Top 123 Customer care tier 2 Jobs in Mesa, Az

IT Support Specialist- Tier 2
Envita Medical Centers LLC —Scottsdale, AZ
- Full-time
- Background check
- Pass drug screening
- Research
- Dental insurance
- 401(k)
Quick Apply
6d
Specialist, Client Optimization
Indeed —Scottsdale, AZ
- $19.23 - $28.37 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Customer Service Admin
Bridgecrest Credit Company, LLC —Mesa, AZ
- Full-time
- Sales
- Pass drug screening
- Office
- Wellness program
- Disability insurance
Quick Apply
Driver
Complete Logistics Solutions LLC —Phoenix, AZ
- $22.25 - $24.25 an hour
- Full-time
- Clean driving record
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Food Service Worker
Banner Health —Mesa, AZ
- Full-time
- Hospital
- Critical & Intensive Care
- Children
5d
Tier 1 Application Support
U-Haul —Phoenix, AZ
- Weekends as needed
- Office
- Ability to sit for extended periods
- Typing
- Paid training
- Wellness program
EVS Associate Days
Banner Health —Mesa, AZ
- Full-time
- Background check
- Pass drug screening
- Critical & Intensive Care
5d
Benefits Service Specialist
ADP —Tempe, AZ
- Full-time
- Military
- Research
- Mid-level
- Health savings account
- Health insurance
Health Unit Coordinator Progressive Care Unit
Banner Health —Mesa, AZ
- 8 hour shift
- Computer literacy
- BLS Certification
- Administrative experience
4d
Cook
Banner Health —Mesa, AZ
- $17.32 - $25.98 an hour
- 8 hour shift
- 18 years or older
- Hospital
- Basic math
House Cleaning Professional
Phoenix Home Cleaning —Phoenix, AZ
- $20 - $28 an hour
- Part-time
- Customer service
- Reliable transportation
- Entry level
- Paid training
Technical Support Specialist
APPLIED TECHNOLOGY GROUP INC —Phoenix, AZ
- Full-time
- Remote
- English
- Research
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
2d
Financial Services Representative (Gilbert, AZ)
Morgan Stanley —Gilbert, AZ
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Business Administration
- Paid training
- Employee stock purchase plan
Cardiovascular Special Procedures Technologist
Banner Health —Mesa, AZ
- $37.14 - $61.90 an hour
- Full-time
- PALS Certification
- Hospital
- 5 years
6d
Special Procedures Technologist
Banner Health —Mesa, AZ
- $33.69 - $56.15 an hour
- 8 hour shift
- BLS Certification
- Mid-level
- Critical & Intensive Care
Operating Room OR Surgical Technologist
Banner Health —Mesa, AZ
- $30.56 - $50.93 an hour
- Weekends as needed
- Acute care
- Surgery
- BLS Certification
4d
Radiation Therapist
Banner Health —Gilbert, AZ
- $43.77 - $72.95 an hour
- Full-time
- Surgery
- Patient monitoring
- BLS Certification
- Continuing education credits
- Relocation assistance
13d
Neuro Special Procedures Technologist
Banner Health —Mesa, AZ
- $35.37 - $58.95 an hour
- Weekends as needed
- BLS Certification
- Mid-level
- Critical & Intensive Care
Radiation Therapist
Banner Health —Phoenix, AZ
- $43.77 - $72.95 an hour
- Full-time
- BLS Certification
- ARRT Certification
- Associate's degree
- Continuing education credits
- Relocation assistance
13d

I want to receive the latest job alert for customer care tier 2 in mesa, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care tier 2 jobs near mesa, az

IT Support Specialist- Tier 2

Envita Medical Centers LLC -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Network installation
IT user and group management
Data permissions
Professional ethics
Laptop (troubleshooting support)
VoIP administration
Windows
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Fiber optic systems installation
Network support
Twisted pair cables handling
Access control management
Identity and access management (IAM) solutions
Desktop administration
Ticketing system technical support

Full Job Description

Job Title: IT Support Specialist - Tier 2

Location: Scottsdale, AZ (located specifically in North Scottsdale, at East Bell Road and the 101)

Compensation: Depends on experience

Job Type: Full Time with Benefits (Life, Dental, Health, Vision, 401k)

Schedule: On-Site Monday through Friday 9 AM to 5 PM. After hours or weekend support may be needed occasionally for special projects. NO major holidays!

Position Description:
This position is responsible for providing excellent customer service, troubleshooting, triaging, and resolution or
ensuring accurate escalation of technical issues relating to PC hardware, software, and information systems. You will provide advanced helpdesk computer support to more than 200 employees at multiple locations in Arizona.

Primary Job Responsibilities:

Provide Tier 1 and Tier 2 level desktop support via phone, email, and ticketing system.
Follow and maintain documented IT procedures.
Tracks issues in our ticketing system to ensure staff needs are addressed and resolved.
Manage user accounts , permissions, and access rights in Windows Active Directory.
Participate in process improvement discussions.
Maintains excellent written and verbal communications with staff, management, and colleagues.
Utilizes our ticketing system to document, log, and escalate tickets and coordinates escalations to

appropriate technical personnel for problem resolution.

Prioritizes workloads, coordinates activities, and ensures that activities comply with our best practices.
Develops and provides subject matter expertise and analytical skills to review standard processes and

offer improvement recommendations.

Identifies, researches, and resolves technical issues.

Required qualifications to be successful in this role:

Experience with installing network cable and patch panels (terminating and testing) Ethernet and fiber.

•Proven track record of following established IT protocols and documentation.• Excellent teamwork and collaboration skills are vital to succeed in this position.

Experience working on a helpdesk team and excellent customer service skills.
3+ years of Microsoft Office365 Administration support experience.
3+ years of Tier 2 desktop support-related work experience.
3+ years of experience with troubleshooting Windows 10/11 computers.
3+ years of experience with Windows Server Active Directory, Helpdesk level (PW reset, account creations, group changes, etc.)
Experience with VOIP.
Familiarity with networking concepts (TCP/IP. DNS and DHCP).
Ability to diagnose and resolve advanced computer technical issues.
Detail oriented to keep detailed notes in service tickets.
Good organization and time management skills.
Exceptional customer service and communication skills.
Good analysis and problem resolution skills.
Must be able to multitask.
Always work for the team, no matter how busy your workload gets.
Strong Moral and Ethical Conduct.
Be able to lift 50 lbs.

Preferred Qualifications:

Excellent Documentation skills.
Computer deployment automation for Dell laptop/Desktops.
Certifications: A+, Network+, or Security+

Build your career with us!
Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care. We are looking for a candidate that is willing to grow with us and take their career by the reins. This individual must be a self-driven forwardthinker with great personal skills and a solid work ethic.

Please note that final job offer may be contingent on successfully passing a background check and drug screen.

Quick Apply

Refine Your Search

customer care tier 2 jobs in mesa, az

IT Support Specialist- Tier 2

Specialist, Client Optimization

Help Desk Technician

Customer Service Admin

Driver

Food Service Worker

Tier 1 Application Support

EVS Associate Days

Benefits Service Specialist

Health Unit Coordinator Progressive Care Unit

Cook

House Cleaning Professional

Technical Support Specialist

Financial Services Representative (Gilbert, AZ)

Cardiovascular Special Procedures Technologist

Special Procedures Technologist

Operating Room OR Surgical Technologist

Radiation Therapist

Neuro Special Procedures Technologist

Radiation Therapist

I want to receive the latest job alert for customer care tier 2 in mesa, az

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected