Top 286 Customer service collections representative Jobs in Miami, Fl

QI Coordinator
Citrus Family Care Network —Miami, FL
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
8d
Collections Customer Service Representative
Hayt, Hayt & Landau —Miami Lakes, FL
- $17 - $20 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Westchester General Hospital —Miami, FL
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
Quick Apply
7d
Collections Specialist
Bayview Asset Management —Coral Gables, FL
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
Customer Service Representative (E-Commerce)
Comfore —Miami, FL
- $24.97 - $29.67 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- Organizational skills
Quick Apply
8h
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Service Representative - Property Management
Invitation Homes —Plantation, FL
- $17.90 - $31.03 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
9d
Full-Time Verification Representative (Remote) - FL
Centerfield/Datalot —Fort Lauderdale, FL
- $16 an hour
- Full-time
- Remote
- Background check
- Residential
- US work authorization
- Paid training
- Health insurance
Patient Access Representative
University of Miami —Miami, FL
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Senior Customer Service Representative
JOE HILLMAN MAINTENANCE AND CONSTRUCTION —Davie, FL
- $22 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Representative
MD Now —Miami, FL
- Full-time
- Urgent Care
- Travel
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Patient Financial Service Representative-Urology-FT-Days-MPG
Memorial Healthcare System —Aventura, FL
- Full-time
- Hospital
- No experience needed
- High school diploma or GED
Call Center Collections Representative
US DEFAULT GROUP INC —Plantation, FL
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Administrative Assistant
KW Property Management LLC —Aventura, FL
- $23 an hour
- Full-time
- Spanish
- Word processing
- Writing skills
Quick Apply
14d
Client Service Representative
NSI Insurance Group —Kendall, FL
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Disability insurance
- Health insurance
Patient Access Representative Full Time Nights
North Shore Medical Center —Miami, FL
- Full-time
- Microsoft Excel
- Hospital
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
1d
Patient Financial Represenative-General Surgery-FT-Days-MPG
Memorial Healthcare System —Miramar, FL
- Full-time
- Spanish
- Surgery
- No experience needed
Sales Support, Miami
UMI Stone/Opustone —Miami, FL
- Overtime
- Bilingual
- Microsoft Outlook
- Office
- AD&D insurance
- Disability insurance
Quick Apply
2d
Bilingual English and Spanish Member Loyalty Representative R14129
Oportun —Hialeah, FL
- $17.00 - $17.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Travel reimbursement
- Paid training
Quick Apply
3d
Operations Hauling Supervisor
Panzarella Waste & Recycling Services —Fort Lauderdale, FL
- Full-time
- CDL B
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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QI Coordinator

Citrus Family Care Network -
Miami, FL

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

HIPAA compliance
Customer service
Word processing
Child welfare services experience
Trauma-sensitive environment
HIPAA
Bachelor's degree
Data interpretation
Relationship management
Productivity software
Clinical confidentiality policies

Full Job Description

JOB TITLE: QUALITY IMPROVEMENT COORDINATOR

SUPERVISED BY: DIRECTOR OF QUALITY IMPROVEMENT

DEPARTMENT: QUALITY IMPROVEMENT

PRIMARY RESPONSIBILITIES:

The Quality Improvement (QI) Coordinator is responsible for assisting the Director QI, QI
Manager, and QI Project Data Manager in implementation of performance improvement activities. Duties performed place emphasis on being able to assist in the planning, development, and implementation of performance improvement activities at committees, department levels, or as assigned.

EXAMPLE OF ACTUAL FUNCTIONS:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

1. Develop and maintain positive and responsive relationships with other FCN department staff, as well as with the FCMA and QA leadership from outside agencies, (i.e. DCF,
Court, FCMA etc.).

2. Work collaboratively with staff within FCN’s QI Department.

3. Participate in FCN committee meetings, representing QI Department, as assigned.

4. Assist the Director QI and QI Managers in implementing proper data collecting and analyzing procedures in identified projects.

5. Assist in providing training in QI principles and methodology to FCN staff as well as to the Full Case Management agencies, as assigned.

