Top 25 Call center manager Jobs in Mesquite Tx

Director Patient Contact Center
Behavioral Health Group —Dallas, TX
- $130,000 - $190,000 a year
- Hybrid work
- Addiction Medicine
- Travel
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Call Center Manager
Serenity Mental Health Centers —Farmers Branch, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
Child Care Group —Dallas, TX
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Director of Customer Contact Center
Airtron LLC —Dallas, TX
- Call employer
- Remote
- Mentoring
- Senior level
- Communication skills
Quick Apply
Call Center Operations Manager AO7177465
BTI Solutions, Inc. —Plano, TX
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Call Center Supervisor (Full Time) - Plano
PROSPERITY BANK —Plano, TX
- Overtime
- Basic math
- Mid-level
- Computer skills
13d
Customer Service and Product Support Manager
FNA Group —Mesquite, TX
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Mgr Service Center US
Mary Kay Inc —Dallas, TX
- Spanish
- 7 years
- Writing skills
- Profit sharing
- Health insurance
Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Lender Services - Office Manager (Remote)
Copart —Dallas, TX
- $60,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Support Services Manager (PTX62926)
RealManage —Plano, TX
- $80,000 - $90,000 a year
- Extended hours
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
8d
Default Call Center Supervisor - Loan Counseling
Planet Home Lending —Irving, TX
- Full-time
- 5 years
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Supervisor
Serenity Mental Health Centers —Irving, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Contact Center Assistant Manager
Tromberg, Miller, Morris, & Partners PLLC —Plano, TX
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
- 401(k)
- Referral program
Quick Apply
7h
Customer Service Call Center Supervisor
SWC GROUP —Carrollton, TX
- $45,000 - $50,000 a year
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Capgemini Invent - Customer AI Product Manager - Contact Center AI
Capgemini —Dallas, TX
- $121,400 - $237,360 a year
- Full-time
- Research
- In-person
- Senior level
- Paid holidays
- Disability insurance
Regional Client Services Manager (East)
Oldcastle BuildingEnvelope —Dallas, TX
- Bilingual
- Inventory management
- Supervising experience
- Paid time off
Quick Apply
Customer Sales Support Supervisor
Serenity Mental Health Centers —Farmers Branch, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Service Manager - Residential HVAC
Midea —Dallas, TX
- Microsoft Excel
- 5 years
- Residential
- 401(k)
- Vision insurance
Quick Apply

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Director Patient Contact Center

Behavioral Health Group -
Dallas, TX

Quick Apply

Job Details

$130,000 - $190,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Managing teams in a customer support role
Team leadership
Operations coordination
Large-scale organizational change management
Coaching
Operations transformation
Employee relationship building
Frontline customer support management
Team development
Key Performance Indicators
QA/QC
Leading team collaboration initiatives
Healthcare team management
CRM system proficiency
Operational excellence initiatives
Process improvement planning
Patient services management
Call center management
Team building
Stakeholder management

Full Job Description

At BHG, we are entering an exciting period of transformational growth and operational evolution. We are seeking an experienced and strategic Director of Patient Access Contact Center to lead our patient access operations and help define the future of how patients and families connect with our organization.

Th highly visible leader will be responsible for driving operational excellence, leading organizational change, implementing scalable processes and technologies, and ensuring an exceptional patient and family experience. This role offers the unique opportunity to influence enterprise-wide initiatives while building a high-performing, compassionate team dedicated to helping individuals access the care they need.

The ideal candidate combines strong call center leadership experience with a passion for patient-centered service, data-driven decision making, and continuous improvement.

What You'll Do

Strategic Leadership & Transformation

Develop and execute a strategic vision for the Patient Access Contact Center that supports organizational growth and long-term objectives.
Partner closely with executive leadership to align patient access operations with business priorities and mission-driven goals.
Lead transformation initiatives focused on scalability, operational efficiency, technology optimization, and service excellence.
Identify opportunities to modernize workflows, systems, reporting capabilities, and patient engagement processes.

Operational Excellence

Oversee all day-to-day contact center operations, ensuring exceptional service delivery and operational performance.
Establish and monitor key performance indicators, including:

Answer rate
Abandon rate
Admission conversion rate
Agent productivity
Service level performance
Patient satisfaction metrics
Drive continuous improvement initiatives using data analysis and operational insights.
Ensure consistent execution of policies, procedures, and quality standards.

