Client Experience Associate
PNC Financial Services Group —Miami, FL
- Full-time
- Spanish
- Office
- No degree
- Wellness program
- Health savings account
3d
Analyst - Fraud
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Microsoft Office
- Flexible schedule
Quick Apply
3d
Fraud Investigator I
Space Coast Credit Union —Miramar, FL
- $28.13 - $29.79 an hour
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Asset Protection Investigator
Saks Fifth Avenue —Miami, FL
- $17.05 - $26.91 an hour
- Computer literacy
- Writing skills
- Conflict management
- Disability insurance
- Health insurance
Security Guard
KITH —Miami, FL
- $21 - $24 an hour
- Part-time
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
Asset Protection/Loss Prevention
Home Depot —Miami, FL
- Mid-level
- Teaching
AML Investigator II
Valley National Bank —Aventura, FL
- $82,800 - $141,200 a year
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Compliance Manager
Alivi —Miami, FL
- $80,000 - $120,000 a year
- Full-time
- OSHA
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
1d
Accounts Payable Specialist
Global Empowerment Mission —Doral, FL
- $45,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Asset Protection Investigator
Neiman Marcus —Bal Harbour, FL
- $21.53 - $26.91 an hour
- Full-time
- Computer literacy
- Writing skills
- Conflict management
- Disability insurance
- Health insurance
Teller
PNC Financial Services Group —Miami, FL
- Full-time
- Spanish
- No experience needed
- No degree
- Wellness program
- Health savings account
3d
AI Copywriter
Socure —Miami, FL
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- English
- 1 year
- Entry level
SIU Investigator
Loyalty MGA LLC —Miami, FL
- $45,000 - $65,000 a year
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Analyst - Fraud
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Mid-level
- SQL
- Mentoring
Quick Apply
8d
Customer Success Specialist
Q6Cyber —Miami, FL
- Email
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
LOSS PREVENTION OFFICER
JW Marriott Marquis Miami —Miami, FL
- $16 - $18 an hour
- Full-time
- Experience working with individuals with disabilities
- No experience needed
- High school diploma or GED
- Travel reimbursement
- Paid holidays
Quick Apply
23h
Store Protection Specialist
Ross Stores —Miami, FL
- Background check
- Supervising experience
- Conflict management
7d
Fraud Strategy Lead
SquareTrade —Miami, FL
- Full-time
- Hybrid work
- 3 years
- SQL
- Analysis skills
- Health savings account
- Dental insurance
Quick Apply
11d
Payment and Fraud Governance Manager
Ocean Bank —Miami, FL
- Hybrid work
- Microsoft Outlook
- 5 years
- Word processing
Fraud Risk & Detection Director
City National Bank of Florida —Miami, FL
- Full-time
- 5 years
- Office
- Finance
- Paid holidays
- Health insurance

I want to receive the latest job alert for fraud prevention in miami, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Experience Associate

PNC Financial Services Group -
Miami, FL

Apply Now

Job Details

Full-time
3 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Retail customer service procedures
Spanish
Financial sales
Financial services customer support
Customer relationship building
Account maintenance
Financial transaction processing
Promoting bank products
Financial fraud detection
Client retention
Decision making
Customer engagement
Assisting with digital banking services
1 year
Risk & issue management
Solution selling approach
Customer interaction during outreach
Entry level
Retail sales
Industry knowledge of retail banking

Full Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Flagler & 79th Street Branch, 7901 W Flagler Street, Miami, Fl 33144. Bilingual in Spanish preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Apply Now

Refine Your Search

fraud prevention jobs in miami, fl

I want to receive the latest job alert for fraud prevention in miami, fl

Related Searches

Explore jobs in more locations

Position Overview

Job Description

Qualifications

Preferred Skills

Competencies

Work Experience

Education

Certifications

Licenses

Benefits

Disability Accommodations Statement

Equal Employment Opportunity (EEO)

California Residents