Top 3 Head of customer service Jobs in Miami, Fl

Head Barista / Customer Service Manager
Miam CafÃ© —Coral Gables, FL
- Full-time
- Microsoft Excel
- Mid-level
- Travel
- Health insurance

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Head Barista / Customer Service Manager

Miam CafÃ©
Coral Gables, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance

Qualifications

Customer communication
Microsoft Excel
Productivity software
Team motivation (leadership skill)
Team building

Full Job Description

Head Barista / Customer Service Manager

Location: Miami, FL

Miam Café About Us:

Miam Café is a neighborhood café in Miami, known for fresh, quality food, artisanal coffee, and exceptional service. We pride ourselves on creating a warm, welcoming space where guests feel at home. We are seeking a Head Barista / Customer Service Manager to lead our front-of-house team, deliver outstanding hospitality, and ensure smooth daily operations.

Key Responsibilities Barista Leadership

Prepare, create and serve high-quality coffee and beverages with consistency and attention to detail.

Train, mentor, and supervise barista staff on coffee techniques, recipes, and service standards.

Oversee quality control of drinks, presentation, and customer experience.

Customer Service Management

Lead by example in delivering excellent guest service.

Handle customer inquiries, complaints, and special requests in a professional and positive manner.

Maintain a welcoming atmosphere and resolve service issues promptly.

Team & Operations

Assist in hiring, onboarding, and scheduling baristas and front-of-house staff.

Support training and development to ensure high morale and strong teamwork.

Monitor inventory of coffee, beverages, and supplies; place orders as needed.

Ensure compliance with health, safety, and sanitation standards.

Collaborate with the management team on promotions, events, and new product launches.

When travel might be required:

If Miam Café has multiple locations and the role covers more than one store.

For training or industry events (coffee expos, supplier demos).

If corporate HQ requests off-site meetings or new store openings.

Qualifications

2+ years’ experience as a Head Barista, Café Supervisor, or Customer Service Lead.

Strong knowledge of specialty coffee preparation and café operations.

Excellent leadership and team-building skills.

Strong communication and problem-solving abilities.

Ability to multitask in a high-volume, fast-paced environment.

Basic proficiency with POS systems and Microsoft Office (Excel, Word).

What We Offer

Health benefits eligibility

Opportunities for growth within a growing café group

A positive, collaborative work culture

Job Type: Full-time, On-site Compensation: TBD

Apply Now

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