Job Type: Full-Time
We’re seeking a full-time Facility Manager to oversee the daily operations of our growing baseball training and performance facility. This role combines leadership, member experience, sales, customer service, administration, and day-to-day operations to ensure an exceptional experience for every athlete and member.
Our facility primarily focuses on baseball training and development while also offering strength training, physical fitness, and performance services. The ideal candidate has a genuine passion for sports, baseball, strength training, fitness, health, and wellness.
This is not simply a front desk position. We are looking for someone who can take ownership of the facility, build relationships with our members and families, support membership growth, and help ensure the business operates smoothly each day.
Key Responsibilities
Facility Operations
- Oversee the day-to-day operations of the baseball and performance facility.
- Open and close the facility as needed.
- Ensure the facility is clean, organized, professional, and ready for members and athletes.
- Coordinate with coaches, trainers, instructors, and other team members regarding scheduling and facility needs.
- Monitor the daily schedule and help ensure training sessions, appointments, and facility rentals run smoothly.
- Identify operational issues and work with ownership to implement solutions.
- Help maintain a positive, energetic, and professional environment.
- Take ownership of the facility and its overall member experience.
Membership Sales
- Speak with prospective members about our facility, services, membership options, pricing, and available programs.
- Provide facility tours and explain the benefits of our baseball training and performance offerings.
- Respond to new membership inquiries by phone, email, text message, and in person.
- Follow up with prospective members and help convert inquiries into memberships.
- Recommend the membership or training package that best fits each individual or family.
- Upsell members into upgraded packages when appropriate.
- Cross-sell additional training programs, services, facility rentals, events, clinics, and other offerings.
- Assist with membership renewals and member retention.
- Maintain accurate records of leads, follow-ups, memberships, and sales activity.
- Work toward individual and facility-wide membership and revenue goals.
Member and Customer Service
- Welcome athletes, members, parents, and guests in a friendly and professional manner.
- Check members in for training sessions, appointments, classes, or facility use.
- Build strong relationships with members, athletes, and families.
- Answer questions regarding memberships, pricing, scheduling, billing, and facility policies.
- Address member concerns promptly, professionally, and respectfully.
- Help members understand the services and resources available to them.
- Assist with member communication regarding schedule changes, upcoming events, promotions, and facility updates.
Administrative Responsibilities
- Manage memberships and customer accounts through the Mindbody platform.
- Process new memberships, package upgrades, renewals, freezes, cancellations, refunds, and account adjustments.
- Maintain accurate and organized member information.
- Assist with appointment scheduling, facility rentals, training schedules, and calendar management.
- Process payments and assist with billing-related questions.
- Answer incoming phone calls, emails, text messages, and other customer communications.
- Maintain organization at the front desk and throughout the facility.
Qualifications
- Strong interest in baseball, sports, strength training, physical fitness, health, or wellness.
- Excellent customer service and communication skills.
- Friendly, outgoing, confident, and comfortable speaking with members and prospective customers.
- Highly organized and able to manage multiple responsibilities at the same time.
- Dependable, punctual, professional, and accountable.
- Comfortable working independently and taking initiative.
- Strong attention to detail.
- Comfortable discussing pricing, memberships, and service options.
- Willing and able to learn the Mindbody membership management platform.
- Able to adapt as the facility continues to grow and expand.
Preferred Experience
- Previous customer service or hospitality experience.
- Previous sales or membership sales experience is preferred but not required.
- Experience working in a baseball facility, gym, fitness studio, sports facility, training center, or wellness business is a plus.
- Experience with Mindbody or another membership management platform is a plus.
- Previous experience supervising employees or managing daily facility operations is a plus.
We are willing to train the right person. While previous sales and management experience are valuable, they are not required for a candidate who demonstrates the right attitude, work ethic, communication skills, passion for sports and fitness, and willingness to learn.
Ideal Candidate
The ideal candidate is someone who enjoys being around athletes, families, coaches, and fitness-minded individuals. You should be comfortable switching between sales, customer service, administrative work, and facility operations throughout the day.
You should also be excited about joining a growing business where your ideas, performance, and contributions can make a meaningful impact. As the facility continues to grow, there will be opportunities to take on additional responsibilities and advance into a larger leadership position.
What We Offer
- Full-time employment
- Competitive compensation
- Potential performance-based commissions or bonuses
- Training and support
- Complimentary or discounted access to facility services
- A positive, sports-focused work environment
- The opportunity to become an important part of a growing company
- Long-term professional growth and leadership potential
Schedule
This is a full-time, in-person position.
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Parental leave
Work Location: In person