6. Assist in collecting and reviewing QI performance measures data, procedures, and data- collection methods.

7. Conducts specialized quality and performance reviews, as assigned.

8. Participate in workflow meetings and analysis, identifying areas needing improvement and developing and tracking plans of action, as assigned.

9. Participate in quality improvement team meetings and committee meetings, as assigned.

10. Assist QI Department in maintaining documentation, as required by Department of Children and Families.

11. Communicates and reports significant findings to the Director of QI in a timely manner.

12. Must comply with requirements for FSFN documentation, as applicable.

13. Perform other duties, as necessary, assigned, or as outlined in the attached addendum.

MINIMUM REQUIREMENTS:

1. Master’s degree in Social Work or a related field or Bachelor’s degree in Social Work or a related field with a minimum of five years of supervisory job-related experience with preferred focus on Quality Assurance/Quality Improvement within Social Services/Child
Welfare.

2. Eligible or currently certified as a Child Welfare Case Manager or Child Investigator, preferred.

3. Proficiency in the use of computers, email and word processing software.

4. Able to travel minimally within and throughout Miami-Dade and Monroe counties, as assigned.

5. Available for emergency consultations after hours and on weekend.

SPECIAL SKILLS AND OTHER REQUIREMENTS:
To perform this job successfully, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Knowledge of another language helpful, Spanish preferred.

2. Apply culturally sensitive and trauma informed principles and practices in everyday activities.

3. Able to receive feedback in an open and non-defensive manner and quickly incorporate the information provided through supervision/training.

4. Able to demonstrate strong interpersonal skills and effectively work with multi-disciplinary team members.

5. Attend mandatory in-service trainings within expected dates as defined by FCN policies and procedures.

6. Have thorough understanding of quality improvement principles and terminology and utilizes this language/terminology in communicating pertinent information to FCN staff members/ supervisors and within documentation.

7. Demonstrates ability to apply quality improvement principles, processes, and practices.

8. Expert knowledge of the child welfare system to include the practice model and user systems

9. Must be able to demonstrate knowledge and application of FCN and DCF’s operating procedures.

10. Adheres to all applicable policies and procedures and regulatory requirements.

11. Have thorough understanding of records management procedures

12. Ability to provide effective quality representation during interactions with outside partners, including business partners as well as governmental and regulatory agencies.

13. Demonstrates strong customer service skills by maintaining a positive and responsive relationship with other FCN department staff, as well as with outside agencies (i.e., DCF,
DJJ, Court, etc.).

14. Demonstrates superior written and verbal communication skills.

15. Demonstrates excellent organizational skills.

16. Ability to efficiently and accurately analyze and audit complex information.

17. Ability to perform all job duties in compliance with HIPAA guidelines, and FCN confidentiality policies.

18. Demonstrates problem-solving skills.

19. Has knowledge of methods of compiling, organizing, and analyzing data.

20. Ability to multitask effectively while performing job duties.

21. Ability of prioritizing and managing tasks, as assigned.

22. Ability to work independently.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you currently certified as a Child Welfare Case Manager or a Child Investigator?

Education:

Bachelor's (Required)

Work Location: Hybrid remote in Miami, FL 33128

Quick Apply

Refine Your Search

customer service collections representative jobs in miami, fl

QI Coordinator

Collections Customer Service Representative

Customer Service Representative

Collections Specialist

Customer Service Representative (E-Commerce)

Enrollment Administrator - Customer Support for Learning and Development

Customer Service Representative - Property Management

Full-Time Verification Representative (Remote) - FL

Patient Access Representative

Senior Customer Service Representative

Patient Representative

Patient Financial Service Representative-Urology-FT-Days-MPG

Call Center Collections Representative

Administrative Assistant

Client Service Representative

Patient Access Representative Full Time Nights

Patient Financial Represenative-General Surgery-FT-Days-MPG

Sales Support, Miami

Bilingual English and Spanish Member Loyalty Representative R14129

Operations Hauling Supervisor

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