Top 1 Health navigator Jobs in Mesquite Tx

Intake Navigator
NAUTILUS HEALTH MANAGEMENT LLC —Irving, TX
- $20 - $21 an hour
- Mid-level
- High school diploma or GED
- Home Health
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Intake Navigator

NAUTILUS HEALTH MANAGEMENT LLC
Irving, TX

Quick Apply

Job Details

$20 - $21 an hour

Qualifications

Customer communication
Google Sheets
Google Docs
Electronic health records (EHR) management
Medical insurance coverage verification
Care documentation
High school diploma or GED
Healthcare referral management
Clinical data entry
Client referral services
Patient interaction
Gmail
Managing patient records
Medical terminology
Technical Proficiency
Quality data entry

Full Job Description

Description:

Summary:

The Intake Navigator is responsible for the end-to-end coordination and management of patient referrals within the Electronic Health Record (EHR) system. This role serves as a primary point of contact for electronic referral workflows, ensuring referrals from both internal and external providers are efficiently retrieved, reviewed, and processed. The Intake Navigator supports seamless transitions of care by collaborating closely with clinical teams and specialists while managing referral activity within the EHR environment.

Key Responsibilites

EHR Referral Management: Monitor, retrieve, and process referrals from EHR work queues, electronic referral portals, and in-basket messages in a timely manner.
Intake & Review: Evaluate incoming referrals for completeness and accuracy, ensuring all required documentation (e.g., demographics, clinical notes, discharge summary/orders) is included before acceptance.
Insurance Verification: Perform insurance eligibility checks, confirm in-network status, and obtain necessary prior authorizations to support referral processing.
Clinical Liaison: Collaborate with clinical staff to redirect referrals that do not meet criteria and escalate complex or unclear cases to providers for further review.
Data Accuracy & Documentation: Accurately upload, scan, and attach referral documentation into the EHR and intake systems to ensure compliance, completeness, and audit readiness.
Communication & Coordination: Serve as a liaison between referring sources/providers, specialty offices, and patients to confirm referral receipt, communicate status updates, and assist with appointment scheduling.
Closing the Loop: Ensure referrals are properly documented and closed within the EHR, including obtaining and attaching specialist consultation notes when applicable.

Requirements:

Qualifications:

High School Diploma or GED required
Certified Medical Assistant (CMA) or related certification preferred
EHR Experience: Minimum of 1–2 years of experience with EMR/EHR systems (e.g., Epic, Careport, Hospital and Home Care Based systems, etc).
Medical Knowledge: Strong understanding of medical terminology and familiarity with referral and insurance processes.
Technical Skills: Proficiency in Google Workspace applications (Gmail, Google Chat, Sheets, Docs) and experience managing electronic hospital and home care-based referral portals.
Attention to Detail: High level of accuracy in data entry, documentation, and insurance verification processes.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with patients, providers, and healthcare staff.

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