Top 100 Customer service coordinator Jobs in Mesquite, Tx

Customer Service Coordinator
Prolec-GE Waukesha,Inc —Dallas, TX
- $104,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Customer Service Coordinator (Supervisor)
Prolec GE Waukesha, Inc. —Dallas, TX
- $104,000 - $110,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
CareIQ Scheduling Coordinator I
CorVel Corporation —Dallas, TX
- $15.61 - $23.82 an hour
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
11d
Coord, Customer Service
Smurfit Westrock —Mesquite, TX
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Employee stock purchase plan
- Health insurance
14d
Care Coordinator (Texas)
Tuesday Health —Dallas, TX
- Remote
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
13d
Dental Front Office Receptionist/Insurance Coordinator
Sunnyvale Endodontics —Sunnyvale, TX
- From $20 an hour
- Full-time
- Bilingual
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
Front Office / Treatment Coordinator
Forney Smiles —Forney, TX
- $15 - $23 an hour
- Part-time
- Dental office
- Administrative experience
- Guest services
Quick Apply
New Patient Coordinator
Smile Doctors —Dallas, TX
- Full-time
- Bilingual
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Service Coordinator Team Lead
Ingersoll Rand —Dallas, TX
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Sales Coordinator (2+ yrs exp req)
Dezine News Accessories —Dallas, TX
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
1d
Service Appointment Coordinator
AutoNation —Irving, TX
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
8d
Customer Experience Coordinator, Beckett
Collectors —Plano, TX
- $21.50 an hour
- Overtime
- Sales
- Computer literacy
- Office
- Commuter assistance
- Paid holidays
Account Coordinator | FordDirect
Team Velocity —Dallas, TX
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Front Desk Coordinator - Travel Required
The Specialty Alliance —Rockwall, TX
- Full-time
- Computer literacy
- Basic math
- Mid-level
Quick Apply
7d
Client Services Coordinator
CBRE —Dallas, TX
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
10d
Customer Lead Coordinator (Hot Inbound Leads)
MyUtilities —Dallas, TX
- $42,000 a year
- Full-time
- Spanish
- English
- In-person
- Paid training
- Paid holidays
Quick Apply
HR & Client Services Coordinator
Strategic Focus —Dallas, TX
- $18 - $25 an hour
- Part-time
- Mid-level
- Organizational skills
- In-person
Quick Apply
Service Coordinator
Facility Solutions Group, Inc. —Dallas, TX
- Full-time
- Background check
- Microsoft Outlook
- High school diploma or GED
Front Desk Coordinator
Platinum Dermatology Partners LLC —Garland, TX
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Coordinator (Part-Time) - Dallas, TX
Veterinary Emergency Group (VEG) —Dallas, TX
- Part-time
- Computer skills
- 1 year
- No travel
- Travel reimbursement
- Continuing education credits

I want to receive the latest job alert for customer service coordinator in mesquite, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service coordinator jobs near mesquite, tx

Care Coordinator jobs in Dallas, TX

Client Services Coordinator jobs in Dallas, TX

Customer Service Coordinator jobs in Dallas, TX

Patient Coordinator jobs in Dallas, TX

Customer Service Team Lead jobs in Dallas, TX

Account Coordinator jobs in Dallas, TX

Customer Experience Coordinator jobs in Plano, TX

Customer Service Representative jobs in Mesquite, TX

Service Coordinator jobs in Dallas, TX

Customer Experience Coordinator jobs in Dallas, TX

Scheduling Coordinator jobs in Dallas, TX

Customer Service Supervisor jobs in Dallas, TX

Sales Coordinator jobs in Dallas, TX

Care Coordinator jobs in Anaheim, CA

Patient Care Associate Mercy jobs in St. Louis, MO

Care Coordinator jobs in Nashville, TN

Animal Care jobs in New York, NY

Care Coordinator jobs in Mobile, AL

Care Coordinator jobs in Clarksville, TN

Client Services Coordinator jobs in Bethesda, MD

Customer Service Coordinator

Prolec-GE Waukesha,Inc -
Dallas, TX

Quick Apply

Job Details

Full-time
$104,000 - $110,000 a year

Qualifications

Customer communication
SAP
Salesforce Cloud
Conflict management
Sales management systems proficiency
CRM system proficiency
Analytics

Full Job Description

JOB SUMMARY

The Customer Service Coordinator leads the day-to-day operations of the Customer Service team, ensuring consistent, accurate, and timely execution of all commercial and transactional activities across the quote-to-cash cycle. This role oversees RFQ processing, quotation quality, order management, customer communication, and cross-functional coordination with Planning, Logistics, Quality, Sales, and Finance.
The Coordinator ensures process discipline, supports inside sales growth, removes roadblocks for the team, and drives continuous improvement to achieve customer satisfaction and commercial excellence.
Create & follow up strategies with the Channel Partners to ensures the goals & growth strategies, participate in the Sales Budget & Growth Play Book, and participate and execute projects continuous operation improvements and or sales.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Team Leadership & Daily Operations

Supervise and coach a team of Customer Service Specialists, ensuring adherence to established processes, service levels, and commercial policies.
Assign and prioritize daily work across RFQs, quotations, order entry, follow-ups, and customer requests.
Monitor workload distribution to maintain team efficiency and responsiveness.
Guide complex cases such as deviations, exceptions, margin validations, delivery challenges, and customer escalations.

