Top 298 It support specialist Jobs in Mesa, Az

Director, IT Service Desk & End-User Support
Arrivia, Inc. —Scottsdale, AZ
- Computer Science
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Data Center Operations Technician - Multiple Day and Night Shifts available
HighPoint Staffing Group, Inc —Mesa, AZ
- $28 - $42 an hour
- Weekends as needed
- Military
- Mid-level
- Windows
- Health savings account
- AD&D insurance
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Infrastructure Operations Engineer – Linux/Windows ProductSystems Operations Engineer 2 - Contingent
Experis —Tempe, AZ
- $35 an hour
- Contract
- Mid-level
- Windows
- Continuous improvement
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4d
Network Support Technician (Temp)
Inserso Corporation —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- US work authorization
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Senior Application Support Engineer
Matlen Silver —Chandler, AZ
- $65 - $68 an hour
- Contract
- Java
- SQL
- Senior level
- Health insurance
- Dental insurance
Quick Apply
1d
PC Technician
Horne Auto Group —Gilbert, AZ
- $20 - $22 an hour
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Communication skills
- Health insurance
- Vision insurance
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12d
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Linux
- Paid parental leave
- Paid holidays
IT Helpdesk Support Specialist
ADP —Tempe, AZ
- Full-time
- Azure
- Writing skills
- Mid-level
- Paid time off
- Benefits from day one
17h
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
11d
IT Technician
Myriad Consulting Services, Inc. —Mesa, AZ
- $45,000 - $65,000 an hour
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Paid time off
Quick Apply
1d
IT Support Engineer I, OTS
Amazon.com Services LLC —Mesa, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Desktop Support Technician
L3Harris Technologies —Tempe, AZ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
IT Service Desk Analyst
Master Electronics —Phoenix, AZ
- $24 - $28 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
17h
Help Desk Technician
Amphenol Borisch Technologies —Mesa, AZ
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Workplace Technology & IT Support Specialist
Advosy —Mesa, AZ
- $60,000 - $75,000 a year
- Google Workspace
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d
Technical Support Engineer
Axon —Mesa, AZ
- $27.22 - $43.56 an hour
- Weekends as needed
- Background check
- Computer Science
- Research
- Paid parental leave
- Health insurance
Quick Apply
8d
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply

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Director, IT Service Desk & End-User Support

Arrivia, Inc. -
Scottsdale, AZ

Quick Apply

Job Details

8 days ago

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
ITIL implementation

Full Job Description

At arrivia, we're passionate about making travel experiences unforgettable. As a global leader in the travel industry, we're looking to hire a talented Director of IT Service Desk & End-User Support to join our IT team in Scottsdale.

About the Role

You will lead the Service Desk and end-user support experience for roughly 2,000 employees across our local and global teams, owning Tier-1 and Tier-2 support, device lifecycle, and the Day-1 onboarding experience. You will lead the Service Desk and Tech Support team and report to our EVP of IT Operations.

This is a build role, not a maintain role. You will make self-service and AI the default path to resolution, cut manual toil through knowledge and automation, and set the standard for how technology feels to every employee at arrivia.

What You'll Own

Service Desk Operations: Run the ITIL 4 Service Desk as the single point of contact for intake, first response, and Tier-1 incident handling.
Incident and Request Management: Own Tier-1 and Tier-2 incident response and request fulfillment, including password and MFA reset execution.
AI-First Support: Govern the AI support copilot and first-line AI self-service, and refer suspected shadow-AI to App & AI Security under the enterprise AI-use policy.
Self-Service and Knowledge: Own the end-user knowledge base and self-service catalog so employees solve more on their own.
Device Lifecycle: Own imaging, provisioning, deployment, end-user endpoint patching, and EOL replacement.
Endpoint and Mobile Management: Operate MDM and mobile app provisioning across the end-user fleet.
Digital Employee Experience: Own DEX telemetry and proactive, self-healing remediation that fixes issues before tickets arrive.
Workplace Technology: Manage AV and conference-room technology, plus VIP, executive, and accessibility support.
Experience Metrics: Measure XLA and CSAT to SDI and HDI standards, and feed ticket-trend analytics into Problem Management.
Team Leadership: Hire, coach, and develop the Service Desk and Tech Support team, with room to grow the group.
Cross-Functional Partnership: Work alongside Identity, Change & Configuration, and Infrastructure & Cloud teams across regions.
Flagship Programs: Drive the AI service desk and self-healing endpoints, passwordless and passkey self-service recovery, and zero-touch JML automation.

What Success Looks Like

90% or better first-contact resolution on Tier-1 tickets, with median resolution in 4 business hours or less.
30% or more of inbound tickets deflected through knowledge base and AI self-service.
Day-1 device readiness on the start date for 98% or more of joiners.
Endpoint patch compliance at 95% or better within 14 days, with zero unremediated EOL devices.
40% or more of routine fulfillment automated through self-service and agentic workflows.

What You'll Bring

Bachelor's degree in MIS, Computer Science, IT, or a related field, or a minimum of 7 years in IT support.
5+ years leading a service desk or end-user computing team at comparable scale.
Deep experience with ITSM platforms such as ServiceNow or Jira Service Management, plus ITIL 4 service-operation practices.
Hands-on endpoint management and MDM experience with Intune, SCCM, or Jamf.
Experience with DEX tooling such as Nexthink or 1E and self-healing remediation.
Experience running a knowledge base and self-service program, for example Knowledge-Centered Service.
A track record of improving first-contact resolution, deflection, and CSAT or XLA.
Experience automating fulfillment and onboarding, or JML, workflows.
People-leadership experience across hiring, coaching, scheduling, and performance management.
Ability to translate complex technology issues for a wide range of audiences.
ITIL v4 Foundation required. HDI or CompTIA A+ preferred.

Benefits & Perks

Unlimited PTO
Exclusive employee travel rates
Travel discounts through arrivia programs
Medical, dental, and vision insurance
401(k) with company participation

Why arrivia

At arrivia, we power travel loyalty and rewards programs for some of the world's leading brands. Our teams help millions of travelers book memorable experiences while delivering innovative technology and travel solutions to our partners. With a global workforce and a culture built on curiosity, ownership, authenticity, and collaboration, we're creating the future of travel.

If you are ready to lead an AI-forward support organization that thousands of people rely on every day, we invite you to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it support specialist jobs in mesa, az

Director, IT Service Desk & End-User Support

Data Center Operations Technician - Multiple Day and Night Shifts available

Infrastructure Operations Engineer – Linux/Windows ProductSystems Operations Engineer 2 - Contingent

Network Support Technician (Temp)

Senior Application Support Engineer

PC Technician

Technical Support Specialist I

IT Helpdesk Support Specialist

Staff Support Representative

IT Technician

IT Support Engineer I, OTS

Desktop Support Technician

IT Service Desk Analyst

Help Desk Technician

Help Desk Technician

Workplace Technology & IT Support Specialist

Technical Support Engineer

IT Helpdesk Specialist I

Technology Support Technician

IT Hardware Specialist

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