Top 2307 Guest services manager Jobs in Miami, Fl

Guest Relations Manager
Marriott International, Inc —Miami Beach, FL
- $69,000 - $90,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Guest Services Manager
Marriott International, Inc —Bal Harbour, FL
- $63,000 - $81,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
5d
Guest Experience Manager
EAST Miami —Miami, FL
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- Contract
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Area Manager Airport Operations & Guest Services
Breeze Airways —Fort Lauderdale, FL
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Health savings account
- Paid time off
6d
Manager, Guest Experience
The Florida Panthers —Fort Lauderdale, FL
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- On-the-job training
Quick Apply
Assistant General Manager | Full-Time | Miami Beach Convention Center
Oak View Group —Miami Beach, FL
- $178,000 - $188,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health insurance
Assistant Guest Experience Manager
Four Seasons —Miami, FL
- Full-time
- Spanish
- Computer literacy
- English
Front Desk Manager
SHERATON MIAMI AIRPORT HOTEL —Miami, FL
- $52,000 - $60,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
Quick Apply
Front Desk Manager
Marriott International, Inc —Miami, FL
- $54,000 - $69,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
1d
Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort
Hilton —Hollywood, FL
- Overnight shift
- Mid-level
- Resort
- Paid parental leave
- Employee stock purchase plan
Front Office Manager - Miami Beach Hotel Group
South Beach Group Hotels —Miami Beach, FL
- $52,000 - $72,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Manager, Fan Strategy & Experience
Inter Miami CF LLC —Miami, FL
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
General Manager
SpringHill Suites Miami Airport South —Miami, FL
- Hotel
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
General Manager
AFP Management Corp —Miami, FL
- $165,000 - $185,000 a year
- Full-time
- Word processing
- Windows
- Hotel
- Free parking
- Health insurance
Quick Apply
1d
Front Office Manager
Aloft Hotel Miami Aventura —Miami, FL
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
5d
Manager, Guest Port Experience
Princess Cruise Line —Fort Lauderdale, FL
- Weekends as needed
- Hybrid work
- Up to 50% travel
- 5 years
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply
2d
Manager, Premium Client Service
Miami Heat —Miami, FL
- Sales
- Mid-level
- Recruiting
Quick Apply
Rooms Operations Manager
Marriott International, Inc —Miami Beach, FL
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
1d
VIP Manager - Training & Onboarding
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Public speaking
- Mid-level
Quick Apply

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Guest Relations Manager

Marriott International, Inc -
Miami Beach, FL

Apply Now

Job Details

Full-time
$69,000 - $90,000 a year

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26055119
Job CategoryRooms & Guest Services Operations
Location2901 Collins Ave, Miami Beach, Florida, United States, 33140
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $69,000 - $90,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest services manager jobs in miami, fl

Guest Relations Manager

Guest Services Manager

Guest Experience Manager

Senior Manager Guest Services

Area Manager Airport Operations & Guest Services

Manager, Guest Experience

Assistant General Manager | Full-Time | Miami Beach Convention Center

Assistant Guest Experience Manager

Front Desk Manager

Front Desk Manager

Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort

Front Office Manager - Miami Beach Hotel Group

Manager, Fan Strategy & Experience

General Manager

General Manager

Front Office Manager

Manager, Guest Port Experience

Manager, Premium Client Service

Rooms Operations Manager

VIP Manager - Training & Onboarding

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