Top 19 It support manager Jobs in Mesa, Az

Service Desk Team Lead
Monogram Health Inc —Tempe, AZ
- Azure
- Inventory management
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Team Lead - End User Computing
DriveTime Sales and Finance Company, LLC —Mesa, AZ
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Windows
- Wellness program
- Disability insurance
Quick Apply
IT Lead Support Worker - Arizona State University
Aramark —Tempe, AZ
- Weekends as needed
- Mid-level
- University
- Team management
13d
IT End User Support Client Engineering Manager
Viavi Solutions —Chandler, AZ
- Full-time
- Computer science
- Computer Science
- Supervising experience
Senior IT Support Engineer, Site Lead
Justworks —Phoenix, AZ
- $113,000 - $141,000 a year
- Hybrid work
- Google Workspace
- 5 years
- Office
- Wellness program
Quick Apply
Tech Support Manager (Hybrid Schedule)
MOVERAS LLC —Phoenix, AZ
- $80,000 a year
- Hybrid work
- Spanish
- Microsoft Outlook
- 5 years
Quick Apply
Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL
Experis —Chandler, AZ
- Contract
- Oracle
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
2d
System Disruption Manager
Waymo —Tempe, AZ
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 7 years
- Travel
- Senior level
Venue Technology Supervisor - Talking Stick Resort Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Microsoft Office
Senior Manager, Technical Support Engineering
Axon —Scottsdale, AZ
- Email
- Background check
- Computer Science
- Office
- Health insurance
- Dental insurance
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Lead Consultant
Isos Technology —Tempe, AZ
- $85,000 - $108,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Continuous improvement
- 401(k)
- Paid time off
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Venue Technology Supervisor - Talking Stick Resorts Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Professional Services Manager, Vehicle Intelligence Product (ALPR)
Axon —Scottsdale, AZ
- $75,525 - $120,840 a year
- Email
- Clean driving record
- 5 years
- Driver's License
- Paid parental leave
- Health insurance
Quick Apply
ServiceNow Functional Lead
Deloitte —Tempe, AZ
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot
DoorDash USA —Phoenix, AZ
- Weekends as needed
- Driver's License
- Team management
- Clean MVR report
- Paid parental leave
- Health insurance
Quick Apply
13d
Technical Alignment Manager
One Step —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Excel
- Azure
Quick Apply
Field Technical Manager (Queen Creek, AZ)
LG Electronics —Queen Creek, AZ
- $90,000 - $120,000 a year
- Full-time
- 5 years
- English
- Research
- Paid parental leave
- Paid holidays
Quick Apply

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Service Desk Team Lead

Monogram Health Inc -
Tempe, AZ

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
Incident management software
Workplace dispute resolution
Metrics Reporting
High school diploma or GED
Change management
Key Performance Indicators
Supervising experience
Incident management operations support
Customer support ticket management
Leading team collaboration initiatives
Problem management
Defect tracking tools
Ticketing system technical support

Full Job Description

Position: Service Desk Team Lead

The Service Desk Team Lead is responsible for overseeing the daily operations of the Service Desk, ensuring timely and effective resolution of technical issues, and providing exceptional customer support. This role combines leadership, process management, and hands-on technical expertise to drive service excellence and continuous improvement.

Responsibilities

Supervise, mentor, and support a team of Service Desk Technicians.
Manage scheduling, workload distribution, and performance evaluations.
Foster a collaborative, customer-focused team culture.
Provide training, guidance, and development opportunities.
Leads the logging, assignment, and resolution of service requests and incidents.
Monitor compliance with SLAs and escalate issues as needed.
Act as the primary escalation point for complex or urgent technical problems.
Ensure consistent and accurate documentation of incidents and solutions.
Monitor service desk performance metrics (response/resolution times, backlog, CSAT).
Identify recurring issues and work with IT teams on root cause resolution.
Develop and maintain knowledge base articles and self-service resources.
In collaboration with the IT Service Desk Manager, develop and implement processes and tool improvements to enhance service delivery.
Serve as the point of contact for escalated user concerns and service issues.
Communicate effectively with business stakeholders regarding outages, incidents, and updates.
Build strong relationships with IT and business units to align service desk operations with organizational needs.

Position Requirements

High school diploma or GED required.
Knowledge of ITIL processes (Incident, Problem, and Change Management).
Hands-on experience with service desk/ticketing systems (e.g., Fresh Service, ServiceNow, Jira, Zendesk).
Evidence of leadership, communication, and conflict-resolution skills.
Ability to analyze metrics and drive performance improvements.
Minimum of three (3) years of IT support experience, with at least one (1) year in a supervisory or lead role.
A+ or ITIL Foundation certification preferred.
Experience leading a team of 3-6 people in a service or help desk environment preferred.
Technical background with knowledge of Windows, macOS, Azure, Active Directory, Office 365, and networking basics preferred.
Inventory and asset management experience preferred.

Benefits

Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it support manager jobs in mesa, az

Service Desk Team Lead

Team Lead - End User Computing

IT Lead Support Worker - Arizona State University

IT End User Support Client Engineering Manager

Senior IT Support Engineer, Site Lead

Tech Support Manager (Hybrid Schedule)

Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL

System Disruption Manager

Venue Technology Supervisor - Talking Stick Resort Amphitheatre

Senior Manager, Technical Support Engineering

Lead Consultant

Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

Professional Services Manager, Vehicle Intelligence Product (ALPR)

ServiceNow Functional Lead

Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot

Technical Alignment Manager

Field Technical Manager (Queen Creek, AZ)

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Position: Service Desk Team Lead

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