Top 5 Delivery director Jobs in Miami, Fl

Director of Customer Delivery & Operations
Greywind —Pinecrest, FL
- From $1 a year
- Full-time
- Hybrid work
- Background check
- AWS
- Mentoring
- Paid time off
- Flexible schedule
Quick Apply
Technology Director, IT Infrastructure, Cyber and Service Delivery
Coke Florida —Hollywood, FL
- Full-time
- Azure
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
6d
Digital Delivery "BIM" Director
Hut 8 —Miami, FL
- Engineering
- Office
- SharePoint
- Wellness program
- Disability insurance
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Strategy Director (Partnerships & Client Delivery)
Boam AI —Miami, FL
- Full-time
- Hybrid work
- English
- Office
- Mentoring
Quick Apply
1d
Head of Partnerships & Client Delivery
Boam AI —Miami, FL
- Full-time
- Hybrid work
- English
- Mentoring
- Senior level
Quick Apply
13d

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Director of Customer Delivery & Operations

Greywind -
Pinecrest, FL

Quick Apply

Job Details

Full-time | Contract
From $1 a year

Benefits

Paid time off
Flexible schedule

Qualifications

Customer communication
Strategic management
Enterprise software
Software implementation
Enterprise solutions implementation
Managing IT teams
Public Cloud
Managing engineering teams
Technology management
Integration Platforms (Enterprise solutions)
Mentoring
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
Management reporting
Managing projects
Process management
Senior leadership

Full Job Description

Job Summary

We are seeking an energetic and strategic leader to serve as the Director of Customer Delivery & Operations. In this pivotal role, you will oversee the end-to-end customer experience, ensuring seamless service delivery across multiple channels.

You will oversee customer implementations, project management, delivery operations, customer communication, implementation methodology, and operational processes while partnering closely with engineering and executive leadership.

Success in this role means customers always know where their projects stand, engineers have clear priorities, delivery becomes predictable, and the CEO is no longer responsible for managing day-to-day implementation activities.

This role is ideal for someone who enjoys building systems, improving processes, mentoring project managers, and creating operational excellence within a fast-growing software company.

Responsibilities

Customer Delivery

Own the successful delivery of all customer implementations.
Lead customer kickoff meetings and executive status reviews.
Ensure every project has a defined scope, timeline, owners, risks, and success criteria.
Manage customer expectations throughout the implementation lifecycle.
Identify and proactively resolve project risks before they impact delivery.

Operational Leadership

Build companies customer delivery organization.
Develop standardized implementation methodologies and playbooks.
Create repeatable onboarding and implementation processes.
Establish operational KPIs and delivery dashboards.
Improve implementation speed, quality, and customer satisfaction.

Project Leadership

Lead, mentor, and develop Project Managers and Project Coordinators.
Establish project management standards across the organization.
Ensure consistent communication with customers throughout every implementation.
Drive accountability across engineering, delivery, and customer success teams.

Executive Reporting

Provide weekly executive reporting on:

Project health
Customer satisfaction
Delivery risks
Resource utilization
Upcoming go-lives
Escalations
Operational metrics

Continuous Improvement

Identify bottlenecks affecting delivery.
Recommend process improvements.
Build automation where appropriate.
Improve implementation documentation.
Create scalable operational workflows that support company growth.

Required Qualifications

8+ years leading software implementations or customer delivery organizations.
5+ years managing technical Project Managers or implementation teams.
Proven experience building delivery processes in a growing SaaS company.
Experience managing multiple enterprise software implementations simultaneously.
Strong understanding of APIs, integrations, cloud software, and technical project delivery.
Excellent executive communication and customer management skills.
Demonstrated success building operational processes rather than simply following existing ones.

Preferred Experience

Experience with one or more of the following:

Healthcare technology
Veterinary software
Laboratory Information Systems (LIS)
HL7
Middleware
Integration platforms
AWS
Jira
Confluence

The Ideal Candidate

You naturally think ahead.

When others see tasks, you see systems.

You anticipate problems before customers discover them.

You enjoy creating structure where none exists.

You believe that excellent customer communication is just as important as technical excellence.

You are equally comfortable speaking with engineers, executives, and customers.

You take ownership, create accountability, and build organizations that scale.

Join us as we strive to deliver outstanding customer experiences through innovative operations management!

Pay: From $1.00 per year

Benefits:

Flexible schedule
Paid time off

Work Location: Hybrid remote in Pinecrest, FL 33156

Quick Apply

Refine Your Search

delivery director jobs in miami, fl

Director of Customer Delivery & Operations

Technology Director, IT Infrastructure, Cyber and Service Delivery

Digital Delivery "BIM" Director

Strategy Director (Partnerships & Client Delivery)

Head of Partnerships & Client Delivery

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