Top 20 Call center manager Jobs in Mesa Az

Call Center Manager
Floor Daddy —Tempe, AZ
- $51,912.54 - $85,518.32 a year
- Full-time
- Mid-level
- Residential
- Recruiting
- Paid training
- Health insurance
Quick Apply
1d
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
7d
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
RN Triage Manager (Call Center)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
Assistant Call Center Manager
Synergy Power —Phoenix, AZ
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Fair chance
- In-person
- Opportunities for advancement
Quick Apply
10d
Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
11d
Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical
Amazon.com Services LLC —Tempe, AZ
- $20 - $22 an hour
- Full-time
- Google Workspace
- HIPAA
- Research
- Employee assistance program
- 401(k) matching
11d
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Assistant Manager, Client Service
The RealReal —Phoenix, AZ
- $59,608.80 - $76,663.20 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Sales Supervisor Contact Center - Scottsdale
Open Network Exchange Inc —Scottsdale, AZ
- 5 years
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance
Quick Apply
4d
Sales Service Delivery Manager
TTEC —Tempe, AZ
- $70,000 - $75,000 a year
- Mid-level
- Office
- Mentoring
- Health insurance
- Tuition reimbursement
Contact Center AI & Insights Manager
Open Network Exchange Inc —Scottsdale, AZ
- Background check
- Computer science
- Computer Science
- Free parking
- Health savings account
Quick Apply
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Scottsdale, AZ
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Manager, Unified Communications & Contact Center Technology
Independence Pet Group —Scottsdale, AZ
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Travel
- Commuter assistance
- Paid parental leave
2d
Call Center Triage Team Manager RN (In Office)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
5d
Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)
Solari —Tempe, AZ
- Hybrid work
- LMFT
- LPC
- Master's degree
- Disability insurance
- Health insurance
Remote Account Manager – Client Services & Project Management/Implementation
Unitas PPO Solutions —Mesa, AZ
- $20.38 an hour
- Choose your own hours
- Remote
- Mid-level
- Fair chance
- Communication skills
- Paid holidays
- Health insurance
Quick Apply

Related jobs to explore

Based on your search for call center manager

Project Manager-Data Center
CBRE —Mesa, AZ
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Mentor and coach as needed.
Client Success Manager
XpertDox, LLC —Scottsdale, AZ
Strong verbal and written English proficiency with a minimum C1 level certification (*required*). In this capacity, the CSM acts as a key liaison between…
$65,000 - $85,000 a year
Quick Apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
7d
Contact Center Branch Manager
Bridge Credit Union —Powell, OH
Thorough knowledge of credit union services and products. Familiarity with credit union branch functions, policies and procedures.
From $65,000 a year
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in mesa az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near mesa az

Care Manager jobs in Mesa, AZ

Call Center Supervisor jobs in Tempe, AZ

Call Center Supervisor jobs in Scottsdale, AZ

Management Consultant jobs in Scottsdale, AZ

Call Center Supervisor jobs in Phoenix, AZ

Call Center Manager jobs in Scottsdale, AZ

Clinical Supervisor jobs in Tempe, AZ

Information Technology Manager jobs in Scottsdale, AZ

Call Center Manager jobs in Phoenix, AZ

Customer Service Representative jobs in Remote

Client Services jobs in Phoenix, AZ

Creative Project Manager jobs in Atlanta, GA

Care Manager jobs in Jacksonville, FL

Care Manager jobs in Gresham, OR

Care Manager jobs in Ocean County, NJ

Care Manager jobs in Palm Beach County, FL

Remote Clinical Care Manager jobs in California

Project Manager jobs in Lafayette, LA

Open Call jobs in New York, NY

Sterile Processing Supervisor jobs in New York State

Call Center Manager

Floor Daddy
Tempe, AZ

Quick Apply

Job Details

Full-time
$51,912.54 - $85,518.32 a year
1 day ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Phone communication
Talent management
Remodeling
Team development
Recruiting
Call center management

Full Job Description

Call Center Manager Overview

Floor Daddy is looking for a high-energy, results-driven Call Center Manager to lead one of the most important teams in our company.

Why is this team so important?

Because every day, homeowners raise their hands and tell us they're interested in improving their homes. Our call center turns that interest into conversations, conversations into appointments, and appointments into opportunities for our sales team.

We need a leader who understands that a great call center isn't built by simply watching dashboards and counting calls. It's built through energy, accountability, coaching, training, technology, competition, and great leadership.

You'll lead a team responsible for engaging homeowners through outbound calling, inbound opportunities, lead follow-up, SMS, and ongoing lead nurturing with one primary objective: create as many high-quality opportunities for our sales organization as possible while delivering an exceptional customer experience.

Floor Daddy moves fast. We love technology. We love data. We love competition. And we're constantly looking for a better way to do things.

If you're the type of leader who can walk into a room and raise everyone's energy, coach people into becoming better versions of themselves, obsess over the numbers, and still make winning fun — keep reading.

