Top 32 It service desk manager Jobs in Mesa, Az

IT Operations Manager
District Support Services Center —Tempe, AZ
- $104,361.28 - $135,669.26 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- 403(b) matching
4d
Service Desk Team Lead
Monogram Health Inc —Tempe, AZ
- Azure
- Inventory management
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Analyst I
Phoenix Children's Hospital —Phoenix, AZ
- Full-time
- Research
- Children
- Pediatrics
3d
IT Service Desk Manager
Imaging Endpoints —Scottsdale, AZ
- 5 years
- Office
- Windows
IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Infrastructure Manager
Maricopa County —Phoenix, AZ
- $104,000 - $150,000 a year
- Overtime
- Hybrid work
- Background check
- Azure
- Computer Science
- Wellness program
- Tuition reimbursement
2d
Information Technology (IT) Manager
United Food Bank —Mesa, AZ
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
Support Analyst II
Exigo Technology Services, LLC —Scottsdale, AZ
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Help Desk Specialist III
Nuvodia, LLC —Chandler, AZ
- $21.53 - $34.61 an hour
- Full-time
- Background check
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance
Quick Apply
5d
Senior Help Desk Engineer
Kestra Financial —Tempe, AZ
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- 401(k)
Quick Apply
ITSM Coordinator
ABACUS —Phoenix, AZ
- Remote
- Mid-level
- Office
- Continuous improvement
Quick Apply
5d
IT Support Technician- Larry H. Miller Ford Mesa
Asbury —Mesa, AZ
- Full-time
- Dealership
- 5 years
- Analysis skills
Quick Apply
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Systems Technical Support Specialist
Lessen —Scottsdale, AZ
- $20 - $28 an hour
- Part-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
Manager, Support Services
Centuri Group, Inc. (S4) —Phoenix, AZ
- Hybrid work
- Background check
- Construction site
- Office
- AD&D insurance
- Paid holidays
12d
Service Delivery Manager
Corsica Technologies, LLC —Scottsdale, AZ
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Information Technology Manager
Open Network Exchange Inc —Scottsdale, AZ
- Background check
- Computer science
- 7 years
- Free parking
- Health savings account
Quick Apply
IT Support Technician
Robertson Fuel Systems —Tempe, AZ
- Microsoft Outlook
- Basic math
- ERP systems
Quick Apply

I want to receive the latest job alert for it service desk manager in mesa, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk manager jobs near mesa, az

IT Operations Manager

District Support Services Center
Tempe, AZ

Apply Now

Job Details

Full-time
$104,361.28 - $135,669.26 a year
4 days ago

Benefits

Wellness program
403(b) matching
457(b)
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)
Professional development assistance
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

Staff supervision
Team leadership

Full Job Description

Salary Range

$104,361.28 - $135,669.26/annually, DOE

Grade

124

Work Schedule

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program and Support Groups
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Information Technology Services (ITS) at MCCCD is seeking a seasoned and strategic IT Operations Manager to oversee and enhance enterprise technology operations. Reporting to the Director of IT Operations, this high-impact leadership role oversees teams across systems, applications, infrastructure, and service desk functions. The IT Operations Manager, leveraging the ITIL guiding principles, leads operational efficiency and automation efforts while ensuring reliability. The IT Operations team ensures the delivery of reliable, secure, and efficient IT services across the organization.

What makes this role truly exciting: you’ll be building and launching ITS’s brand-new Operations Center. A central, transformative hub for all network, application, and cybersecurity monitoring, incident response, and operational excellence. The person in this role will have a commitment to IT excellence and the ability to manage complex IT ecosystems, including hybrid and cloud environments, while fostering a culture of collaboration, accountability, and continuous improvement.

Essential Functions

People/Team/Project Leadership (20%)

Plans, organizes, assigns, supervises, reviews, and evaluates the work of staff.
Identifies training needs and opportunities; promotes professional growth and development opportunities among team members.
Holds team members accountable for completing assigned tasks.
Participates in major projects as the ITIL subject matter expert.

Monitoring, Reporting, and Optimization (20%)

Utilizes ITSM tools and system monitoring platforms to track uptime, performance metrics, and incident trends.
Creates and distributes reports related to KPIs, helpdesk performance, system reliability, and capacity planning.
Identifies trends in ticketing systems and monitoring logs to recommend process and performance improvements.
Continuously optimizes technology operations by introducing automation and configuration standardization where possible.

Change, Incident, and Problem Management (20%)

Leads the Change Advisory Board (CAB) process, evaluates risk, and approves changes to production systems.
Develops and enforces Service Level Agreements (SLAs) for both technical support and customer service delivery, including major problem incidents.
Oversees incident response protocols, including escalation paths, communication plans, and documentation.
Drives root cause analysis and resolution of recurring technical issues using problem management practices.
Uses ITIL best practices for the handling of major or problem incidents.
Maintains the incident management lifecycle and ensures documentation of known errors and knowledge base articles.

Systems, Applications, and Infrastructure Operations (20%)

Monitors the health, performance, and availability of enterprise systems, applications, and network infrastructure,
Leads system patching, routine maintenance, and incident response to minimize downtime and service disruption

System and Infrastructure Management (10%)

Oversees the maintenance, configuration, and lifecycle of servers, networks, storage, endpoints, and data center environments.
Ensures security and performance of infrastructure, including proactive patch management and capacity planning.
Manages cloud-based and hybrid environments, ensuring scalability, reliability, and data integrity.

Network and Connectivity Support (5%)

Oversees network performance monitoring and collaborates with network engineers to troubleshoot LAN/WAN/Wi-Fi issues.
Supports resolution of connectivity issues impacting remote workers, onsite employees, and conference spaces.
Maintains inventory and configuration standards for networking equipment (CMDB).

Administrative (5%)

Participates on districtwide teams and task forces as needed.
Performs related duties as assigned.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution in information technology or directly related field and five (5) years of professional experience in area related to assignment, which includes two years of supervisory experience.

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Experience managing enterprise IT operations in a multi-site or distributed environment. .
Experience using ITIL or similar service management frameworks to deliver IT services.
Experience managing enterprise platforms such as Microsoft 365, Active Directory, VMware, and monitoring tools.
Experience leading major incident response, while effectively communicating to internal and external stakeholders.
Possession of related certifications, including ITIL Foundation or higher, Microsoft, Cisco, or AWS certifications (e.g., MCSA, CCNA, AWS SysOps).
One year of relevant full-time MCCCD experience during the previous two years.

Special Working Conditions

There is a mandatory minimum in-office expectation.

The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe.

This role may involve after hours work and non-regular business hours.

May be required to sit for a prolonged period of time; viewing a computer monitor.

May be required to present in large meetings and sponsored events.

ITS does not sponsor individuals for any type of work visas.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment (must include number of hours worked)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at [email protected]

MCCCD is an Equal Opportunity Employer.

Posting Close Date

Open until filled

First Review Monday, August 31, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

Apply Now

Refine Your Search

it service desk manager jobs in mesa, az

I want to receive the latest job alert for it service desk manager in mesa, az

Explore jobs in more locations

Salary Range

Grade

Work Schedule

Work Calendar

Maricopa Summary

Benefits

Job Summary

Essential Functions

Minimum Qualifications

Desired Qualifications

Special Working Conditions

How to Apply

Posting Close Date

EEO, Title IX, & Clery Act