Top 25 Technical support analyst Jobs in Mesa, Az

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Quality Analyst, Technical Support
Ministry Brands —Chandler, AZ
- Full-time
- Background check
- High school diploma or GED
- SQL
- Paid parental leave
- Paid holidays
14d
Support Analyst II
Exigo Technology Services, LLC —Scottsdale, AZ
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
10d
Analyst I, Technical Support (CE - Tools and Technology)
WM —Phoenix, AZ
- 8 hour shift
- Computer Science
- Research
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
Technical Services Analyst
Crossroads Technologies, Inc. —Phoenix, AZ
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid training
- Disability insurance
Quick Apply
Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Enterprise Application Support Analyst 1
Choice Hotels —Scottsdale, AZ
- Extended hours
- Computer Science
- Research
- Office
- Paid jury duty
- Paid holidays
IT Support Analyst
VigorCare Pediatric Services —Phoenix, AZ
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
3d
Technical Support Analyst
CHAS ROBERTS AIR CONDITIONING INC —Phoenix, AZ
- $52,000 - $62,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
Data Integration Support Analyst
U.S. Bank National Association —Tempe, AZ
- $75,820 - $89,200 a year
- Full-time
- 5 years
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
12h
IT Support Analyst - MWH
MWH —Phoenix, AZ
- $48,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Mid-level
- Paid parental leave
- AD&D insurance
Service Desk Analyst
Mattamy Homes —Scottsdale, AZ
- Full-time
- Mid-level
- Office
- Travel
Analyst I Service Desk
Womble Bond Dickinson —Phoenix, AZ
- $45,000 - $83,000 a year
- Full-time
- Office
- Windows
- Microsoft Office
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Tempe, AZ
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Analyst, Network Operations Center
Guitar Center —Phoenix, AZ
- $22 - $26 an hour
- 12 hour shift
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Health insurance
Carrier Connection Analyst
Rippling —Phoenix, AZ
- $17.00 - $22.50 an hour
- Full-time
- Remote
- Google Workspace
- Salesforce
- Mid-level
NOC Analyst
Corsica Technologies, LLC —Scottsdale, AZ
- Weekends as needed
- Azure
- Mid-level
- Communication skills
Quick Apply
14d
Analyst, Enterprise Service Desk
ABACUS —Phoenix, AZ
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Phoenix, AZ
- On call
- System design
- Mid-level
- SQL
Quick Apply

I want to receive the latest job alert for technical support analyst in mesa, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near mesa, az

Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

technical support analyst jobs in mesa, az

Support Analyst I (Remote)

Quality Analyst, Technical Support

Support Analyst II

Analyst I, Technical Support (CE - Tools and Technology)

Technical Services Analyst

Client Support Analyst II

Enterprise Application Support Analyst 1

IT Support Analyst

Technical Support Analyst

Data Integration Support Analyst

IT Support Analyst - MWH

Service Desk Analyst

Analyst I Service Desk

Senior Technical L2 Analyst – Spend Management

EHR Help Desk Analyst

Analyst, Network Operations Center

Carrier Connection Analyst

NOC Analyst

Analyst, Enterprise Service Desk

Sr. Analyst, Enterprise Service Desk

I want to receive the latest job alert for technical support analyst in mesa, az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected