Top 127 helpdesk support Jobs in miami, fl

Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
Quick Apply
8d
Network Support Technician
Inserso Corporation —Miami, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
IT Support
Luzete Solutions —Miami, FL
- $3,400 - $5,400 a month
- Full-time
- Hybrid work
- Windows
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
13d
IT Technician
Madaverte Solutions —Miami, FL
- $4,100 - $5,100 a month
- Full-time
- Hybrid work
- Google Workspace
- Windows
- In-person
- Paid training
- Opportunities for advancement
Quick Apply
13d
IT Helpdesk Clerk
Larkin Community Hospital —South Miami, FL
- Part-time
- Microsoft Outlook
- Data entry
- Communication skills
Quick Apply
Technology Support Specialist
The University of St. Augustine for Health Sciences —Miami, FL
- $26.73 - $34.78 an hour
- Weekends as needed
- Classroom
- Maintenance
- Mid-level
- Paid holidays
- Disability insurance
14d
Help Desk Support Engineer
Booz Allen —Doral, FL
- $86,800 - $198,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Flexible spending account
Customer Relations Specialist
Orkin —Miami, FL
- $17 - $20 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
IT Desktop Support
Axiom Technologies —Miami, FL
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
HELPDESK AGENT
Care Resource Community Health Center —Miami, FL
- Background check
- Spanish
- English
Help Desk Tier III
Unison Information Technology —Doral, FL
- $19 - $21 an hour
- Full-time
- Azure
- 5 years
- Windows
- Paid time off
- Opportunities for advancement
Quick Apply
IT - Helpdesk Engineer
Kaseya Careers —Miami, FL
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
CLIENT ENGAGEMENT SPECIALIST
Care Resource Community Health Centers, Inc. —Miami, FL
- $20 an hour
- Call employer
- Spanish
- Microsoft Excel
- Microsoft Outlook
13d
Technical Support Specialist - Level II
Invizio —Miami, FL
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- English
- Paid holidays
- Health insurance
Quick Apply
Help Desk Analyst
Miami Jewish Health —Miami, FL
- Full-time
- Computer science
- Computer Science
- Hospital
- Free parking
- Health insurance
Quick Apply
Help Desk Tier I
Unison Information Technology —Doral, FL
- $14 - $15 an hour
- Full-time
- Spanish
- Computer Science
- English
- Paid time off
Quick Apply
Desktop Support Technician - MIA Airport
ESP Global Services Limited —Miami, FL
- $25 - $27 an hour
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Technician
Hamilton, Miller & Birthisel LLP —Miami, FL
- Full-time
- Azure
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
8d
Help Desk Lead
Booz Allen —Doral, FL
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Health insurance
- Flexible spending account
Technology Support Specialist
McDermott Will & Emery —Miami, FL
- Full-time
- Mid-level
- Office
- Organizational skills

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helpdesk support jobs near miami, fl

Technology Service Center Analyst II

TROC -
Coral Gables, FL

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
8 days ago

Benefits

Opportunities for advancement

Qualifications

Authentication
Customer communication
IT user and group management
Wireless networking
GPO
Wireless access points
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Application deployment
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Team development
VLAN
Analysis skills
Policy & process development
Professional development support
Patch management
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Azure AD
Customer support ticket management
Mentoring

Full Job Description

Technology Service Center Analyst II

Advanced Windows 11, Windows Server & Infrastructure Support

Position Summary

The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client–server applications, network infrastructure, and cloud platforms.

This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.

The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.

Key Responsibilities

Advanced Desktop, Application & Device Support

Resolve escalated Help Desk tickets requiring Level 2 expertise
Diagnose and troubleshoot complex Windows 11, application, and performance issues
Support client–server applications (connectivity, authentication, dependencies)
Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems

Windows Server & Client–Server Support

Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
Support file/print services and server-hosted applications
Troubleshoot DNS, firewall rules, permissions, and service availability
Escalate advanced server issues to senior engineering teams

Directory Services & System Administration

Administer Active Directory (users, groups, permissions, Group Policy)
Troubleshoot authentication and access issues
Assist with workstation imaging, deployment, and endpoint configuration
Support patching, monitoring, and escalation-level server troubleshooting

Network & Infrastructure Support

Troubleshoot routers, switches, firewalls, and wireless access points
Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
Monitor system and network performance to identify risks proactively

Cloud & Microsoft 365 Support

Support Microsoft 365, Azure AD, and cloud-based services
Troubleshoot identity, licensing, and synchronization issues

Documentation & Process Improvement

Document troubleshooting steps, root causes, and resolutions
Contribute to SOPs and internal knowledge base improvements

Team Collaboration & Mentorship

Mentor and support Level 1 technicians
Collaborate with senior engineers on escalations
Participate in on-call rotation as needed
Assist with projects and additional technical initiatives

Qualifications

Technical Skills

3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
Experience with Windows Server troubleshooting (services, logs, roles, performance)
Understanding of client–server environments and troubleshooting
Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
Experience with Active Directory and Group Policy
Experience with Microsoft 365 and Azure administration
Familiarity with network hardware (routers, switches, firewalls, WAPs)
Experience supporting macOS in mixed environments (preferred)

Professional Skills

Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Self-motivated with the ability to work independently and in a team
Flexibility to participate in after-hours/on-call support

Preferred Certifications

CompTIA A+
CompTIA Network+ (or equivalent)

Why Join T-ROC?

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

Who is T-ROC?

At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!

Equal Opportunity Employer / Special Accommodations

T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email [email protected] describing your needs.

Pay Range:

$65,000.00-$75,000.00

Quick Apply

Refine Your Search

helpdesk support jobs in miami, fl

Technology Service Center Analyst II

Network Support Technician

IT Support

IT Technician

IT Helpdesk Clerk

Technology Support Specialist

Help Desk Support Engineer

Customer Relations Specialist

IT Desktop Support

HELPDESK AGENT

Help Desk Tier III

IT - Helpdesk Engineer

CLIENT ENGAGEMENT SPECIALIST

Technical Support Specialist - Level II

Help Desk Analyst

Help Desk Tier I

Desktop Support Technician - MIA Airport

IT Helpdesk Technician

Help Desk Lead

Technology Support Specialist

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