Top 7055 Manager, contact center training Jobs in Miami, Fl

Assistant Branch Leader -Doral
BankUnited, N. A. —Miami, FL
- Mid-level
- Office
- 3 years
Account Manager - Miami
Unimed Maritime Solutions —Doral, FL
- Full-time
- Computer literacy
- Mid-level
- Contracts
Quick Apply
10d
Pre-Owned Sales Manager
Confidential —South Florida, FL
- From $200,000 a year
- Full-time
- Background check
- Management
- Sales
- Paid holidays
- Disability insurance
Quick Apply
Office Manager
Young Musicians Unite —Miami, FL
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Amazon Account Manager
Confidential —Miami, FL
- $75,000 - $105,000 a year
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Training Manager
Lennar —Miami, FL
- Full-time
- Microsoft Excel
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
Branch Manager
PNC Financial Services Group —Miami, FL
- Full-time
- Spanish
- Mid-level
- Office
- Wellness program
- Health savings account
Branch Manager
PNC Financial Services Group —Miami, FL
- Full-time
- Spanish
- Mid-level
- Office
- Wellness program
- Health savings account
4d
Assistant Branch Manager
PNC Financial Services Group —Miami, FL
- Full-time
- Spanish
- Mid-level
- Office
- Wellness program
- Health savings account
Customer Support and Training Manager
Accelify —Miami, FL
- School experience
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health insurance
Office Manager
Arrow Search Partners —Miami, FL
- $125,000 - $150,000 a year
- 6 years
- Office
- Bachelor's degree
Inside Sales Support Supervisor - South Florida
Home Depot / THD —Miami, FL
- $60,500 - $96,500 a year
- 18 years or older
- Writing skills
- No experience needed
Guest Relations Manager
Marriott International, Inc —Miami Beach, FL
- $69,000 - $90,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Program Manager/Training Lead
Contact Government Services, LLC —Miami, FL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Miami, FL
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Overnight Inbound Operations Team Leader
Target —Miami, FL
- $23.00 - $39.10 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Customer Success Manager
Trivium —Miami, FL
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
Team Manager Developmental
Sam's Club —Miramar, FL
- $70,000 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
1d
Sr. Manager, Business Operations (Contact Center)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance

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manager, contact center training jobs near miami, fl

Assistant Branch Leader -Doral

BankUnited, N. A. -
Miami, FL

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Job Details

Qualifications

Team supervision
Managing retail teams
High school diploma or GED
Retail management
Industry knowledge of retail banking

Full Job Description

SUMMARY: The Assistant Branch Leader (ABL) oversees the day-to-day operations of assigned branch (or branches) and reinforces the Bank's vision through personal modeling of expected sales, service and production behaviors. The ABL is a branch-based role and acts as the in-branch leader on a day-to-day basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

Assist the Market Leader in ensuring the branch meets and exceeds day to day established sales and revenue goals and credit quality standards through personal and staff production.
Lead, direct, manage and coach all personnel within a branch to meet and exceed established short-term and long-term sales goals. The ABL takes the lead role in being the "sales coach" for the branch.
Direct and coordinate the day to day activities of a Branch, involving responsibility and accountability for budget, personnel, goal-achievement, compliance requirements, and 100% client satisfaction.
Ensure that branch operation functions are managed accurately and timely. Maintain branches operational integrity.
Manage service levels against customer expectations.
Ensure day to day compliance and operational risk controls in accordance with bank and/or regulatory standards and policies.
Approve specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on credit authority limitations preset by management.
Identify obstacles and opportunities and empower team members to remove obstacles to sales and service under personal control.
Maintain an understanding of all current financial products, policies, procedures and regulations.
Adhere to all current policies, procedures, and compliance/audit requirements; To include retail assessments, security assessments and account quality reviews.
Manage programs and reward systems developed with the Market Leader to increase morale, develop employees, and maintain high levels of performance, etc. in order to assist in reducing turnover.
Works with Market Leader's within the business community and civic organizations to generate new business.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

Supervises function, projects or services and/or one or more employees, as applicable.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION

HS Diploma or GED required Associate's Degree preferred Or Bachelor's Degree preferred

EXPERIENCE

3-5 Years progressive banking (branch) experience with demonstrated leadership capabilities required
Strong branch operations and sales experience preferred

Please be advised that new hires will be required to attend a two-week Retail Training Class from 9am - 5pm in either Miami Lakes or Boynton Beach. The Company may reimburse for mileage exceeding the distance of an employee's daily commute to his/her primary office for training. Additionally, for those traveling more than 60 miles each way may inquire about the details of hotel reimbursement.

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Refine Your Search

manager, contact center training jobs in miami, fl

Assistant Branch Leader -Doral

Account Manager - Miami

Pre-Owned Sales Manager

Office Manager

Amazon Account Manager

Manager, Contact Center Training

Training Manager

Branch Manager

Branch Manager

Assistant Branch Manager

Customer Support and Training Manager

Office Manager

Inside Sales Support Supervisor - South Florida

Guest Relations Manager

Program Manager/Training Lead

Contact Center Operations and Transformation Functional Manager

Overnight Inbound Operations Team Leader

Customer Success Manager

Team Manager Developmental

Sr. Manager, Business Operations (Contact Center)

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