Top 30 Call center supervisor Jobs in Mesa, Az

Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Manager of Member Success
Redirect Health Inc —Phoenix, AZ
- $80,000 - $85,000 a year
- Full-time
- Spanish
- English
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Manager Customer Experience Center
APS —Phoenix, AZ
- 3 years
- Bachelor's degree
- US work authorization
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
3d
Bilingual Phone Specialist Supervisor (Contact Center)
Wings Credit Union —Tempe, AZ
- $70,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
4d
Dispatch Supervisor
Maricopa Ambulance —Phoenix, AZ
- Call employer
- HIPAA
- Mid-level
- Ability to sit for extended periods
14d
Customer Service Manager
Reliance Heating & Air Conditioning —Phoenix, AZ
- $68,000 - $79,000 a year
- Full-time
- Mid-level
- HVAC
- Training & development
- Paid holidays
- Health insurance
Quick Apply
Patient Communication Center Supervisor-Baseline West
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
- Mid-level
- High school diploma or GED
- Clinic
6d
Customer Services Associate Supervisor
Laboratory Sciences of Arizona —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Collection Manager
Zwicker & Associates, P.C. —Tempe, AZ
- $60,000 - $65,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
14d
Team Manager
Valor Global —Phoenix, AZ
- $43,000 a year
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Operations Control Center General Manager
Transdev —Phoenix, AZ
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Customer Services Associate Supervisor
Sonora Quest Laboratories —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Team Manager- Training Lead
Cognizant —Mesa, AZ
- Full-time
- Spanish
- 5 years
- English
4d
Operations Project Manager
Upgrade —Phoenix, AZ
- Hybrid work
- English
- Office
- Agile
- Paid parental leave
- Health insurance
Quick Apply
RN Triage Manager (Call Center)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Scottsdale, AZ
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d

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Student Services Supervisor (Welcome Center and Contact Center)

Paradise Valley Community College -
Phoenix, AZ

Apply Now

Job Details

Full-time
$64,989.46 - $84,486.50 a year

Benefits

Wellness program
403(b) matching
457(b)
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)
Professional development assistance
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

Operational analysis
Staff supervision
Data analysis reporting
Managing teams in a customer support role
Student recruitment
Team leadership
Banner
Academic institution experience
Financial aid application processing
Student information system
Bachelor's degree in sociology
Mid-level
Sociology
Frontline customer support management
Bachelor's degree in business administration
Data summary reports
Managing clients in a customer support role
Team development
Cash register
Customer service training (staff training program)
Records management
Education
PeopleSoft
Calendar management
Admissions and enrollment management
Class D
Bachelor's degree in education
Business Administration
Experience at colleges/universities
Events management

Full Job Description

Hiring Salary Range

$64,989.46 - $84,486.50/annually, DOE

Grade

117

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program and Support Groups
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services

Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Paradise Valley Community College (PVCC) is seeking a Student Services Supervisor who reports to the Director and/or Manager within the Admissions, Records, and Registration department. This is a working supervisor position where the incumbent collaborates closely with leadership to advance ongoing departmental operations. Specifically, this role is responsible for overseeing PVCC’s Welcome Center and Contact Center operations, requiring a highly organized, proactive, and effective leader.

The supervisor is expected to demonstrate proficiency across several key areas of the Student Affairs Division, including:

Admissions, Records, and Registration
Financial Aid and Advising
Cashier Services and Dual Enrollment
Enrollment reporting and residency applications
Transcript evaluation and student onboarding
Strict adherence to compliance-based procedures, including federal and state policies

In this role, the supervisor will manage a comprehensive range of supervisory duties to enhance the quality of services provided to students across multiple modalities. Key responsibilities include training and developing teams, utilizing evaluation and analysis to resolve problems, making sound operational decisions, and providing strategic recommendations to the Director and/or Manager.

As an essential link in ensuring efficient departmental operations and exceptional customer support, the supervisor coordinates day-to-day activities for the Welcome Center and Contact Center. This includes managing enrollment-related initiatives like call campaigns, tracking and reporting production outcomes, supporting student onboarding, and executing enrollment management initiatives. Finally, the supervisor collaborates heavily with SBS, Financial Aid, Advising, and other Student Services departments, partnering across these areas to coordinate event outreach and comprehensive student support.

Additional Information

Note: A second interview is conducted in the hiring process.

Essential Functions

50% Collaborate with the Manager and/or Director to advance departmental operations; Supervise, coordinate, administer, and implement a collaborative “One Stop” model of service in the contact center and welcome center by providing direct student services delivery, as well as problem resolution and technical assistance to students exploring, applying, enrolling and or navigating their educational experience at PVCC. Collaborate with area Managers and Directors to ensure service levels and up to date training in the areas of Financial Aid, Cashiering, Advising, and Admissions. Schedule employees, assign, monitor, provide feedback to and evaluate the work of the welcome and contact center employees.

30% Supervises front facing, online, and phone staff, provide optimal coverage and service to students. Offers regular customer service training, cross training in the areas of Advising, Financial Aid, and Cashiering to Welcome and Contact Center employees. Provides support to Dual, Puma Pre Advising, Recruitment, Financial Aid, and other partner areas.

20% Special Projects

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four (4) years of student services or related experience.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Two (2) or more years of experience coordinating or managing the operations of a front-facing student customer service area, such as a Welcome Center, and providing work direction to assigned employees.
Two years of experience that demonstrates knowledge of leadership skills and team building.
Two (2) or more years of experience using a student information system (such as Banner, PeopleSoft) and other office software.
Three (3) or more years of experience resolving issues and complaints, and responding to various types of complex questions.
Two (2) or more years of experience in admissions, registration, financial aid related policies, procedures, statutes and/or regulations in an educational setting.
Two or more years of experience working in enrollment services/student affairs in a college setting.
One year of full time relevant MCCCD experience during the previous two years.

Special Working Conditions

May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

MCCCD does not sponsor individuals for any type of work visas
Will be required to travel or be assigned to all MCCCD locations
May require travel or work at the Black Mountain campus

May require evenings or weekends
May require prolonged periods of standing, sitting and viewing a computer screen
May be required to lift or carry up to #25 lbs.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information. All experience must include the month and year. Documents with the year only will be categorized as incomplete.

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at [email protected]

MCCCD is an Equal Opportunity Employer.

Posting Close Date

Open until filled

First Review on Monday, July 20, 2026 (Apply by 11:59pm on July 19, 2026).

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

Apply Now

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call center supervisor jobs in mesa, az

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Grade

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Work Calendar

Maricopa Summary

Benefits

Job Summary

Additional Information

Essential Functions

Minimum Qualifications

Desired Qualifications

Special Working Conditions

How to Apply

Posting Close Date

EEO, Title IX, & Clery Act