Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Junior IT User Support Specialist located in our Miami office.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role is based in our Miami office, on an in-office basis. This role reports to the IT User Support Supervisor.
Position Summary
The function of the Junior IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The Junior IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, Senior IT Manager, and the Business Director. Candidate should be willing to work flexible hours including overtime and travel to other offices as needed.
Key Responsibilities
Supports computer hardware and software, and maintains computer hardware asset inventory
Assists with system setups, breakdowns, and office moves
Supports Conference Room Services with video conferencing, AV setups, and take-downs
Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
Supports telephone and voicemail systems
Tracks user support requests and system failures
Escalates more complex issues to advanced support service teams and communicates with end user
Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
Performs preventative and routine maintenance
Procures miscellaneous technology supplies
Coordinates with IT vendors and other departments
Works with core IT teams on implementation and support of technology rollouts and projects
Recognizes and makes recommendations for training where opportunities exist to address common support issues
Qualifications
Skills & Competencies
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve issues or suggest alternative solutions
Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
Education & Prior Experience
Bachelor’s degree in computer science, information technology, or related field preferred
1-3 years’ experience providing technology support in a professional office environment
Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals preferred
Experience with networking devices, cabling, and associated troubleshooting preferred
Prior use of a trouble ticket tracking system preferred
Technology
Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
Experience troubleshooting and supporting iOS and Android mobile devices with a focus on Intune and Microsoft Outlook mobile email delivery and archiving system
Experience with remote access such as Citrix, VPN, and Remote Desktop
Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
