Top 16 Research operations occupations Jobs in Mesa, Az

Community Operations Manager
Uber —Phoenix, AZ
- $176,779 - $212,134 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
6d
Dietitian (Home Based Primary Care)
US Veterans Health Administration —Mesa, AZ
- $52,783 - $101,558 a year
- Online Application
- Acute care
- Background check
- Writing skills
Clinical Laboratory Scientist (Evening Shift)
US Veterans Health Administration —Phoenix, AZ
- $107,814 - $161,034 a year
- Online Application
- Background check
- Hospital
- Pass drug screening
- Loan repayment program
Registered Nurse Community Living Center (CLC)
US Veterans Health Administration —Phoenix, AZ
- $89,703 - $166,144 a year
- Online Application
- Background check
- Nursing
- RN License
- Loan repayment program
Loan Specialist (Agricultural)
US Farm Service Agency —Phoenix, AZ
- $78,117 - $121,720 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Flexible spending account
18h
Physician (Primary Care)
US Veterans Health Administration —Scottsdale, AZ
- $240,000 - $315,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
5d
Psychologist (CLC)
US Veterans Health Administration —Phoenix, AZ
- $107,176 - $193,145 a year
- Online Application
- Background check
- Doctoral degree
- Writing skills
- Paid parental leave
- Paid holidays
Psychologist (Inpatient Medicine & Palliative Care)
US Veterans Health Administration —Phoenix, AZ
- $107,176 - $193,145 a year
- Online Application
- Background check
- Doctoral degree
- Writing skills
- Paid parental leave
- Paid holidays
Physician - Associate Chief of Staff for Primary Care
US Veterans Health Administration —Phoenix, AZ
- $300,000 - $350,000 a year
- Online Application
- Remote
- Background check
- Medicine
- Management
- Paid holidays
- Dental insurance
1d
Physician (Primary Care Assistant Section Chief)
US Veterans Health Administration —Gilbert, AZ
- $200,000 - $335,000 a year
- Online Application
- Background check
- Medicine
- Management
- Paid holidays
- Loan repayment program
5d
Physician (Anatomical/Clinical Pathologist)
US Veterans Health Administration —Phoenix, AZ
- $124,308 - $400,000 a year
- Weekends as needed
- Background check
- Medicine
- Surgery
- Paid holidays
- Dental insurance
Physician - Gynecologist
US Veterans Health Administration —Phoenix, AZ
- $300,000 - $375,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Dental insurance
Physician (Interventional Radiology)
US Veterans Health Administration —Phoenix, AZ
- $350,000 - $400,000 a year
- 8 hour shift
- Background check
- Medicine
- Management
- Paid holidays
- Dental insurance
Physician (Urology)
US Veterans Health Administration —Phoenix, AZ
- $300,000 - $400,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
Physician - Full Time Radiologist - 25 percent Incentive
US Veterans Health Administration —Phoenix, AZ
- $300,000 - $400,000 a year
- Online Application
- Background check
- Medicine
- Management
- Paid holidays
- Dental insurance
Surgical Critical Care Physician (Intensive Care Unit)
US Veterans Health Administration —Phoenix, AZ
- $300,000 - $400,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
6d

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Medical Support Assistant (Advanced)
US Veterans Health Administration —Columbus, OH
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling…
$51,747 - $67,271 a year
7d
Medical Support Assistant
US Veterans Health Administration —Columbus, OH
Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including…
$36,962 - $60,349 a year
5d

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research operations occupations jobs near mesa, az

Community Operations Manager

Uber -
Phoenix, AZ

Apply Now

Job Details

Full-time
$176,779 - $212,134 a year
6 days ago

Qualifications

Spreadsheets
Vendor performance evaluation
Vendor performance improvement
Vendor relationship management
Cross-functional collaboration
Call center management
Cross-functional communication
Data analysis software

Full Job Description

About the role and team

Working at Uber is where real people solve real problems in real time. The pace is intense, the stakes are high, and the answers aren't always clear. You'll need to stay calm under pressure, balance empathy with action, and make decisions that move quickly - and with care. If you're sharp, steady, and motivated by meaningful service at scale, this is where you'll grow.

As an Operations Manager, you will lead the charge in operationalizing Uber's most critical customer-facing programs, from managing high-stakes escalations to building entire support footprints for emerging technologies. You will navigate a highly ambiguous environment where you are expected to turn complexity into clarity, leading high-performing teams to deliver excellence across global and regional support networks. This role isn't about following a set script; it's about owning the outcome, managing intense stakeholder pressures, and driving continuous improvement in a world that never stops moving.

Rate of Pay: $176,779 to $212,134 per Year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you'll do

Responsible for development of short-term and long-term contact volume forecasts and capacity plans for global contact centers, ensuring staffing levels are aligned with demand projections.
Manage workforce planning strategy and headcount allocation across multiple customer support sites (in-house and outsourced) to consistently achieve service level targets while optimizing efficiency and cost-effectiveness.
Ensure consistent attainment of SLAs and key performance metrics by monitoring staffing versus demand in real time and guiding adjustments to schedules or resources as needed across all locations.
Oversee relationships with outsourced contact center vendors, reviewing workforce management plans and performance to ensure compliance with contractual staffing requirements and quality standards.
Lead regular performance review meetings with operations managers, vendor partners, and other stakeholders to evaluate contact center metrics and identify opportunities for process improvements in staffing and scheduling.
Guide, mentor, or informally lead workforce management analysts or cross-functional team members.
Drive continuous improvement of workforce management processes and tools by implementing industry best practices, refining forecasting/scheduling methodologies, and partnering with IT on WFM system enhancements for better data accuracy and reporting.
Develop and enforce global workforce management policies to ensure consistency across regions and compliance with local labor laws in scheduling and staffing plans.
Supervise at least 1 WFM Program Specialist / 13-1082; Project Management Specialist.
May telecommute.

Basic Qualifications

Employer will accept a Bachelor's degree in Business Administration, Operations Research, Industrial Engineering, Statistics, or related field and 5 years of experience in the job offered or related occupation.
Position requires 5 years in:
- Contact center workforce management principles and metrics, including Service Level Agreements (SLAs), average handle time (AHT), occupancy, shrinkage, and real-time adherence techniques;
- Workforce management processes across multiple sites or regions;
- Experience in coordinating with both in-house teams and outsourced vendors to meet unified service objectives;
- Workforce management software tools (NICE IEX, Aspect, or Verint);
- Microsoft Excel skills for data analysis (e.g. pivot tables, complex formulas);
- Analysis and collaboration with cross-functional stakeholders to implement staffing strategies.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

research operations occupations jobs in mesa, az

Community Operations Manager

Dietitian (Home Based Primary Care)

Clinical Laboratory Scientist (Evening Shift)

Registered Nurse Community Living Center (CLC)

Loan Specialist (Agricultural)

Physician (Primary Care)

Psychologist (CLC)

Psychologist (Inpatient Medicine & Palliative Care)

Physician - Associate Chief of Staff for Primary Care

Physician (Primary Care Assistant Section Chief)

Physician (Anatomical/Clinical Pathologist)

Physician - Gynecologist

Physician (Interventional Radiology)

Physician (Urology)

Physician - Full Time Radiologist - 25 percent Incentive

Surgical Critical Care Physician (Intensive Care Unit)

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