Team Leadership & Development

Recruit, develop, coach, and lead a high-performing team of patient access professionals.
Foster a culture of accountability, compassion, collaboration, and continuous learning.
Build leadership capabilities across the organization and create clear pathways for employee growth and development.
Promote employee engagement while maintaining high standards of performance and service.

Patient Experience & Stakeholder Partnership

Champion a patient-first approach that delivers compassionate, efficient, and consistent experiences.
Implement strategies to measure and improve patient and family satisfaction.
Collaborate with treatment centers, business leaders, and cross-functional teams to ensure seamless communication and coordination throughout the patient journey.
Serve as a trusted operational partner across the organization.

Technology & Systems Management

Optimize and integrate contact center technologies, phone systems, CRM platforms, and reporting tools.
Leverage platforms such as Salesforce, 8x8, and related technologies to improve efficiency, visibility, and scalability.
Evaluate and implement innovative solutions that enhance the patient access experience and support future growth.

Compliance & Regulatory Responsibilities

Maintain a working understanding of substance use disorders and addiction treatment services.
Ensure compliance with all applicable federal, state, and local regulations.
Support adherence to accreditation standards and organizational policies.
Maintain confidentiality and appropriate handling of sensitive information.

Professional Expectations

Successful candidates will:

Demonstrate a belief that addiction is a treatable brain disease and support a recovery-focused approach.
Exhibit compassion, respect, and professionalism in all interactions.
Build strong relationships across all levels of the organization.
Exercise sound judgment and discretion when managing sensitive matters.
Thrive in a fast-paced, evolving environment while effectively managing multiple priorities.
Remain calm and effective under pressure.

Qualifications

Required

Minimum of 5 years of leadership experience managing contact center operations, preferably within healthcare, behavioral health, patient access, admissions, or related environments.
Proven success leading operational transformation and process improvement initiatives.
Experience managing performance metrics, workforce productivity, quality assurance, and service delivery.
Strong leadership, coaching, and team development skills.
Experience with CRM and contact center technologies, including Salesforce, 8x8, or similar platforms.
Excellent analytical, problem-solving, and decision-making capabilities.
Outstanding verbal and written communication skills.

Preferred

Experience in behavioral healthcare, addiction treatment, healthcare services, or related patient-focused industries.
Experience supporting high-growth or rapidly evolving organizations.
Lean, Six Sigma, or other process improvement methodology experience.

What Sets You Apart

Strategic thinker with a hands-on leadership style.
High integrity and strong business acumen.
Self-starter who thrives in ambiguity and drives results.
Data-driven with a passion for continuous improvement.
Strong collaborator capable of influencing across all levels of the organization.
Deep commitment to delivering an exceptional patient and family experience.

Working Conditions

Primarily office-based environment with extensive computer and telephone use.
Ability to sit and work at a computer for extended periods.
Ability to communicate effectively in person and by phone.
Variable workload with periods of high activity and competing priorities.
Occasional travel may be required.

Why Join BHG?

This is more than a traditional call center leadership role. It is an opportunity to help shape the future of patient access during a transformative period of growth. You will have direct exposure to executive leadership, significant influence on organizational strategy, and the ability to create meaningful impact for patients and families seeking life-changing care.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $130,000.00 - $190,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Dallas, TX 75244

Quick Apply

Refine Your Search

call center manager jobs in mesquite tx

Director Patient Contact Center

Call Center Manager

Customer Service Supervisor

Director of Customer Contact Center

Call Center Operations Manager AO7177465

Call Center Supervisor (Full Time) - Plano

Customer Service and Product Support Manager

Mgr Service Center US

Customer Care Supervisor, PSA

Lender Services - Office Manager (Remote)

Support Services Manager (PTX62926)

Default Call Center Supervisor - Loan Counseling

Customer Service Supervisor

Contact Center Assistant Manager

Customer Service Call Center Supervisor

Capgemini Invent - Customer AI Product Manager - Contact Center AI

Regional Client Services Manager (East)

Customer Sales Support Supervisor

Service Manager - Residential HVAC

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