Top 538 Director of service quality Jobs in Miami, Fl

Director of Roofing Service
Advanced Roofing Inc —Miami, FL
- $175,000 - $200,000 a year
- Full-time
- 18 years or older
- Management
- Construction site
Quick Apply
10d
Medical Director
Henderson Behavioral Health —Hollywood, FL
- Part-time
- Background check
- Medicine
- Internal Medicine
- Profit sharing
- Wellness program
Quick Apply
Preschool Director
Amazing Achievers Academy —Miramar, FL
- $23 - $25 an hour
- Full-time
- Background check
- School experience
- Public speaking
Quick Apply
4d
Phase 1 Clin Res Director/Mgr. of Clinical Ops-Miami, FL
Evolution Research Group —Miami, FL
- $155,000 - $180,000 a year
- Full-time
- Microsoft Word
- Spanish
- 7 years
- Health insurance
- Dental insurance
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Director of Business Development- Orlando/Clearwater (Remote)
Pediatric Holdings, LLC —Hialeah, FL
- $100,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 3 years
- Health savings account
- Health insurance
Site Director
Evolution Research Group —Miami, FL
- $175,000 - $200,000 a year
- Full-time
- Bachelor of Science
- HIPAA
- 3 years
- Relocation assistance
- Health insurance
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Executive Director of Administration
Seminole Tribe of Florida —Hollywood, FL
- Weekends as needed
- English
- Office
- Master's degree
- Health savings account
- Health insurance
Quick Apply
7d
Head of Operations
RC CPAs —Miami, FL
- $95,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Office
- Health insurance
- Dental insurance
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Director of Travel - Interval International
Interval Corporate Office Sunset —Miami, FL
- Full-time
- Microsoft Excel
- Marketing
- Computer literacy
Center Director
Temple Ventures —Miami, FL
- $50,000 - $57,000 a year
- Full-time
- High school
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Senior Director, Major & Principal Gifts
Greater Miami Jewish Federation —Miami, FL
- $150,000 - $200,000 a year
- Full-time
- Background check
- Management
- Office
- Paid holidays
- Relocation assistance
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Behavioral Health Medical Director, Medicaid
Humana —Florida
- $223,800 - $313,100 a year
- 8 hour shift
- Remote
- Medicine
- Psychiatry
- Travel
- Paid parental leave
- Paid holidays
1d
Clinical Director $10K Sign On Bonus
Surgery Center of Coral Gables —Miami, FL
- Full-time
- CPR Certification
- Nursing
- Surgery
- Health savings account
- AD&D insurance
Quick Apply
Regional Director - Luxury High Rise (Fort Lauderdale/Miami)
FirstService Residential —Hallandale Beach, FL
- Full-time
- Hospitality
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Recruiting Director
Grayling Associates, Inc. —Fort Lauderdale, FL
- $50,000 - $125,000 a year
- Full-time
- Background check
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Director of School Ops
Franklin Academy Charter Schools —Southwest Ranches, FL
- $81,489.98 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
6d
Director of Campus Operations
Herzing University —Miami, FL
- $110,500 - $149,500 a year
- Classroom
- Doctoral degree
- Master's degree
- Health insurance
- Paid time off
14d
Assoc. Director of Parking & Transportation (Coral Gables campus)
University of Miami —Coral Gables, FL
- Full-time
- 11+ years
- Master's degree
- University
Director of Service Quality
ON.energy —Coconut Grove, FL
- Hybrid work
- Up to 50% travel
- Engineering
- Office
- Paid holidays
- Health insurance
Director of Room Operations
Marriott International, Inc —Miami, FL
- $117,000 - $146,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration

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director of service quality jobs near miami, fl

Director of Roofing Service

Advanced Roofing Inc -
Miami, FL

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year
10 days ago

Qualifications

Management
Cost analysis
Construction industry experience
Roofing
Repair estimation
Estimation for commercial construction

Full Job Description

Advanced Roofing, established in 1983, is the largest commercial roof and specialty contractor in Florida, and the 10th largest in the country. The business has consistently experienced year over year growth, driven by its reputation for top-quality work and exceptional and professional customer service.

Position Summary

We are currently looking for a Regional Service Manager who is responsible for leading and overseeing all of service branch operations to ensure the safe operation of all service personnel while delivering acceptable gross margins within each branch.

As Regional Service Manager, leadership and communication are required to ensure team effectiveness between individual Service Managers, as well as directly responsible for growing the local sales volume of the branch. This is a hands-on role as well as a manager role.

Job Responsibilities

Leadership, Career Planning and Staff Development
Oversee AR statewide.
Establish branch objectives, policies, procedures and performance standards within the boundaries of corporate policy.
Oversee all SOPs for the department and train to them statewide
Ensures training, evaluations (KRAs) and career mapping for employees
Oversees schedule of service technicians during peak and slow seasons.
Oversee all open service jobs and monitors monthly forecast changes to ensure each branch is well staffed and maintains a strong talent pool.
Interview for open positions and make sure staffed properly for the state.
Meetings
Facilitates and creates agenda for Monthly Service Meeting and twice annual full day service meetings
Visits each office at least 2 days a month.
Budgeting, Profitability and Sales
Maintain positive financial posture for each branch and monitor cost analysis activities on routine basis.
Customer Satisfaction
Ensures high customer satisfaction and manages customer service initiatives and implement new ones.
Achieves a customer satisfaction rating of "Excellent" for all service divisions.
Track and Review all key accounts monthly for repeat call backs.
Reviews and monitors new and top client business and publishes annual report.
Proposals, Scheduling and Site Visits
Manages proposals and site visit goals.
Makes sure the daily schedule is accurate for state and that all tickets are up to date.
Reviews service dispatch tickets for accuracy and consistency.
Manage all sales staff for proper sales cycle touches thru weekly reporting calls on new opportunities, closes, and losses. Identify key opportunities and assist staff with ridealongs and estimator reviews etc.
Quality
Ensures quality meets industry and Advanced's standards for scope work on all jobs.
Provides weekly dashboard and monthly dashboard of key service metrics.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Education

4-year technical/business administration degree or equivalent, plus extensive experience in the roofing and construction industry

Experience

Minimum 5 years’ experience and advanced knowledge of all aspects of roofing and construction required

Knowledge, Skills, & Abilities

Minimum 18 years of age
Proven understanding and experience estimating service repairs
Proven record of successfully running a service division required
Excellent communication and organizational skills require
Proven ability to work in a fast-paced environment
A strong work ethic and a high level of self-motivation
Ability to work independently while contributing to a team environment

Working Conditions | Environment | Special Requirements

Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
Must be able to work in a dog friendly environment

GENERAL COMMITEMENT FOR ALL EMPLOYEES

Commitment to Company values and complies with Company norms, policies, directives, and procedures.
Follows all safety procedures and protocols.
Honors and protects confidential and proprietary documents and information.
Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

CC-C024413 EOE DFWP

#ADR1

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Refine Your Search

director of service quality jobs in miami, fl

Director of Roofing Service

Medical Director

Preschool Director

Phase 1 Clin Res Director/Mgr. of Clinical Ops-Miami, FL

Director of Business Development- Orlando/Clearwater (Remote)

Site Director

Executive Director of Administration

Head of Operations

Director of Travel - Interval International

Center Director

Senior Director, Major & Principal Gifts

Behavioral Health Medical Director, Medicaid

Clinical Director $10K Sign On Bonus

Regional Director - Luxury High Rise (Fort Lauderdale/Miami)

Recruiting Director

Director of School Ops

Director of Campus Operations

Assoc. Director of Parking & Transportation (Coral Gables campus)

Director of Service Quality

Director of Room Operations

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