Top 689 Technical program manager Jobs in Mesa, Az

IT Manager III - Contact Center Technology & Operations
Software Resources, Inc. —Phoenix, AZ
- Urgently hiring
- Hybrid work
- 7 years
- Azure
- System design
- AD&D insurance
- Disability insurance
Quick Apply
10d
Senior Deputy Program Manager (DPME)
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $152,462 - $169,138 a year
- Full-time
- 6 years
- Engineering
- Master's degree
Systems Engineering Manager - level 3 SEIT Department Manager
Northrop Grumman —Chandler, AZ
- $166,700 - $250,100 a year
- Overtime
- 5 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
6d
Sr. Program Manager, ROADS
Amazon.com Services LLC —Tempe, AZ
- $115,600 - $160,000 a year
- Full-time
- Travel
- Budgeting
- Senior level
- AD&D insurance
- Health insurance
11d
Provider Program Manager - APM
TriWest Healthcare Alliance —Phoenix, AZ
- $115,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
IT Operations Manager
District Support Services Center —Tempe, AZ
- $104,361.28 - $135,669.26 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- 403(b) matching
Program Manager II, Relay Operations Center, Tech and OI
Amazon.com Services LLC —Tempe, AZ
- $74,200 - $129,800 a year
- Full-time
- 3 years
- Senior level
- Communication skills
- AD&D insurance
- Health insurance
Head of Program Management
PacSci EMC —Chandler, AZ
- $178,400 - $331,200 a year
- Senior level
- Leadership
- Commercial
Information Technology Manager
Saras Micro Devices —Chandler, AZ
- Full-time
- Computer Science
- Office
- Windows
- Opportunities for advancement
Quick Apply
3d
Technical Program Manager
ASRC Federal —Chandler, AZ
- $114,500 - $165,000 a year
- Full-time
- Background check
- Microsoft Excel
- 6 years
- Paid holidays
- Health insurance
IT Project Manager
District Support Services Center —Tempe, AZ
- $78,828 - $102,476 a year
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- 403(b) matching
Program Manager
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $172,563 - $186,719 a year
- Full-time
- Remote
- 6 years
- Management
- Master's degree
Senior Project Manager
GT Medical Technologies, Inc. —Tempe, AZ
- $110,000 - $170,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- 5 years
Quick Apply
Principal Program Manager
Mercury Systems —Phoenix, AZ
- $87,100 - $215,800 a year
- Full-time
- Hybrid work
- 6 years
- Customer service
- Bachelor's degree
- Tuition reimbursement
Senior Program Manager, Quality Assurance
Zoox —Scottsdale, AZ
- $149,000 - $179,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Paid time off
Quick Apply
Program Manager
The Atlas Group —Phoenix, AZ
- Full-time
- Microsoft Excel
- 5 years
- Writing skills
Program Manager
Crane Aerospace & Electronics —Chandler, AZ
- Full-time
- Background check
- Customer service
- Bachelor of Science
- Paid holidays
- Disability insurance
Data Center Program Manager
Microsoft —Phoenix, AZ
- $84,400 - $225,800 a year
- Full-time
- Background check
- Computer Science
- PMP
Sr. Program Manager, Middle Mile Fleet Management
Amazon.com Services LLC —Tempe, AZ
- $104,100 - $160,000 a year
- Full-time
- Senior level
- Business
- Master of Business Administration
- AD&D insurance
- Health insurance
3d
Senior Project Manager
SSOE, Inc. —Scottsdale, AZ
- $140,000 - $150,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- System design
- Paid holidays
- Health insurance

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IT Manager III - Contact Center Technology & Operations

Software Resources, Inc. -
Phoenix, AZ

Quick Apply

Job Details

10 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Systems integration
Staff supervision
Banking services expertise
Azure
Managing projects in an engineering role
Infrastructure as Code (IaC)
Enterprise software
Regulatory compliance
System design
Integration Architecture Design (Architecture design skills)
Cloud management tools
Managing IT teams
Public Cloud
Enterprise software support
Data summary reports
Key Performance Indicators
Managing engineering teams
Bachelor's degree
Technology management
Azure DevOps proficiency
Customer relationship management (CRM) systems (technically supported)
Terraform
Integration Platforms (Enterprise solutions)
Industry knowledge of financial regulations
Leading team collaboration initiatives
ServiceNow
Managing projects
Telephone systems
DevOps automation
Legal compliance

Full Job Description

Software Resources has an immediate, direct hire job opportunity for an IT Manager III - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote.

What you'll do:
As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. Additionally, this role will collaborate with internal business & product partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role, you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As IT Manager III you will also participate in strategic and tactical planning for the delivery of products and services as well as evaluating technology and setting standards. Working in this role, you will recommend improvements to established business processes while continuing to deliver high value in execution. You will create and deliver comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals.

This role requires strong project management skills, technical expertise in contact center technologies, and exceptional leadership abilities to guide cross-functional teams through the transformation process using Agile/Scrum practices. You are a forward-thinking individual committed to transforming our Contact Center operations to enhance phone & messaging platforms, IVR, call routing, AI/bots, client and associate-facing training and optimization the voice, chat, messaging and self-service/AI experience across lines of businesses in the bank.

Implement safety procedures and data recovery plans. Develop user manuals, as well as policies, procedures, and safety protocols.
Partner with IT Leadership in the creation of a plan for employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members' work.
Work with IT Leadership in the preparation and management of the annual budget, business cases, execution plans, operating plans for the team and resources required to achieve established program priorities.
Ensure adequate risk management and security processes/controls established and maintained in alignment with the risk appetite for the Bank, as well as applicable regulatory and enterprise risk management expectations.
Expert in Agile/Scrum best practices and principles & work closely with product owners, business analyst, engineering team ingesting backlog & promote agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Monitor project performance, track key metrics, risks and implement corrective actions as needed.
Align transformation efforts with banking regulations, ensuring all processes and systems meet compliance requirements.

What you'll need: 7+ years of related experience in IT-App Support, IT-Development, IT

-Networking or similar field.
Bachelor's degree in related field required.
Previous leadership experience required. Proven experience as a Delivery Manager, Engineering Manager, or similar role in contact center & customer experience space.
Intermediate knowledge of general Financial Services or Banking is preferred.
Strong knowledge of Genesys Cloud contact center technologies and connected enterprise platforms including backend telephony infrastructure architecture.
Familiar with Genesys Cloud basic & advanced AI features promoting AI enablement, automated deployments utilizing CI/CD with Azure DevOps pipelines & terraform promoting CX as a Code.
Familiar with Genesys Cloud & Dynamics365 CRM, ServiceNow integration design & architecture operationalizing end-to-end service solutions.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring high quality delivery of complex products or services.
Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
Advanced speaking and writing communication skills.
Strong analytical and problem-solving abilities, with keen attention to detail.
Experience working in an onshore-offshore model.

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.

If this position fits interests you, we encourage you to apply. You can view all our job openings at Software Resources Careers.

Quick Apply

Refine Your Search

technical program manager jobs in mesa, az

IT Manager III - Contact Center Technology & Operations

Senior Deputy Program Manager (DPME)

Systems Engineering Manager - level 3 SEIT Department Manager

Sr. Program Manager, ROADS

Provider Program Manager - APM

IT Operations Manager

Program Manager II, Relay Operations Center, Tech and OI

Head of Program Management

Information Technology Manager

Technical Program Manager

IT Project Manager

Program Manager

Senior Project Manager

Principal Program Manager

Senior Program Manager, Quality Assurance

Program Manager

Program Manager

Data Center Program Manager

Sr. Program Manager, Middle Mile Fleet Management

Senior Project Manager

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