2. Process Governance & Transactional Oversight

Ensure accurate and consistent execution of the full quote-to-cash process:
RFQ Quotation Follow-up PO Validation Order Entry Production Monitoring Shipping Post-Sales.
Validate accuracy of quotes and sales orders, ensuring pricing, terms, and internal approvals are properly applied.
Oversee timely registration of RFQs, quotations, and orders in SAP and CRM/Salesforce.
Establish and monitor KPIs for the team (RFQs processed, quote response time, quote-to-order conversion rate, backlog health, on-time acknowledgments, etc.).

3. Cross-Functional Coordination

Serve as the primary liaison between Customer Service and internal functions including Sales, Planning, Production, Logistics, Finance, and Quality.
Lead weekly meetings with Sales and Planning to review order status, delays, risks, and upcoming priorities.
Facilitate communication between the Specialists and internal departments to resolve issues quickly.
Support Sales with information on pipeline status, customer performance, delivery updates, and margin adherence.
Assist Accounts Receivable with follow-up on past-due invoices while maintaining strong customer relationships.

4. Customer Communication & Escalation Management

Handle escalated issues from key accounts, ensuring timely and professional resolution.
Support the Specialists with challenging customer interactions, delivery conflicts, warranty issues, or commercial disagreements.
Provide consistent communication to customers regarding order status, risks, and commitments.
Maintain strong customer relationships and ensure service satisfaction benchmarks are met.

5. Inside Sales & Commercial Support

Support inside sales efforts by tracking follow-up activity on open quotations and improving conversion rates.
Review pricing governance, margin compliance, and exception requests before escalating to Sales/Product Line for approval.
Identify opportunities to improve quoting accuracy, product positioning, and customer experience.
Contribute to commercial initiatives, campaigns, and new product introduction support.

6. Reporting, KPIs & Continuous Improvement

Track, analyze, and report team KPIs, service performance, and transactional accuracy.
Identify process gaps and lead improvement initiatives to optimize cycle times, communication flow, and system utilization.
Ensure data integrity in SAP, CRM, and all tracking tools, promoting clean reporting and commercial visibility.
Lead the implementation of new tools, workflows, or cross-functional alignment mechanisms.

7. Training, Development & Compliance

Train new team members on processes, systems, customer handling, and quoting standards.
Ensure team adherence to pricing policies, margin governance, discount approval workflows, and commercial guidelines.
Maintain updated work instructions, SOPs, and documentation for the Customer Service department.
Support internal audits and drive compliance with company policies and quality standards.

8. LTC – Training Courses

Coordinate successful delivery of customer facing training classes (i.e. catering, event planning, logistics etc.)

KNOWLEDGE, SKILLS, & ABILITIES

Leadership & Team Coordination
Customer Focus
Commercial Acumen
Process Discipline & Governance
Cross-Functional Collaboration
Problem Resolution & Decision-Making
Communication & Influencing
Continuous Improvement Mindset
Time Management & Prioritization

EDUCATION & REQUIREMENTS

Qualifications & Requirements

Bachelor’s degree in business administration, Engineering, Supply Chain, or related field.
4+ years of experience in customer service, inside sales, commercial operations, or order management (manufacturing/industrial preferred).
Prior team leadership experience is highly preferred.
Strong knowledge of SAP, Salesforce/CRM systems, and commercial approval workflows.
Excellent communication, conflict resolution, and stakeholder management skills.
Ability to lead a team in a fast-paced environment while maintaining accuracy and quality.
Strong analytical, problem-solving, and organizational capabilities.

Preferred Education / Experience

BS/BA in related discipline (engineering, business, marketing, etc.)
BSEE Power Systems emphasis
4-6 years sales or customer service experience in the related industry (industrial, oil, gas, utilities, etc.)
2+ years of successful experience in power systems and/or substation experience and successful demonstration of Principal Duties and Responsibilities as presented above.

Quick Apply

Refine Your Search

customer service coordinator jobs in mesquite, tx

Customer Service Coordinator

Customer Service Coordinator (Supervisor)

CareIQ Scheduling Coordinator I

Coord, Customer Service

Care Coordinator (Texas)

Dental Front Office Receptionist/Insurance Coordinator

Front Office / Treatment Coordinator

New Patient Coordinator

Service Coordinator Team Lead

Sales Coordinator (2+ yrs exp req)

Service Appointment Coordinator

Customer Experience Coordinator, Beckett

Account Coordinator | FordDirect

Front Desk Coordinator - Travel Required

Client Services Coordinator

Customer Lead Coordinator (Hot Inbound Leads)

HR & Client Services Coordinator

Service Coordinator

Front Desk Coordinator

Customer Experience Coordinator (Part-Time) - Dallas, TX

I want to receive the latest job alert for customer service coordinator in mesquite, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected