Top 466 Director of customer experience Jobs in Miami, Fl

Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Global Director of Quality
Confidential —Miami, FL
- From $180,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
12h
Director of Contracts
Defense & Development Enterprises LLC —Fort Lauderdale, FL
- $84,680.35 - $101,980.64 a year
- Full-time
- Office
- Bachelor's degree
- In-person
- Disability insurance
- Health insurance
Quick Apply
4d
Regional Sales Director
Reveam, Inc. —Miami, FL
- $110,000 - $125,000 a year
- Email
- Spanish
- Marketing
- English
- Health savings account
- Health insurance
Quick Apply
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Director of Nursing
Happy kids ppec foundation —Miami Gardens, FL
- $80,000 - $90,000 a year
- Full-time
- School experience
- Spanish
- CPR Certification
- Paid time off
- Flexible schedule
Quick Apply
2d
Head of Collections
Confidential —Miami, FL
- From $100,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Director of Roofing Service
Advanced Roofing Inc —Miami, FL
- $175,000 - $200,000 a year
- Full-time
- 18 years or older
- Management
- Construction site
Quick Apply
14d
Director of Compensation
Atlas Air —Miami, FL
- $192,000 - $225,000 a year
- Hybrid work
- Finance
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Director, Broward Center for Nonprofit Excellence
Community Foundation of Broward —Fort Lauderdale, FL
- $99,000 - $103,000 a year
- Full-time
- Background check
- 7 years
- Sales
- Health savings account
- Health insurance
Quick Apply
14d
Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days
Jackson Health System —Miami, FL
- $180,000 - $200,000 a year
- Full-time
- 7 years
- Management
- OSHA
- Health insurance
- Dental insurance
Quick Apply
Assistant Director Supply Chain
HCA Florida Mercy Hospital —Miami, FL
- Full-time
- Senior level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
Director of Sales
Confidential —Miami, FL
- Full-time
- Marketing
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Head of Buying
Confidential —Medley, FL
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Merchandising
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
1d
Director, Product Management
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- 8 years
- Product management
- Mentoring
Quick Apply
Director of Food and Beverage
Ring on Hook —Miami, FL
- $130,000 - $150,000 a year
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Relocation assistance
- Health insurance
Quick Apply
2d
Director Asset Protection
Walgreens —Miramar, FL
- $103,900 - $176,600 a year
- Full-time
- Microsoft Word
- Computer literacy
- HIPAA
1d
Division Director of Communications
Hialeah —Hialeah, FL
- $50,000 - $300,000 a year
- Weekends as needed
- Marketing
- Office
- Driver's License
Regional Director of Operations
Vitana Pediatric & Orthodontic Partners —Plantation, FL
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Dental office
- Management
- Driver's License
- Tuition reimbursement
- Paid time off
Quick Apply
Director, Travel Agency Partnerships
Upgrade —Miami, FL
- Weekends as needed
- Remote
- Spanish
- English
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply

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Associate Director of Customer Success (Remote)

UpsideHom, Inc.
Fort Lauderdale, FL

Quick Apply

Job Details

Full-time
$115,000 - $130,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Customer relationship building
CRM system proficiency

Full Job Description

About Upside:

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity:

Upside is hiring an Associate Director of Health Plan Success to manage, retain, and grow relationships with key health plan customers. This is a senior individual contributor role with day-to-day ownership of a complex portfolio of health plan customers, which may include large national payer organizations, affiliated health plans, and other strategic accounts.

The Associate Director will serve as a trusted partner to customer stakeholders, helping ensure strong program performance, customer satisfaction, and long-term retention. This person will also identify opportunities to increase referrals, expand into new populations or lines of business, and extend or renew existing contracts.

This role reports to the SVP of Customer Success. Internally, this role is referred to as Associate Director, Customer Success.

Work Location and Schedule:

Full-time, fully remote within the United States
Must be able to work effectively across multiple U.S. time zones
Must be available to travel as needed for customer meetings, business reviews, and other key relationship-building activities.

What You’ll Do:

Own day-to-day relationships for an assigned portfolio of health plan customers
Serve as the primary point of contact for customer stakeholders
Lead recurring customer meetings, quarterly business reviews, and performance updates
Monitor account health, customer satisfaction, referral volume, and program performance
Identify and address customer risks before they impact retention
Own renewal planning and execution for assigned accounts
Identify opportunities to increase referrals, expand into new populations or lines of business, and extend existing contracts
Partner with Sales, Operations, Product, and leadership to support customer goals and growth
Maintain clear account plans, renewal timelines, risks, and expansion opportunities in Salesforce
Help build Customer Success processes, playbooks, reporting, and OKRs as the team scales

What We’re Looking For:

6+ years of experience in customer success, account management, partnerships, or client services
Experience working with health plans, managed care organizations, or other complex healthcare customers
Strong understanding of Medicaid, Medicare Advantage, D-SNP, case management, or social drivers of health
Proven success managing, retaining, and growing high-value customer relationships
Experience with renewals, cross-selling, referral growth, or account expansion
Strong presentation, communication, and relationship-building skills
Ability to operate independently and manage multiple complex accounts without significant oversight
Experience working cross-functionally in a startup, SaaS, or technology-enabled services environment
Proficiency with Salesforce or a similar CRM
Ability to work effectively across multiple time zones

Compensation and Benefits:

Base salary: $115,000–$130,000
Performance-based variable compensation
Medical, dental, and vision coverage
Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Quick Apply

Refine Your Search

director of customer experience jobs in miami, fl

Associate Director of Customer Success (Remote)

Global Director of Quality

Director of Contracts

Regional Sales Director

Director of Production (Manufacturing)

Director of Nursing

Head of Collections

Director of Roofing Service

Director of Compensation

Director, Broward Center for Nonprofit Excellence

Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days

Assistant Director Supply Chain

Director of Sales

Head of Buying

Director, Product Management

Director of Food and Beverage

Director Asset Protection

Division Director of Communications

Regional Director of Operations

Director, Travel Agency Partnerships

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