Top 114 Office manager / staff officer Jobs in Miami, Fl

Front Desk Agent II
Hilton Miami Downtown —Miami, FL
- $17 an hour
- Weekends as needed
- Basic math
- English
- Hotel
Quick Apply
Housing and Social Services Coordinator
City of Hollywood, FL —Hollywood, FL
- $26.18 - $39.79 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Wellness program
- Paid holidays
3d
OFFICE MANAGER
CENTER FOR FAMILY. —Miami Gardens, FL
- $60,000 a year
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Manager, Administrative Operations (A)
University of Miami —Coral Gables, FL
- Full-time
- 5 years
- Office
- High school diploma or GED
13d
Manager, Administrative Operations
University of Miami —Miami, FL
- Full-time
- 5 years
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Manager, Programs - Hybrid, Miami FL
University of Miami —Miami, FL
- Full-time
- Hybrid work
- 5 years
- University
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Shipboard Human Resources Director
Crew Life at Sea —Miami, FL
- Full-time
- Mentoring
- Experience equivalent to degree accepted
- Budgeting
Quick Apply
Construction Project Manager
Shoreline Foundation Inc —West Park, FL
- $100,000 - $110,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Risk Manager - Villa Maria Nursing Center
Catholic Health Services —North Miami, FL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
13d
Administrative Support Specialist
One Federal Solution —Fort Lauderdale, FL
- Full-time
- Microsoft Outlook
- 11+ years
- English
Quick Apply
6d
Receptionist
JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC —Miami, FL
- $18 an hour
- Part-time
- Background check
- Spanish
- Word processing
- Continuing education credits
- Paid holidays
Quick Apply
14h
Manager, Stadium Security
Miami Dolphins and Hard Rock Stadium —Miami Gardens, FL
- Part-time
- Background check
- 5 years
- Military
- Disability insurance
- Health insurance
Quick Apply
Manager, Development Initiatives
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
14d
Judicial Support Administrator 2 (Traffic Court Coordinator Supervisor) (County Funded)
Eleventh Judicial Circuit of Florida —Miami, FL
- $61,969.34 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
13d
Administrative Executive Assistant
BRS —Doral, FL
- Full-time
- Inventory management
- 5 years
- Office
- Profit sharing
- Paid holidays
HR Coordinator
ADAMS AND ASSOCIATES INC —Miami Gardens, FL
- $22.40 an hour
- Full-time
- Computer literacy
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Human Resources Manager
Kalorik —Miami, FL
- $80,000 - $100,000 a year
- Office
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
Quick Apply
Museum Membership Manager (Frost Art Museum)
Florida International University —Miami, FL
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Customer service
- Computer literacy
7d
Accounting Specialist
City of Hollywood, FL —Hollywood, FL
- $24.92 - $37.88 an hour
- Part-time
- Microsoft Word
- Background check
- Clean driving record
- Wellness program
- Paid holidays
7d
Planned Giving Engagement Officer
Southern Poverty Law Center —Miami, FL
- $69,702 a year
- Mid-level
- Office
- 3 years

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Front Desk Agent II

Hilton Miami Downtown -
Miami, FL

Quick Apply

Job Details

$17 an hour

Qualifications

Customer communication
Basic math
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Staff training
Receptionist experience within hospitality industry

Full Job Description

SUMMARY:

Accommodates guests of the hotel by performing the following duties. Essential duties and responsibilities of this position include the following (other duties may be assigned as needed) must be able to work flexible schedule including weekends and holidays.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
Handles early check ins professionally and according to standards
Completes AM and/or PM checklists as assigned by a Supervisor, Front Office Manager or MOD.
Issues room keys and follows room key safety procedures.
Transmits and receives telephone messages, Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
Handles all in-house guest requests for housekeeping amenities and Engineering issues through HotSoS or radio as needed.
Follows up with all requests to ensure completion in a timely manner
Keeps records of room availability and guests accounts
Enrolls guests in Hhonors membership program as required by Hilton Corporation
Follows all upsell procedures and incentive programs
Makes reservations for in-house room extensions, walk ins, and as needed as well as confirm reservations including sending email confirmation pages.
Maintains knowledge of various room types and rates.
Computes bills, collects payment, and makes change for guests.
Makes restaurant, transportation, or entertainment reservations and arranges for tours.
Utilizes the front office computer system.
Answer to all text messages from guests through Kipsu system
Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
Welcome hotel guests with a smile in person and over the phone, an emphasis on fulfilling guest requests, and following instructions as well as Hilton and Resorts World Standards and procedures.
Knowledge of the hotel and hotel areas.
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care

Retrieve mail, small packages and facsimiles for guests as requested
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
Respond to special requests for services including dry cleaning, special amenities, pre-arrival amenities, etc.
Register VIP guests, as needed
Promote Company marketing programs and distribute printed materials, as needed
Handle any amenities from groups at check in time

Able to handle multi telephone lines and guests waiting in line in person.
Able to handle guest concerns or complaints while using the HEART model and Make It Right program.
Work closely with the bell desk staff to coordinate the efficient delivery of guest luggage and following up on guest requests.
Distribute mail to the correct destination.
Ensure that wake up calls are entered accurately in the system. Log wake up calls, faxes, notes, letters and mail, packages and guests requests at needed.
Able to perform the tasks related to a telephone operator, a reservation agent, a concierge, an engineer, a security officer and a housekeeper.
Responsible for maintaining the front office area clean, organized and stocked at all times including lobby area as needed
Able to handle hotel emergency procedures and situations with maturity and professionalism.
Perform tasks and projects as delegated by the Front Office Manager, Front Office
Assistant Manager, Sales or Resident Manager.
May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed
Provide courteous, professional and friendly service at all times
Able to solve day to day problems first hand without having to contact a supervisor/manager as trained
Other related duties.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information to resolve conflicts.
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
Ability to see and hear in order to observe and detect signs of emergencies.
Able to stand for long period of times

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

High School Diploma or GED.
Six months to one-year minimum front desk experience at any hotel brand required.
Able to train new staff member
Must be able to communicate clearly with guests, customers, supervisors and fellow employees.
Must be able to calculate figures and amounts and apply basic addition, subtraction and multiplication.
Fluent in English mandatory

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

office manager / staff officer jobs in miami, fl

Front Desk Agent II

Housing and Social Services Coordinator

OFFICE MANAGER

Manager, Administrative Operations (A)

Manager, Administrative Operations

Senior Manager, Programs - Hybrid, Miami FL

Shipboard Human Resources Director

Construction Project Manager

Risk Manager - Villa Maria Nursing Center

Administrative Support Specialist

Receptionist

Manager, Stadium Security

Manager, Development Initiatives

Judicial Support Administrator 2 (Traffic Court Coordinator Supervisor) (County Funded)

Administrative Executive Assistant

HR Coordinator

Human Resources Manager

Museum Membership Manager (Frost Art Museum)

Accounting Specialist

Planned Giving Engagement Officer

I want to receive the latest job alert for office manager / staff officer in miami, fl

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