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical

Sales Supervisor Contact Center - Scottsdale

Call Center Triage Team Manager RN (In Office)

Manager, Unified Communications & Contact Center Technology

Customer Experience & Service Transformation Management Advisory Consultant

Contact Center AI & Insights Manager

HR Services Supervisor

Customer Experience Support Manager

Remote Account Manager – Client Services & Project Management/Implementation

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