Responsibilities

Lead, motivate, and manage Floor Daddy's call center team to consistently achieve and exceed appointment-setting and performance goals.
Drive outbound calling, inbound lead response, warm lead follow-up, SMS communication, and ongoing lead nurturing.
Ensure new homeowner inquiries are contacted quickly, professionally, and consistently.
Build a culture where speed-to-lead, follow-up, communication, and accountability matter.
Continuously train and coach team members on phone skills, objection handling, appointment setting, follow-up, customer communication, and sales fundamentals.
Conduct regular call reviews, role-playing exercises, one-on-one coaching, and team training.
Listen to recorded calls and identify specific opportunities to improve individual and team performance.
Develop scripts, talk tracks, objection responses, and follow-up strategies that improve appointment conversion.
Use CRM technology, automation, call tracking, reporting, and performance data to improve results.
Monitor important KPIs including call volume, contact rates, speed-to-lead, appointments set, appointment quality, conversion rates, follow-up activity, and individual agent performance.
Identify underperforming areas quickly and create clear plans for improvement.
Recognize and develop top performers while coaching struggling team members toward measurable improvement.
Create healthy competition, recognition, incentives, and energy that make people excited to perform.
Collaborate closely with marketing and sales leadership to understand lead quality, appointment quality, sales outcomes, and opportunities for improvement.
Ensure every lead is properly managed, documented, followed up with, and accounted for within our CRM.
Help recruit, onboard, train, and develop additional call center talent as Floor Daddy continues to grow.
Continuously look for new technology, automation, AI, processes, and strategies that can make the team faster and more effective.

Experience

Proven experience managing a high-performance call center, inside sales team, appointment-setting team, or similar customer acquisition environment.
Demonstrated success leading teams responsible for high-volume outbound calling and lead follow-up.
Experience in business-to-consumer (B2C) sales, preferably working directly with homeowners or consumers.
Home improvement, flooring, remodeling, roofing, HVAC, windows, solar, pest control, or other residential service experience is highly desirable.
Proven ability to coach and develop call center representatives rather than simply manage their activity.
Strong understanding of appointment setting, objection handling, lead nurturing, and telephone sales psychology.
Experience reviewing recorded calls and turning those insights into actionable coaching.
Strong proficiency with CRM systems, dialers, call tracking, sales automation, SMS, reporting, and related technology.
Data-driven mindset with the ability to understand performance metrics and translate those numbers into action.
Strong leadership and communication skills with the ability to motivate different personalities.
Experience recruiting, onboarding, and developing call center talent is preferred.
Ability to thrive in a fast-paced environment where expectations are high and priorities can change quickly.

What Success Looks Like

We're looking for someone who doesn't just tell us they've "managed a call center."

We want to hear what you actually accomplished.

Be prepared to tell us:

How large was the team you managed?
How many calls and leads were your teams handling?
What KPIs did you personally manage?
How did you improve contact and appointment conversion rates?
How did you train and coach your team?
How did you handle underperformers?
What did you do to develop your top performers?
What technology or automation did you implement?
What measurable improvement occurred because of your leadership?

Specific examples and measurable results matter to us.

Why Floor Daddy?

Floor Daddy isn't your grandfather's flooring store.

We're building a modern home improvement company powered by exceptional people, aggressive marketing, technology, automation, data, great products, professional installation, and an obsession with creating a better homeowner experience.

Our marketing engine generates opportunities. Our sales professionals meet homeowners in their homes. Our installation teams transform those homes.

And sitting right in the middle of that engine is our call center.

That's why this position matters.

You won't be buried somewhere inside a giant corporation wondering whether your work makes a difference.

You'll see your impact every single day.

More conversations.

More appointments.

More opportunities.

More customers.

More growth.

Who Will Love This Job?

Someone competitive.

Someone positive.

Someone who loves numbers but understands people.

Someone who believes training never stops.

Someone who gets excited when the team breaks a record.

Someone who sees a bad day and immediately starts figuring out how tomorrow will be better.

Someone who doesn't wait to be told there's a problem.

And someone who wants the responsibility of helping build an elite customer acquisition team inside one of Arizona's most exciting home improvement companies.

If that sounds like you, we want to hear from you.

Bring the leadership. Bring the energy. Bring the accountability.

We'll bring the Floor Daddy Razzle Dazzle.

Pay: $51,912.54 - $85,518.32 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in mesa az

Call Center Manager

Call Center/Reservation Manager

Customer Service Supervisor

Operations Supervisor / Contact Center

RN Triage Manager (Call Center)

Assistant Call Center Manager

Student Services Supervisor (Welcome Center and Contact Center)

Customer Experience Support Manager

Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical

Contact Center Supervisor, Amazon One Medical Customer Care

Assistant Manager, Client Service

Sales Supervisor Contact Center - Scottsdale

Sales Service Delivery Manager

Contact Center AI & Insights Manager

Customer Experience & Service Transformation Management Advisory Consultant

Manager, Unified Communications & Contact Center Technology

Call Center Triage Team Manager RN (In Office)

Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

Remote Account Manager – Client Services & Project Management/Implementation

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in mesa az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected