Top 146 Entry level customer support representative Jobs in Miami, Fl

Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
13d
Remote Sales Representative — Consumer Insurance
Lipson Life Group —Fort Lauderdale, FL
- $80,000 - $200,000 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Entry level
- Health insurance
- Opportunities for advancement
Quick Apply
12d
Customer Account Representative - Immediate Start
Brixton Corp —Doral, FL
- $20 - $27 an hour
- Urgently hiring
- Computer literacy
- No experience needed
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
11d
Entry-Level Customer Support Representative
Caffé Vesuvio —Miami, FL
- $21 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
12d
Contact Center Representative
Systems Integration, Inc. —Miami, FL
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Guest Experience Representative
Miami HEAT —Miami, FL
- Part-time
- Spanish
- English
- Continuous improvement
- Free parking
- Paid training
Quick Apply
Customer Relations Specialist P/T (Cultural & Community Services)
City of Sunny Isles Beach —Sunny Isles Beach, FL
- $19.80 - $32.48 an hour
- Part-time
- Word processing
- Writing skills
- Basic math
- AD&D insurance
- Disability insurance
10d
Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
13d
Patient Access Representative 1 (On-Site) (H)
University of Miami —Coral Gables, FL
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
10d
Customer Support Representative Bilingual in Spanish
Ingram Micro —Doral, FL
- $25 an hour
- Full-time
- Background check
- Spanish
- Management
- Disability insurance
- Health insurance
Billing Clerk - Bilingual
Allied Trucking of Florida —Hialeah, FL
- $16 an hour
- Part-time
- Spanish
- English
- Mid-level
- Paid time off
Quick Apply
AT&T Customer Service and Sales Representative
Profitability Florida —North Miami, FL
- $46,745.46 - $56,295.61 a year
- Full-time
- Background check
- Spanish
- English
- Paid training
Quick Apply
Entry Level Account Representative
Ocean Front Florida —Miami, FL
- $52,000 - $62,000 a year
- Full-time
- High school diploma or GED
- In-person
- Entry level
Quick Apply
Inside Sales Representative
Native Pest Management —Miami, FL
- $60,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Paid holidays
Quick Apply
9d
Salon Outside Sales Representative
Sally Beauty Holdings —Miami, FL
- Weekends as needed
- Spanish
- Oracle
- Microsoft Outlook
Entry Level Insurance Representative - Training Provided
AmeriLife —Doral, FL
- Full-time
- Driver's License
- Fingerprint clearance
- Reliable transportation
- Opportunities for advancement
Quick Apply
Outside Sales Rep – Roofing Supply (Roofing Industry Experience Required)
Roof Depot USA —Miami, FL
- $50,000 - $200,000 a year
- Full-time
- Spanish
- Construction site
- Computer literacy
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Davie, FL
- $21 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Entry-Level Sales Representative
Executiv Markeig Group, Inc. —Miramar, FL
- $600 - $1,200 a week
- Weekends as needed
- Background check
- Sales
- Customer service
- Travel reimbursement
- Paid training
Quick Apply
Medical Care Coordinator
Citrus Family Care Network —Miami, FL
- $35,000 - $40,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
10d

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Customer Care Agent - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
13 days ago

Benefits

Health insurance
Tuition reimbursement

Qualifications

Phone communication

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call). Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

What We Offer:

Paid Weekly
Competitive Health Plans
Training and Development
Tuition Reimbursement
Team Member Discounts
Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check
Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Quick Apply

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What We Offer:

Paid Weekly

Competitive Health Plans

Training and Development

Tuition Reimbursement

Team Member Discounts

Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.

Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.

Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment

Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return

Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest

Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management

Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.

Creating and maintaining group master accounts

Inputting group rooming lists as needed

Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts

Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing

Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met

Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members

Escalating difficult and complex situations as they arise

Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated

Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings

Works diligently to support the “Five Fs” culture and team philosophy throughout the property.

Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center

Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette

Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.

Knowledge of Social Media and the role they play.

Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus

Strong verbal communication and interpersonal skills

Experience handling guest calls in a sales-oriented inbound environment

Experience handling reservations in the casino / hospitality industry is considered a plus

Ability to work independently and under direct supervision, while maintaining a high level of productivity

Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.

Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite

Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check

Drug Screen